Baker Collision Center
Baker Collision Center is a full service auto-body repair and paint facility offering the same outstanding quality and service you've come to expect from Baker Motor Company.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 3:00 pm |
Reviews (291)
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- Newest
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Hugh was great to work with and provided excellent customer service.
Returned Clean
My Experience - 0.0/5.0 -
We've already commented on the fact that the third row seats do not go up or down. However, in addition, after driving through the tropical storm yesterday, we had water dripping out the back hatch when we opened the hatch to unpack. YIKES!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
You asked how likely we would be to recommend Baker Collision to a friend or colleague. Unfortunately, our answer is a clear "No." Our experience with your service left us very dissatisfied, and we do not feel confident recommending your business to others. From management to employees, we felt that our concerns were not adequately addressed, and the level of care we received did not meet our expectations. If there were a rating lower than 1, we would have chosen it.
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
Unfortunately, my wife and I were quite dissatisfied with the level of communication throughout the process. We did not receive any updates on the status of our vehicle unless we initiated the contact, which was quite frustrating. The only exception was when Nick informed us that our vehicle was ready, for which we are thankful. However, we had hoped for more consistent communication to keep us informed of the progress.
Returned Clean
My Experience - 0.0/5.0 -
The car was not finished they cost us money by not calling USAA because they are lazy and won’t tell them that we didn’t have our car ready until the 29th and the rental isn’t extended until then although we couldn’t get our car! They are such a trash company we drove down there for nothing because the car part wasn’t even the right part. This is complete bs I need a call from a supervisor immediately.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
My Father introduced me to The Baker Family of cars it was his favorite place he was there so much many employees joked that “your dad was here more than me” so yes my children will be introduced as well
Repair Quality - 5.0/5.0 -
I Told The Insurance Company That I Would only use Baker Collision The Service you receive is top of the line Henry and Mark are true professionals they treated me like Family
Customer Service - 5.0/5.0 -
Everyone I came in contact with treated me with respect. They made me feel like my Vehicle was there #1 priority even though they were taking care of many other customers . Every time I visited I could tell the other customers were having the same experience.Baker takes away all the stress
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great team
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I was told that the repair should take approximately three weeks because the shop was busy. When in reality my car was ready in three months. I truly believe it was forgotten about for over 1 month.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
Took much much longer than originally told. Car still not completely fixed
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Overall I think the employees at Baker are trying. I think the issues are in the actual shop where the labor is happening. There is a communication gap, I don’t think the initial estimate of damages on my car was accurate and I don’t think adequate parts where ordered for my car until 30 days after Baker collision center took my car in. Moreover, i received multiple reports saying my car would be ready on a certain day and somehow some way the plan would fall through. Keeping someone’s car for 4 months is pretty unacceptable, I think baker should hire more technicians and or start turning away business due to overbooking.I appreciate Management going the extra legnth to make things right at the end it did make things better.
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
from now on I will bring my car to Baker even if the insurance company says to take it elsewhere.
Repair Quality - 5.0/5.0 -
The damage repairs were done well-appreciate the ride home-am still waiting for a part though. Since I waited six months for repairs thought the part would have been ordered and there upon arriving only to find it was not. I asked if I should have the part replaced by the maintenance side of the building instead of waiting and having it done with the damage repair but was told not to worry about it collision would take care of it. Still waiting. It hard to keep the leaves out of the inner area's of the car without the rubber gasket in place.
Customer Service - 5.0/5.0 -
customer service was great-everyone was very nice and I appreciated getting my car back in a timely manner.
Returned Clean
Likely to Recommend - 4.0/5.0 -
More or less I would. I believe the quality of work is superb, but the communication could be better .
Repair Quality - 4.0/5.0 -
The process was frustrating , but I am glad I have my car back and the team did a great job with the fixes .
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Henry Betke was a cheerful and friendly representative of Baker.