B Street Collision Manchester LLC
In operation 48 years.
B Street Collision Center was founded by Bob and Norma Wiese in 1978 as “B Street Auto Body”. Our vision has always been to become the “Premier Post-Collision Solutions Provider”. Bob knew that in order to achieve this vision, he needed to provide the best repairs around, and somehow ease the stress of being in an accident. After that, he went about designing an unparalleled 3-part strategy: Estimators are taught to give exceptional customer service and to educate, not sell, the customer. Technicians are trained to meet high-standards for quality repairs. Each shop is given state-of-the-art equipment from industry leaders, which are consistently updated and upgraded. In combination with the new "Assembly Line" & "Quality Control Checkpoints" Bob and Norma's sons have installed the NEW B Street Collision Center Repair Process, B Street Collision is not only different but operates in the top 1% of Collision Repairers. Original Equipment Body Parts with a Life Time Warranty.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Very professional
Repair Quality - 5.0/5.0 -
Great service. Kept me informed throughout the process.
Customer Service - 5.0/5.0 -
Very quick and very courteous
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great job
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Exceptional communication and results, friendly staff
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Exceptional quality and excellent communication
Customer Service - 5.0/5.0 -
Everyone was super nice
Returned Clean
Likely to Recommend - 5.0/5.0 -
Will recommend to friends family and will return if ever needed.
Repair Quality - 5.0/5.0 -
Our car is absolutely stunning! Great job on that B street!
Customer Service - 4.5/5.0 -
I would love to give a 10 but very first encounter the front desk lady called to tell me they never received my car that I was told absolutely was delivered. Then she decided to go look and said it was there but no key. She insisted then there was no key. I asked if maybe someone else could have taken key out of lock box and she said no way she was only person there. Then she said she was going to look into the spot where we left the key for the tow truck driver when it wasn't there , she told me she went over and tried to start the car and it wasn't in the car. She should have never Tried to start a car that had been wrecked had the key been in it , and she started it , she probably would have totaled our car. After Not finding it I called the tow truck driver , who had video of dropping it in the dropbox...after calling again to let her know that She went and talked with her boss who said they're dropbox likes to eat keys and then she found it... After that, the communication about what was going on with our car and how long it was taking was phenomenal.Even got the car back way before they thought 2 weeks sooner!
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
I would certainly recommend the workmanship and communication at B St. But I would also inform whomever I am speaking to about the issue with the rental car situation and increased cost of waiting for parts.
Repair Quality - 5.0/5.0 -
We are pleased with the work that B St. did sand promptness in communication. My husband was a little dissatisfied after we got the car back because there is half inch imprint on the hood of the car that was not present prior to the work, and he believes the dent got there by a piece of your equipment. The other very frustrating part of the process was that my car was drivable and I could’ve been driving it for at least 10 days after the estimate due to waiting on parts. It’s frustrating that I had to pay a rental car for those 10 days which was unnecessary, but was not really given that as an option when I got the estimate. I was under the impression I had to leave the car there and get a rental car so that the repair could happen quickly. Because I’ve never been in the situation before, I didn’t understand, but that was a possibility and should’ve been better informed regarding it. Otherwise, as I stated earlier, we are very pleased with the workmanship to the fender/bumper that was damaged.
Customer Service - 4.5/5.0 -
It seemed that the business is operated with good customer service and efficiency, which I appreciated. My only complaint was previously explained in regard to the cost of the rental car for longer than necessary.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great place! Very professional, courteous and transparent. Highly recommend!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They were very professional and were very communicative. I think the car looks fantastic and the service was great. They even detailed it afterwards!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I thought the people at B Street collision were fantastic! Their craftsmanship seems phenomenal. The only reason I’m not giving a 10 is I was disappointed in learning that Travelers does not reimburse B Street for blending in the paint on the tricolor of my car. You can definitely tell a difference in the paint match between the existing car and the new replacement parts and I was told by the gentleman at B St. that that is because Travelers does not pay to have the paint blended. That was very disappointing.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Pleasant experience. Made this an easy process
Repair Quality - 5.0/5.0 -
Great service and communication.
Customer Service - 5.0/5.0 -
Informative and kept me updated
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fair quote, listened to us, competitive rates, excellent communication, we would use them again! (Got quotes from several other places…one gave a quote and then tripled it when we brought the car in.)
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was pleased with the quick turnaround regarding my 2024XC60 Volvo. The work was done quickly and the car, inside and out, was spotless! I'd personally love to know what products you use to clean the inside!!!
Customer Service - 5.0/5.0 -
Communication came clearly and in a timely manner
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It was a wonderful experience You kept me updated everyday and were explaining things clearly Will whole heartedly recommend you to my family and friends Thank you
Likely to Recommend - 5.0/5.0 -
With pleasure
Repair Quality - 5.0/5.0 -
Extremely satisfied
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
My Experience - 5.0/5.0 -
Everything looks great. Appreciate the cleaning too!
My Experience - 5.0/5.0 -
Everyone was professional, friendly and courteous. The work was completed earlier than expected it also looks reassembled with great care. Looks and rides great, thank you.
Likely to Recommend - 0.5/5.0 -
Still to be determined
Repair Quality - 0.5/5.0 -
Tech repaired 1 inch gash on hood but put new 2 foot scratch on passenger side fender.
Customer Service - 2.0/5.0 -
Still to be determined
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Quick ! I liked the progress updates via texts
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
11 or more!