Hendrick Luxury Collision Center Charleston
In operation 11 years.
The mission of the Hendrick Luxury Collision Luxury Center is to be the premier quality vehicle reconstruction facility in the Charleston area; Providing the best opportunities for our trusted teammates, our valued clients, and the entire community. We will always strive to exceed your expectations in a timely and responsible fashion while offering any assistance possible to ensure a smooth and stress free experience.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication and wonderful “like-new” repair. Thank you!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service from interaction for estimate to job completion . My car looks wonderful!
Customer Service - 5.0/5.0 -
Was consistently updated on progress of repair
Returned Clean
My Experience - 5.0/5.0 -
Abby was amazing…my 2nd time working with her …different car! Beware parking garages in Charleston! She was wonderful at advocating for my vehicle with the insurance folks and great at communicating with me! Thank you Abby!
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Kayla made sure my car was finished before I would be charged more for rental. Additionally, my car looks new.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
We appreciated the text communications along the way. Both Tyler and Shaylee were very thorough in their explanations of the process!
Returned Clean
My Experience - 5.0/5.0 -
The work was exceptional. The discipline of the team in communication with me, was remarkable. I received step by step progress reports by text. My car looks new again, and Hendrick Collision returned it to me spotless. I am very happy!
My Experience - 5.0/5.0 -
BMW was great! The only bad part of the experience was dealing with insurance 😡
My Experience - 5.0/5.0 -
I really appreciated working with Abby to speedily resolve the insurance challenges and how quickly the repair was completed. Abby was thoughtful, kind, positive, and super organized.
Likely to Recommend - 5.0/5.0 -
I already have recommended Hendrick Collision to an acquaintance.
Repair Quality - 5.0/5.0 -
Abby was next level helpful throughout this process.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The fact that I needed a collision shop obviously means something in life didn't go quite right. However, from the moment I checked in with Maria, I had as good of an experience as I could've hoped for. She was very polite and professional and got me in a shuttle to a rental car very quickly. Then, Abby Kerns kept me informed every step along the way. I received both emails and phone calls regarding the status. I know it can be tough when dealing with a third-party (insurance) company, so not really controlling your own destiny, but I thought both ladies did a tremendous job.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Progressive wouldn't cover the full labor cost because they said the rates were above market but there was full transparency from the beginning.
Repair Quality - 5.0/5.0 -
Tyler did a great job with the estimate and included items that I wouldn't have thought of.
Customer Service - 5.0/5.0 -
Shea was outstanding. She kept me in the loop without being overly technical and never over-promised.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Fantastic communication via text. Great updates
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They did a great job in the repair process. Also, I was kept informed of the status along the way
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Working with everyone at Hendrick Collision was easy and relatively quick compared to experiences I’ve had with other shops! From Shay at the reception desk to Tyler evaluating my repairs, everyone was kind and professional. I’m happy with the quality of the dent and paint repair on my front passenger door. I felt like the shop went to bat for me with my insurance to make sure my car was returned to me exactly how it was before the accident. They submitted supplemental paperwork to make sure my paint was blended seamlessly into the rear door, like the accident never happened! The text messaging system kept me updated and informed every step of the way! I would definitely recommend Hendrick Collision!