3D Collision Centers - West Chester
In operation 45 years.
Founded in 1981 by Dave Niestroy, our independently owned multi shop operation has 9 state of the art locations in the Southeast region of Pennsylvania. 3D offers its customers the highest quality workmanship with a no excuse attitude. Driven, Dynamic, Dedicated are more than just words in their showrooms, they are part of the woven culture that is 3D.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
Extremely satisfying experience. 3D will always get our business.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Courteous, professional, timely and communicative! Excellent work!! Highly recommend!!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The experience was wonderful! I always knew where my repair was in the process and the work was done well! Plus they returned my rental for me!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Mike and the whole staff was amazing. The turnaround time and the work was amazing my car looks amazing!!!
Likely to Recommend - 5.0/5.0 -
Sending everyone you guys way
Repair Quality - 5.0/5.0 -
Turn around time was great Mike was great the whole staff was great and I loved being kept in the loop. Thanks guys
Customer Service - 5.0/5.0 -
Great job
Returned Clean
My Experience - 5.0/5.0 -
Mike was great! Very professional!! My car was serviced in a timely manner & returned to me in great shape!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Did a great job and fast
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional, good communications, excellent repair work.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
You need to have better communication with Rafferty's Subaru to make this seamless.
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Loaner wasn't available for a significant amount of time from Rafferty's because of a lack of communication, even though I had scheduled this long before I turned my Crosstrek in for the repairs.
My Experience - 0.0/5.0 -
Repairs were delayed beyond the promised date. I was told that at the last minute it was discovered that a part was not delivered, although the car in the shop for two weeks. I didn’t have a car all that time
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
Job was delayed beyond the promised deadline. I received a text on Monday that the repair was on track and the car will be ready on Friday. On Friday I was told by the front desk person that it discovered that a part needed to be ordered, although the car had been in the shop for tow weeks. He didn’t know what part or when it will arrive. All through that time I didn’t have a car. The car was not ready till the following Monday
Customer Service - 2.0/5.0 -
He did not have the ability to explain the reason for the delay. Was not able communicate directly with the workers at the shop to explain or confirm the situation. He was in the dark as much as I was.
Returned Clean
My Experience - 0.0/5.0 -
Issues with repair - Headlights need adjustment (driver side points higher than passenger side) - No inspection stickers - Lane departure button not working - Driver side front side marker - Passenger side rear side marker - Passenger side, side turn signal - Seats and doors covered in oil/grease - Glass pieces in interior
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was perfect. However this is the 2nd survey I have completer
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Very disappointing
Repair Quality - 1.0/5.0 -
My car won't charge now, nobody even tested it. They admitted to never charging the vehicle. I've had it in my driveway for 2 days charging with no added charge. My car also had scratches on the interior and the seats had dirty white smears on them.
Customer Service - 3.0/5.0 -
Great people, doing their best but was surprised they didn't know wether the car had been charged or tested for charge.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff at 3D Auto-body were polite and professional. They made the process very easy and answered all of my questions. I was kept up to date every other day on the progress of the repairs to my car. They did a fantastic job repairing my car and as a bonus they even cleaned the interior when it was ready to be returned to me. I would definitely recommend them and use them again if needed.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were great at keeping me updated along the way
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Completed on schedule with updates daily. Looks like the accident never happened
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am really impressed with the quality of the repair done by 3D. Last month all the seams are straight and tight. The paint looks wonderful. I have no problems at this time. I will recommend 3-D to my friends for future repairs.
Customer Service - 5.0/5.0 -
3-D kept me apprised of how the repairs were going and the estimated finish time.