Gerber Collision & Glass - Middleton

My Experience - 0.0/5.0 -

Area repaired looks good. The back hatch got several scratches and dents on it. These were not there when we dropped our van off for repair.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Repairs were only to take one week and it actually took three weeks repairs looked great when done. I did need to rent a car but I had to pay for the rental. No loaner cars . I did receive a deduction on my final bill to put toward my rental bill .

Likely to Recommend - 4.0/5.0 -

They did a great job and that’s what matters.

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0 -

Very personable but the job took quite a bit longer then it was estimated, headlight came in wrong 4 times wrong and then they went to Toyota to get the right 1. I know the insurance company wants them to use aftermarket parts but in this case it made the repair longer and costed me 334.00 more dollars for a rental that I wasent expecting. The guys did a great job the final days and hours to get me my truck back to me.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

I was probably ninety eight percent satisfied. There were little things like the wind field was not cleaned , even though it had been out of the vehicle and put back in , and there was tape residue on the tailgate , that should not have been there was not there before the repairs were done. And I believe I was overcharged for the repairs, still.\nChecking into that on my own.

Likely to Recommend - 3.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 3.0/5.0

Likely to Recommend - 4.5/5.0 -

Might depend on which facility but I would speak to others about your service

Repair Quality - 4.5/5.0 -

One longer set back, damaged replacement, waiting for windshield other wise went quite well with good communications on status

Customer Service - 5.0/5.0 -

Very good!!!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

It was wonderful

Customer Service - 5.0/5.0 -

People were great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Anthony and his team were very responsive, and stayed in regular communication with me as hail damage repairs progressed.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Best customer service I have ever received for a car repair.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you so much for my favorite car back and fixed.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Again everyone was kind and ready to make mistakes right, but the lack of information they had available, incorrect information that was relayed, the fact they were going to try and total my car out in the shop after I went to park street location for estimate and they said i should be good to go, and how much they charged insurance, but didn’t double check work, I will not be recommending.

Repair Quality - 4.0/5.0 -

There were some minor details that I had to ask to be fixed. They did fix it or are making it right, just a double check of work would have been nice, but overall car looks brand new.

Customer Service - 2.5/5.0 -

Staff are very kind people, but couldn’t give me information on rough estimate for how long car was going to be in shop. They couldn’t find my estimate through park street, and I had to change my date because the technician was out of town. I also got called and told wrong information about my car needing extended time, but it was actually another customer’s car. They did call back to give me correct information.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Family friendly, reliable & they keep you informed

Customer Service - 5.0/5.0 -

Delightful staff. They kept a sense of humor while being respectful under a lot of pressure

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Excellent

Returned Clean

My Experience - 5.0/5.0 -

My car looks like new! What an amazing job you did! The paint is beautiful! Thank you!

Likely to Recommend - 5.0/5.0 -

Gerber came highly recommended to me and I would definitely recommend them.

Repair Quality - 5.0/5.0 -

My car was badly damaged with hail and they were able to find all the dents and fix them. My car looks new again!

Customer Service - 5.0/5.0 -

Good communication and very friendly people

Returned Clean

Likely to Recommend - 1.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

You had my car for 24 hours before someone even looked at it. For a 30-minute evaluation!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean