Crash Champions #0756 Kansas City 103rd
In operation 4 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Excellent customer service. Everything explained and repairs done quickly!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fantastic customer service and done on time! Car looks great!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was super nice. They were very fast on the repair. I am extremely pleased!
My Experience - 0.0/5.0 -
On multiple occasions, I was promised proactive updates on my car on every Tuesday and Thursday. Not once was I proactively contacted. Crash Champions missed damage on my car and did not write the insurance claim properly which means I now have to pay out-of-pocket for repairs due to an accident. The timeframe was completely misrepresented as I was told I would get my car back within a day and then it turns out it was two weeks. During the entire process my representative made excuses or failed to respond, but did not fix any of the errors. Would not recommend!
Likely to Recommend - 3.0/5.0 -
Things could be better at the 103rd and state line shop. Quality checks should be done before cars are returned to verify everything works. Now have it waste more time and have more downtime while you fix the problems. Also, I know that OEM parts were not used and aftermarket parts were put on my car only because I asked. If I had not asked, I would have thought they were OEM. Further, I plan on owning this car long term so I don’t want sub standard fit ups like I see between fender and hood.
Repair Quality - 2.5/5.0 -
I tried to roll down the passenger side window today and it does not work and that was the door you replaced. Does no one do quality checks?! Also the door seal is not properly secured. I will be bringing the car back. As long as you had the car it should have been perfect and operating properly before it was sent home.
Customer Service - 3.0/5.0 -
Slow service. No one told me I had to come in an sign documents to start the parts order. I just happened to show up and was asked to sign.
My Experience - 5.0/5.0 -
Ron did a great job! I would trust him with my car any time!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Absolutely not
Repair Quality - 1.5/5.0 -
The tint on my windshield is scratched and is not the accurate length that my previous tint was. The tint on the back passenger window is darker than all the other tint on the three other windows. The vehicle wasn't even cleaned out when I picked it up, there was still glass shards in the back seat, floor boards and under the floor mats, even in the front console cup holders. It was filthy inside, I had to clean up the dirt that was left either from the thieves or whoever did the repairs. The windshield clips on the outside are still loose and appear broken as they don't clip where they are supposed to. I was not about to take it back to y'all due to how long it took to even get my vehicle back even tho I kept being notified that it was going to be finished. And then when I was notified it was finished it actually wasnt and I had to wait another two weeks before Ford could finish it up for y'all.
Customer Service - 1.0/5.0 -
They were not at all up front about how long this was going to take. They would send me a text saying it would be finished on a certain date and then that date would pass and I wouldn't be told anything so I would have to get in touch with Ron. The communication I would receive was very limited and I had to be the one asking questions. I even had to insist that since they couldn't figure out what was wrong with the last thing they were repairing that they needed to send it to Ford. They should've been able to figure that out themselves. I'm very disappointed in the customer service. And the manager that we spoke to was also very rude and when we asked if we could speak with someone higher up he said he didn't have a boss, which we found real quick online that wasn't true either. They also claimed they didn't know the infotainment center wasn't working even though I told them when I dropped the vehicle off there that the screen wasn't coming on. So that shouldve been addressed when they inspected it and found out they had cut all the wiring in the vehicle. Instead they claimed they didn't find it until it was all put back together which I find highly unlikely if they took the entire truck apart. They made that as their excuses for how long it took to complete the vehicle - saying they didn't know the wiring harness had been cut. Even tho when you turned the vehicle on right away you would know plus the dash on the passenger side had been busted and same with the side of the infotainment center.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ron did well
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
There was great communication during the repair process. The repair was perfect looks brand new again!
My Experience - 5.0/5.0 -
Ron Stallings gave an accurate estimate of price and number of days needed to repair and paint my vehicle. Besides the exceptional repair and painting of my vehicle the work was completed for a price less than the estimate and the completion of the repair and painting was finished in fewer days than expected.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Just a very small lack of keeping me in the loop.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
If i have 0 or -ve10 i would choose -ve10
Repair Quality - 0.5/5.0 -
Got my car worse than it was before My car was perfectly fine before it and i get it it had an accident and will not be same as new but getting it back with additional problems and saying that its a pre accident issue and denying it to repair with insurance telling them that a wear and tear is absurd giving you car for repair should be an one stop why would i have to take my car to another repair place and have it diagnosed again and send it to my insurance to get it covered you have the technicians who are unqualified and knows nothing about repairs or how to have it perfect all my bumper is not as perfect as it is it looks like the bumper was bought from car wreck painted it and put it on mine the fittings looks like a temu product horrible experience Suggestion- please add 0 to the experience scale or even -ve marking so that we can express our experience even more better
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Very happy with the repair work and customer service! Thank you!!!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Ron is great and the work was great. Disappointed with the layer of gray grinding dust in the trunk and back seat.