Baker Collision Center
Baker Collision Center is a full service auto-body repair and paint facility offering the same outstanding quality and service you've come to expect from Baker Motor Company.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 3:00 pm |
Reviews (291)
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My Experience - 0.0/5.0 -
I never received the vehicle
Likely to Recommend - 3.0/5.0 -
You kept me informed, but I thought it was being repaired, then it was totaled?? Still waiting on check to be returned to USAA!!
Repair Quality - 3.0/5.0 -
The timeline was misrepresented. The accident accorded on May 10. The repair check was sent on May 14. May 17th you said repairs underway. May 22 you said should be completed on June 6. May 28th you said halfway there. May 29th you said on track. June 3rd, you said nearing completion. June 4th inspection was scheduled. June 7th I am now notified it is totaled. July 10th you tell me it is picked up. Still waiting on you to send check back to USAA!
Customer Service - 3.0/5.0 -
The timeline was misrepresented. The accident accorded on May 10. The repair check was sent on May 14. May 17th you said repairs underway. May 22 you said should be completed on June 6. May 28th you said halfway there. May 29th you said on track. June 3rd, you said nearing completion. June 4th inspection was scheduled. June 7th I am now notified it is totaled. July 10th you tell me it is picked up. Still waiting on you to send check back to USAA!
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0 -
The repair seemed to take an inordinate amount of time (3 months and 2 weeks). Also, I had to call every time to get a status. I only received one unsolicited call with status.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Repairs not complete, repairs done poorly. Required car to be brought in three times to get complete.
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0
Customer Service - 3.0/5.0
My Experience - 0.0/5.0 -
The technicians left my front seats dirty with black grease on both...my wireless charging pad that came with the vehicle was stolen from the charging deck, they removed some items from my door panel and left it on the seat. Just disappointing to say the least and unsatisfactory. I called the advisor and left a message about the missing charging pad and he never called me back. I had to order another from the Mercedes dealership. I have photos of the dirty seats :(
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
Did not have appointment
My Experience - 0.0/5.0 -
2 return trips are required. One for the hood emblem (incorrect one was put on the vehicle during repair) and for paint defects. A second return visit will be required when the headliner on order comes in (original one on the car was torn by technician when the windshield was replaced). Baker has been amenable to conducting further repairs, however complete satisfaction implies everything is completed correctly the first time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Rhonda and Joy took excellent care of me and my needs.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The rear bumper is not completely even with the body of the car on the left side.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Shop service was very good, but the parts supply from Porsche was poor
My Experience - 0.0/5.0 -
The work that was done was fine. The customer service and follow up was absolutely horrible. The estimated time it would take was more than a month off and when I called to get updates it was always vague. I was promised that I would be called every other day with an update and I never received calls without having to call first and prompt a call back. When I finally got my car back it was because I called everyday insisting I needed the car by a certain day. Ironically, it was done that day at 5 pm even though I was told each day that week it should be done the next. When someone looks at the car initially and gives an estimate they should look at all the damage and not be “finding more damage” three weeks later. I am convinced that the extra damage was made up because they knew they could up charge the insurance company. I will never bring my car here again or recommend any one to do so. I notified my insurance company and recommended they take baker collision off the list that they recommend to people.
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
It is a mystery why it took over 30 Days to declare the car a total loss! The personnel were very nice. WWK