Caliber - Arnold

4.8 (1,319reviews)
97%
1535 Big Bill Rd,  Arnold,  MO  63010
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,319)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with repairs described as flawless, precise, and exceeding expectations. Many highlight that vehicles were returned looking brand new, often cleaner than when dropped off. Communication stands out as a top strength, with frequent text and phone updates keeping customers informed throughout the repair process. Timeliness is another highlight, as numerous customers noted their vehicles were completed ahead of schedule. A few customers mentioned areas for improvement, including inconsistent communication during delays, occasional quality misses requiring return visits, and unexpected cost increases at pickup - all noted directly from customer comments.
AI-Generated from reviews written in the last 12 months
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"... sorry about the misses. No one is perfect and I feel they went above and beyond to make our experience positive. And this is way I am a return customer, ..." Read more
"... be happier with the results. They paid incredible attention to detail—everything from the paint match to the panel alignment was flawless. The staff was ..." Read more
"Most professional staff and technicians in the business. Caliber Collision in Arnold is a well oiled machine ..." Read more
"... highway speed. Dashboard doesnt always light up. We had to deny picking up car twice due to poorunacceptable body work." Read more
"... expected. The communication from Caliber was not good. The wrong hood shield was installed without consulting me and the hood shield is not squarely installed. ..." Read more
"... amy setbacks that changed my estimation time. Just called me a week early to let me know it was done! Completely hassle free" Read more
"The time it took to complete repairs was two weeks longer than I expected. The communication from Caliber was ..." Read more
"... car arrangements. I also liked the way I received daily updates on the repair progress and the estimated completion date" Read more
"They gave me updates regularly"
"No one told me any progress on the vehicle car until it was done 10 days earlier and not in having to take it back because the job was rushed"
"... dropped off my vehicle til the time I picked it up, communication and updates were SUPERB! Once I received my vehicle back, it looked as if nothing ever happened. ..." Read more
"Fantastic communication, timely repair and quality work thank you so much"
"... complete repairs was two weeks longer than I expected. The communication from Caliber was not good. The wrong hood shield was installed without consulting ..." Read more
"... Caliber Collision, and Ive been satisfied both times. Their communication is excellent—they keep me updated on whats being done and what has been completed. ..." Read more
"Yes, the automated text messages were frequent, however no human calling to explain issues with delays"

My Experience

Anthony was an amazing advisor. He kept me informed through the entire process. I did not have to worry about anything. Caliber handled everything. My car is beautiful and happy to have it back. Thank you for the outstanding service!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I've had my car repaired there 2 different times and I have nothing but good things to say about the work they did and the staff was excellent they were polite kept you well informed I would recommend this company to anyone that needs body damage repair

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Loved the text message updates throughout the repair process to stay informed. Appreciate the car wash and interior cleaning when returning vehicle. Vehicle was returned cleaner than when I brought it in.

My Experience

From start to finish, one of the most impressive businesses I have dealt with. April was my conract and she is a real pro.

Likely to Recommend

Good service

Repair Quality

Liked the employees who were very nice and patient. My van looked great after it was fixed. April was a wonderful person to work with.

Customer Service

Everyone was nice and helpful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did a great job fixing a very unusual problem with my truck . Everyone was very friendly to me and they made the process very smooth and easy. The repairs were completed ahead of schedule. And they have good popcorn in the waiting area.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was blown away by the service, communication from my agent Anthony, and with the quality of the repair workmanship. You will definitely be whom I recommend any necessary repairs in the future! Thanks for getting me back on the road as painlessly as possible.

Likely to Recommend

Definitely will

Repair Quality

I was blown away by the service, communication from my agent Anthony, and with the quality of the repair workmanship. You will definitely be whom I recommend any necessary repairs in the future! Thanks for getting me back on the road as painlessly as possible.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

April was wonderful keeping us informed of the repair process on our car! She answered all our questions!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Every one was friendly, very efficient, Everything was explained in details from drop off to pick up. Thank You All Very Much!!

My Experience

Yes, I so happy you’re doing great job. Thank you so much. Collision

My Experience

Everyone involved from beginning to end end was fantastic. Very polite and helpful. I was more than satisfied with the service I received. Thank you

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car was returned to me cleaner than when it went in and done in time for when I got back from being out of town. Communication and service was great

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Car is looking great

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My experience went extremely well well knowing that it was my first time through this . Kelli was nice and easy to approach. Explantion of the process went as explain.

My Experience

Most professional staff and technicians in the business. Caliber Collision in Arnold is a well oiled machine that shows their customers compassion and are empathetic to your stressful situation. I will be a lifetime customer and have already started referring people to them. Thank you for making this ordeal something I can't wait to share with others.

Likely to Recommend

I have already referred people to Caliber Collision in Arnold because of my excellent experience.

Repair Quality

Very satisfied

Customer Service

By far the best customer service experience I have had. I will be sharing this experience with friends and family.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They did a great job. I surely hope not but If I ever have a car problem again, I would contact them.

Customer Service

Very nice. I love timely update of the progression of the repair.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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