Caliber - Ellisville

4.8 (1,050reviews)
95%
15434 Manchester Rd,  Ellisville,  MO  63011

In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,050)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting the frequent and timely text updates that kept them informed throughout the repair process. The quality of repairs received high marks, with numerous customers noting their vehicles looked brand new upon completion. Friendly, professional, and courteous staff were repeatedly mentioned as a standout strength. Many customers were pleasantly surprised when their vehicles were completed ahead of schedule. A few customers noted areas for improvement directly from their comments, including occasional delays in parts availability extending repair timelines, inconsistent response times to questions, and isolated instances where repairs required a follow-up visit. Overall, the vast majority of customers expressed strong satisfaction and indicated they would recommend the shop to others.
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"Excellent customer service from start to finish!"
"... the repairs done on my door and quarter panel. The finish, paint match, and overall workmanship are outstanding — you cant even tell there was any damage. The staff ..." Read more
"... kind and apologetic to me. Once I got the car back, it looked like it never even had an issue in the first place, they even fixed an unrelated issue and cleaned the ..." Read more
"Exceptional service and work. I was so impressed with the level of communication and professionalism at each step of the repair process. I would highly ..." Read more
"They aren't fast, but that is because they seem to focus on quality and OEM parts."
"... quickly for hail damage and a mirror replacement! They send updates every other day to keep me in the loop of where they were at with things, which I appreciated. ..." Read more
"Communication during the repair process was amazing. Loved getting all the updates!"
"I always knew what was going on w my car and communication was clear and often."
"Excellent transparent communication throughout the job"
"The communication and not provided throughout the process was top notch!"

My Experience

The Part had an defect in it and for 1200 dollars it should be flawless

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Returned Clean

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The entire process flowed without issue and the regular status updates via text were extremely helpful.

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Returned Clean

My Experience

I don't understand why it took so long. I had to lay a lot for the rental car.

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It took longer than I expected and the rental car was expensive.

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My Experience

Caliber is the best, bar none. Absolute white glove service! Thank you for a seamless experience and a flawless repair. You are awesome!

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I ❤️ Caliber!

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Customer Service

The most awesome, professional job ever. I L O V E Caliber and cannot say enough good things about them, their service and their artisans that put our baby back together after the mishap. I highly recommend using these folks. They are top shelf, period.

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Returned Clean

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Shane and crew made the process really smooth!

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Courteous!! Kept me informed throughout. Handled rental car pickup and offered to dropoff. Repairs look great!

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Returned Clean

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My Experience

The team was professional and my motor vehicle appears to be great!

My Experience

This is oir 2nd time using Calibur for repairs. They are friendly, timely, and straight forward. Super easy process, thanks!

My Experience

Barb at the front desk was so helpful through out the entire project! Also, Shane did a great job communicating with me…. Keeping me informed about progress on my vehicle

My Experience

Repair was well communicated and fairly timely. Wish my tire pressure sensors had been zeroed out. (Assume they checked the pressure and adjusted as needed).

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Shane was great to work with and kept me updated

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Never going to recommend anyone.

Repair Quality

The worst experience ever for a collision center. Took over 30 days to fix a fender bender on the side of my vehicle. The lack of communication and constantly pushing repair dates was so unpleasant. You will be surprised how they keep changing dates of when you are supposed to pick up, only for y wife to get their and found the door can’t open fully, a bolt was sticking out damaging the door, they have to take it back to repair for another four days. I was so disappointed I just wanted to take my vehicle to another but I couldn’t. Anyway, do your own research which I failed to due because I went with the recommendation of my insurance agent. A part of the front fender is still opened and I couldn’t bring it to them because I didn’t see before leaving the shop. So, I’m taking my L on this one.

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