Baker Collision Center

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great repair ad service and Henry is the best!!!

Customer Service - 5.0/5.0 -

Henry is the best service coordinator,

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Henry Bettke is the Absolute Best. Friendly, dedicated and attuned to the needs of the customer. Once l met Henry l knew l was in good hands!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Henry was great to work with throughout the repair process. Baker Collison is highly recommended.

Likely to Recommend - 0.5/5.0 -

Baker is understaffed. After my car sat at Baker for 3 months on the day before I picked it up, Baker claimed I had two nails in a tire. There was no slow air leak before I delivered the car on Jan18. The tires were only 1 year old with less than 5000 miles on them. This cost me nearly $600 for something that occurred while the car was at Baker. This was Baker’s fault. I paid only because we were so anxious to finally get our car back.

Repair Quality - 5.0/5.0 -

The finished product was excellent.

Customer Service - 1.5/5.0 -

After 5 months waiting to get a date to bring the car in, we then waited 3 months for the car to be fixed. The car sat at Baker for 2 months without any work being performed when I could have been using it. This cost me two months of car rental expenses - nearly $4000. During this two months I repeatedly called for an update. Most calls went unanswered and when I did get a response most committed dates were false dates. So quality when finally delivered was excellent but customer service was worst I have ever experienced.

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 4.5/5.0 -

Would be a 10 but it was difficult to get updates and there was 1 thing which wasn’t repaired

Customer Service - 3.5/5.0 -

Was a 10 after Henry took over

Returned Clean

Likely to Recommend - 1.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 1.5/5.0 -

Impossible to reach them. Call goes to another place, that place sends a message and they don’t call back. Car there for 2 months. I had to go there several times. Would be told a time it would be ready and when Ingot there it was not. Need better systems for communication and tracking status of car. Very frustrating.

Returned Clean

Likely to Recommend - 0.5/5.0 -

I will warn people against Baker and was even considering calling a lawyer after seeing my mileage go up over 200 miles with no explanation and the multiple other issues throughout the process.

Repair Quality - 0.5/5.0 -

Horrible service. My car is in worse shape now than when I brought it in if you'd like to know more read my Google review.

Customer Service - 0.5/5.0 -

There was zero communication which was probably the worst part of the whole experience. I had to call and beg for information.

Returned Clean

Likely to Recommend - 1.0/5.0 -

I will never recommend the collision center to anyone. Ever.

Repair Quality - 0.5/5.0 -

The entire process was horrible.

Customer Service - 0.5/5.0 -

I was lied to multiple times by many people in the office and left without my car since Oct 31st and I am still having issues with the work not not being done correctly

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Has my car repaired and the repair was done wrong and took way too long

Customer Service - 0.5/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Outstanding customer service

Customer Service - 5.0/5.0 -

Outstanding customer service

Returned Clean

Likely to Recommend - 0.5/5.0 -

Honestly the word on the street is just how poor the service is….

Repair Quality - 0.5/5.0 -

Felt like I was never told the truth week after week. Feel bad writing this but it was just really poor service

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

This is one of the worst establishments in Charleston I’m in the process of reporting them to bbb. Not only they take 4 months to fix my car whilst saying for a month and a half it’ll be finished tomorrow tomorrow and come the last day supposedly they just find i need a tire the techs are lazy and the service advisors i understand they couldn’t control some of it but definitely lied bout most of the stuff that was going on if someone was to reach out I will proudly give them all the proof and info I got that shows how bad of service I’ve gotten. I’m pretty sure the managers don’t care I called tried to reach the managers and the desk person denied me and wouldn’t give me an extension to a manager. I now have my car back and have 5 dents and scratches on my rear back door it’s crazy I have to bring my car back Monday depending on how things go I’m in the process of talking to a lawyer.

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great Job all around. Can’t say enough about the team at the collision center. Wouldn’t go anywhere else.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Every time.

Repair Quality - 5.0/5.0 -

Rob is awesome. He kept me in the loop as my car was being worked on.

Customer Service - 5.0/5.0 -

Exceptional people working there.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Kevin was over the top on customer service

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0 -

I had to pay out of pocket because documents weren’t provided to the rental company almost $500.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I give you a 10

Customer Service - 3.0/5.0

Returned Clean