Badell's Collision of Malvern

5.0 (1,497reviews)
100%
471 Lancaster Ave,  Malvern,  PA  19355
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In operation 23 years, 11 years at this location.

Badell's Collision of Malvern is a family owned auto repair business. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer service by maintaining communication throughout the repair process to keep our customer fully aware of how the repair is progressing. Customer satisfaction is our priority and we are continuously improving to provide such service.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 4:00 pm
Tue 8:00 am - 4:00 pm
Wed 8:00 am - 4:00 pm
Thu 8:00 am - 4:00 pm
Fri 8:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,497)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with repairs frequently described as flawless, seamless, and leaving vehicles looking brand new. The team receives high marks for professionalism, friendliness, and attention to detail. Communication stands out as a key strength, with customers appreciating regular email and text updates throughout the repair process. Timeliness is another highlight, as vehicles are frequently completed ahead of schedule, often days or even a week early. Customers also appreciate the added touch of vehicles being thoroughly cleaned inside and out upon return. A small number of customers noted areas for improvement, including one instance of loose bolts requiring a return visit, one case of a disappointing interior cleaning, and occasional delays in parts availability - all mentioned directly by customers in their feedback.
AI-Generated from reviews written in the last 12 months
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"... when they promised. The workmanship is excellent — the paint match is perfect, the body lines are clean, and the car looks brand new again. Its rare to find ..." Read more
"... professionals at Badells made the whole experience a breeze. They took extra care to review the damage with me, and then looked over the car with me when they were ..." Read more
"... schedule. When I picked up my car, I was blown away—it was beautifully detailed, spotless, and looked like it never had a scratch. Truly top-notch work and customer service. I would ..." Read more
"The service we received was awesome. They worked quickly and efficiently in the car looks wonderful thank you very much. I recommend this company to ..." Read more
"... transparent communication with the office staff to the expert and flawless workmanship on my car. Thank you!" Read more
"finished a week earlier than estimated"
"... throughout the entire repair process. Additionally, we were originally told our repair would take at least 2 weeks. However, on day 7 we received a call that it would ..." Read more
"It was delivered ahead of schedule and the interior and exterior were flawless"
"It was ready more than a week ahead of schedule."
"My vehicle was ready a week ahead of time. Amazing!"
"The communication was fantastic. I was sent email updates as stages occurred. I knew exactly when my car was done and in addition ..." Read more
"... service levels from the acceptance of the vehicle, the communication about the scope of work and progress updates, to the coordination of insurance and rental car ..." Read more
"... an excellent experience from start to finish, from open and transparent communication with the office staff to the expert and flawless workmanship on my car. ..." Read more
"Great communication and status updates from the minute I dropped it off until the call to coordinate pick up."
"... including a seamless transition to a rental car, while keeping me updated every step of the way. I wouldn't trust any other shop with my family's ..." Read more

My Experience

Badell's always does great work. Thanks again. Steve

Likely to Recommend

Absolutely. Have already recommended to a number of people.

Repair Quality

My first time using Badell’s and will continue whenever needed. They were extremely accommodating and performed outstanding service.

Customer Service

Outstanding. Very professional, helpful and accommodating.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for the great attention to detail and getting my car done well ahead of schedule!

Likely to Recommend

Undoubtedly will recommend to any friend or

Repair Quality

Done to the perection.

Customer Service

was great.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I have used them several times and never been disappointed the service is fast my car comes back clean as a whistle and it looks beautiful so I thank them very very much each time

Customer Service

I have used them several times and never been disappointed the service is fast my car comes back clean as a whistle and it looks beautiful so I thank them very very much each time

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service, quick repairs and great communication

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Dedicated to their jobs. Loved the daily updates. Put me at ease. Beautiful work done on my car. Badell's made everything so easy for me.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I hadbeen shopping quotes to get the hood of my 2012 Ford Mustang repainted. After two outrageous bids that I could not afford, I scheduled a quote at Badell's and got a super reasonable price and exceptional service. They even finished 2 daysbefore they had originally said. I am completely satisfied and have already told all my friends about Badell's!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The communication was fantastic. I was sent email updates as stages occurred. I knew exactly when my car was done and in addition to fixing the issue they also cleaned the car spotless.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very happy with the experience! I posted a google review and left 5 stars! Thanks again for the great job!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone went above and beyond. From making changes to get my car in earlier to finishing ahead of schedule.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

This is the only bodyshop we would use. We would absolutely only use them if this comes up again.

Repair Quality

So professional. My car looked like it was detailed and even better than when i first bought it. Courteous and knowledgeable. A++

Customer Service

Very polite and respectful. First thing they asked was how everyone was. Workshop and office clean and organized. Everyone we spoke with was polite, friendly, and helpful.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I do recommend Badells to people I meet.

Repair Quality

Appreciate the job being done well and by the date I requested.

Customer Service

Dale and Kayla do a great job communicating

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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