Caliber - Ellisville

4.8 (1,037reviews)
96%
15434 Manchester Rd,  Ellisville,  MO  63011

In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,037)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting the frequent and timely text updates that kept them informed throughout the repair process. The quality of repairs received high marks, with numerous customers noting their vehicles looked brand new upon completion. Friendly, professional, and courteous staff were repeatedly mentioned as a standout strength. Many customers were pleasantly surprised when their vehicles were completed ahead of schedule. A few customers noted areas for improvement directly from their comments, including occasional delays in parts availability extending repair timelines, inconsistent response times to questions, and isolated instances where repairs required a follow-up visit. Overall, the vast majority of customers expressed strong satisfaction and indicated they would recommend the shop to others.
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"Excellent customer service from start to finish!"
"... the repairs done on my door and quarter panel. The finish, paint match, and overall workmanship are outstanding — you cant even tell there was any damage. The staff ..." Read more
"... kind and apologetic to me. Once I got the car back, it looked like it never even had an issue in the first place, they even fixed an unrelated issue and cleaned the ..." Read more
"Exceptional service and work. I was so impressed with the level of communication and professionalism at each step of the repair process. I would highly ..." Read more
"They aren't fast, but that is because they seem to focus on quality and OEM parts."
"... quickly for hail damage and a mirror replacement! They send updates every other day to keep me in the loop of where they were at with things, which I appreciated. ..." Read more
"Communication during the repair process was amazing. Loved getting all the updates!"
"I always knew what was going on w my car and communication was clear and often."
"Excellent transparent communication throughout the job"
"The communication and not provided throughout the process was top notch!"

My Experience

This is oir 2nd time using Calibur for repairs. They are friendly, timely, and straight forward. Super easy process, thanks!

My Experience

Barb at the front desk was so helpful through out the entire project! Also, Shane did a great job communicating with me…. Keeping me informed about progress on my vehicle

My Experience

Courteous!! Kept me informed throughout. Handled rental car pickup and offered to dropoff. Repairs look great!

My Experience

Repair was well communicated and fairly timely. Wish my tire pressure sensors had been zeroed out. (Assume they checked the pressure and adjusted as needed).

Likely to Recommend

Repair Quality

Shane was great to work with and kept me updated

Customer Service

Likely to Recommend

Never going to recommend anyone.

Repair Quality

The worst experience ever for a collision center. Took over 30 days to fix a fender bender on the side of my vehicle. The lack of communication and constantly pushing repair dates was so unpleasant. You will be surprised how they keep changing dates of when you are supposed to pick up, only for y wife to get their and found the door can’t open fully, a bolt was sticking out damaging the door, they have to take it back to repair for another four days. I was so disappointed I just wanted to take my vehicle to another but I couldn’t. Anyway, do your own research which I failed to due because I went with the recommendation of my insurance agent. A part of the front fender is still opened and I couldn’t bring it to them because I didn’t see before leaving the shop. So, I’m taking my L on this one.

Customer Service

My Experience

Shane and barb were great to work with and they kept me up to date on the work being done to my car as well as an accurate estimated time of when my car would be done!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

There is a spot missed I thought they painted the day I picked it up.

Customer Service

My Experience

Great service and nice team!

Likely to Recommend

Repair Quality

Great service and excellent work

Customer Service

Barb and Shane did an excellent job

My Experience

Likely to Recommend

Repair Quality

You guys did a great Job. Everything looks like it did when the car was brand new. Thank you guys!!

Customer Service

Barb is the sweetest!

Returned Clean

My Experience

We are repeat customers and are repeatedly amazed at how professional and customer focused this organization is. And on top of that they do fantastic work! We will continue to return and refer to the Ellisville location of Caliber!

My Experience

My Experience

My Experience

We were completely satisfied with our caliber collision experience!! They were very thorough and kept us up-to-date on everything that was going on! Everything was done in a timely manner and extremely professional! Barb, the receptionist was amazing and a breath of fresh air. She’s the best!

My Experience