Ball Body Shop
In operation 68 years, 34 years at this location.
With it's expansion in 2010, Ball Body Shop, 2225 Eagle Dr., Middleton, has become one of the largest full retail body shop in the state of Wisconsin. But the company didn't just increase the number of service bays or apply a fresh coat of paint, it also added high tech equipment to turn it into a state-of-the-art facility. Ball Auto Body Repair re-manufactures vehicles back to pre-accident condition. With our special way of superb customer service, we can get you back on the road in no time at all!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Excellent work and they communicated with me throughout the process so I knew what was happening - I hope I don’t need to come back anytime soon but I thought everything was perfect
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent communication and excellent work
Customer Service - 5.0/5.0 -
Excellent communication and excellent work
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 1.0/5.0 -
From the beginning, we were told the repair would take 7-10 days. It took 27 days. I am not upset about the length of time, more the fact that we were misled, especially when we were later told that we should not have been told it would take 7-10 days. I had scheduled travel to leave on the 9th, and this was contingent on the given information that the car should’ve been done at the latest a week prior. Instead, it was difficult to figure out travel arrangements and made that vacation more difficult and costly. Further, we received messages about when it would be done. On the 9th we were told it was in paint (they had said that since the 7th) and still on track to be done on the 10th, so we returned the rental car. We found out the next day that it was not in fact in paint in wouldn’t be done until the next week. We got it back the 14th. It was an inconvenience to not have the rental car because of the repeated miscommunication. Repeatedly telling us untrue information about the process was frustrating and cost us time and money. I do appreciate the text updates, but wish that they were accurate.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Will recommend to anyone since the team was excellent in all areas. Thank you!
Repair Quality - 5.0/5.0 -
My car looks like new again. Great job!
Customer Service - 5.0/5.0 -
The vehicle was repaired much faster than I expected and work was excellent.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent experience
Customer Service - 5.0/5.0 -
Rebecca, very professional
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The repair looks great. The work was completed before the estimated completion date. Was a little surprised that the cost was a lot more than the original estimate because of hidden damages.
Likely to Recommend - 3.0/5.0 -
I generally do not recommend anything to anyone because I did once and the friend was not satisfied with the dealer I had recommended. That was hard on the friendship,
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
The paint looks good
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
Original reception very pleasing with no appointment needed. Very accommodating.
Repair Quality - 3.5/5.0 -
Variance of the original quote which encouraged me to use your "shop" to have my work done, but inaccuracy of the original quote was not appreciated. Communication with decisions misconstrued causing additional costs to me. Eg.: Original quote should have included replacing the film on the fender being serviced and in deciding not to have you service it due to the additional charge, a mis-direction to have the film on the right fender (not being serviced) to be removed. My intentions were to have the left fender being serviced "filmed" at another place. This error in understanding caused a double charge to me to get both films applied. Hopefully the variance in the tinting of the new paint will not look as obvious as it presently looks, but maybe this is what I have to expect when going with the bid from you. Procedures for a possible more even looking blend would have cost me around $2000 more. I used Ball Body Shop many years ago as it was a very reputable shop back then. Rebecca tried to work with me with these issues which at least was appreciated, but unfortunately they did occur with no offer of resolution.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This experience was so easy. They set up the rental at Enterprize. I dropped my car off. They updated as much as I wanted them to about the repairs on my vehicle. And was done before they said they would be fast friendly clean establishment.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Our new car was a mess when we brought it to Ball Body Shop but they made the mess a marvelous experience. From linking us to a rental car agency, twice weekly updates, friendly and helpful staff who answered all our questions, we couldn't be happier. Many thanks.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks Showroom new
Customer Service - 5.0/5.0 -
Loved all the updates and reassurance
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Maybe not perfect, but the best I’ve worked with.
Repair Quality - 5.0/5.0 -
Ball does a great job at everything customer service, repairs… etc.
Customer Service - 4.5/5.0 -
Could have been better communication when delays happened.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Was very pleased with their work. The team was very thorough and pleasant.
Customer Service - 5.0/5.0 -
Very good.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The customer service I received throughout the process was wonderful. Friendly, courteous, and helpful! I'd definitely recommend Ball to friends!!!