Caliber - Arnold

4.8 (1,223reviews)
95%
1535 Big Bill Rd,  Arnold,  MO  63010

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,223)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff being described as friendly, professional, and accommodating. The quality of repairs is highly regarded, with many noting their vehicles look brand new or better than original condition. Communication stands out as a major strength, with regular text updates and proactive information sharing throughout the repair process. Timeliness is generally excellent, with many repairs completed ahead of schedule. The facility is noted for being clean and comfortable. While most experiences are overwhelmingly positive, some customers mentioned occasional communication gaps during delays and minor issues with part alignment or cleanliness details.
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"Our 2018 Toyota Camry isn't a new automobile. Our major concern was would the new paint match the existing silver shade on the rest of the car. ..." Read more
"The entire Caliber team did an absolutely perfect job of repairing my Acura and treated it as if they were fixing their own personal ..." Read more
"... accident, and I couldn't be happier with the results. They paid incredible attention to detail—everything from the paint match to the panel alignment ..." Read more
"Received detailed text messages every step of the way."
"Received amazing communication and consistent and regular updates to advise status of completion. ..." Read more
"... very dear to me and they fixed her up perfectly! The communication along the way was outstanding! I would highly recommend them to anyone I know needed ..." Read more
"... complete repairs was two weeks longer than I expected. The communication from Caliber was not good. The wrong hood shield was installed without consulting ..." Read more
"... the automated text messages were frequent, however no human calling to explain issues with delays" Read more

Likely to Recommend

Repair Quality

Was quick!

Customer Service

Friendly!

My Experience

They did a great job. Doesn’t even look like the car was in Ana accident. April was amazing and updated me on everything. I would highly recommend

Likely to Recommend

Repair Quality

They did awesome

Customer Service

April was amazing and update me on everything

My Experience

It turned out significantly better than I expect. I almost that they redid the whole hid. Good communication and time estimates. Very direct and clear on cost breakdown and timeline.

Likely to Recommend

Highly recommend

Repair Quality

Anthony was Great. He kept in contact with me about the repairs being done to my vehicle. They were really quick to get me back into my vehicle after it was in an accident. They were friendly and professional. Would definitely recommend them to others!!

Customer Service

Anthony was great. My car was done quickly and I was given updates regularly.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Found the whole process fast and very easy start to finish

Customer Service

Kept me informed

Returned Clean

My Experience

Thank you for keeping me up dated on my Subaru's progress and answering all my questions. The inside of my windshield never looks that good after I clean it. My car looks like it was never in a collision.

My Experience

Caliber collision was wonderful. The whole process from check-in to the continual text updates to the picking up of the car was all great! I would definitely use them again.

Likely to Recommend

Repair Quality

Customer Service

My Experience

April was amazing and did a great job explaining the process!

Likely to Recommend

Repair Quality

The staff did a great job explaining the process and was detailed about the repairs

Customer Service

My Experience

I want to take Caliber for the fantastic job done on my vehicle as well as the wonderful Customer Service, progress updates & knowledge provided by Keili. Your professionalism and quality of work is phenomenal. Thank you.

Likely to Recommend

Repair Quality

Customer Service

My Experience

My Experience

Great communication throughout the process. Thanks!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The car looks great. The staff were helpful, friendly, and kept us updated about the car via text. Everything worked out great. Thanks for fixing up the CRV!

Likely to Recommend

Repair Quality

Customer Service

My Experience

My advisor, Anthony, was wonderful, polite and patient. His communication throughout the repair was continual, providing updates and responding to my questions. I appreciated that very much.

Likely to Recommend

Repair Quality

My advisor communicated great during the entire repair and the work was completed 2 days ahead of schedule

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Hope and Keili were both great...job more than well done! Body work was great. Looked as though it just came from the showroom.I was concerned when my ins. agent said you are on there ":preferred list". You handled every detail, even folded the blanket in my trunk. You're also 10 min. from my house!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Communication was top notch by Keili! Everyone was friendly and helpful. The repair completion date was accurate!

Likely to Recommend

Repair Quality

Customer Service

Everything was great! Communication was on point and I have no complaints! 10/10