Baker Collision Center
Baker Collision Center is a full service auto-body repair and paint facility offering the same outstanding quality and service you've come to expect from Baker Motor Company.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 3:00 pm |
Reviews (291)
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- Newest
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I believe that a ride home would have been available if I was white.
Repair Quality - 4.5/5.0 -
There were two scratch marks on the left rear bumper that I did not see until I got home.
Customer Service - 0.5/5.0 -
On the day I was scheduled to bring my car to be repaired, I was told there was no one available to take me home. When I made arrangements to have my car repaired the previous week, I specifically told the Baker employee that I would need a ride home. I had no other choice but to bring my car back the next day. I was really upset because there was a week to make sure that a ride would be available. I called the service manager the next day to complain. The manager told me that the collision department did not supply a ride home, and that only the service department did that. I checked with one of the drivers that I knew, and found out that the manager's story was not true. I believe that being African American had something to do with the attitude I received from both men at Baker. This was not the first time the customer service was substandard. The customer service at Miller Cadillac was of the highest quality befitting a Cadillac owner regardless of the color of their skin. Baker Cadillac has the worst customer Service that I have ever experienced at any car dealership. I also have a Chevrolet truck, and their customer service is better than Baker.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They made the process very easy and had the job done in a short amount of time. They also contacted me as soon as the vehicle was ready. I would highly recommend their services to anyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent job, clean car, and continued feedback and status. Great!
My Experience - 5.0/5.0 -
I appreciate that they inspected the repair and did not release the vehicle until it met their satisfaction.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Rob was great!!
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
James has exceptional customer service he was very understanding and informative
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Bubble in paint on side of hood. Not noticeable unless looking for it, but definitely there.
Customer Service - 2.5/5.0 -
Lack of communication. I always had to initiate communication.