Ball Body Shop
In operation 68 years, 34 years at this location.
With it's expansion in 2010, Ball Body Shop, 2225 Eagle Dr., Middleton, has become one of the largest full retail body shop in the state of Wisconsin. But the company didn't just increase the number of service bays or apply a fresh coat of paint, it also added high tech equipment to turn it into a state-of-the-art facility. Ball Auto Body Repair re-manufactures vehicles back to pre-accident condition. With our special way of superb customer service, we can get you back on the road in no time at all!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ball Body shop always does amazing work and is very customer service oriented!!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful work, pleasant experience, knowledgeable and efficient staff
Customer Service - 5.0/5.0 -
Great service!
Likely to Recommend - 2.0/5.0 -
Did not feel cared for and was never asked or given an inspection of the repair with a team member. It was like Here you go. It is not my job to critique anyone's professional work unless I am qualified.
Repair Quality - 2.0/5.0 -
Missed areas that were damaged
Customer Service - 2.5/5.0 -
Meh, felt like an assembly line. Move em in, move em out.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
I should not have to bring a repaid vehicle back to get paint imperfections cleaned up and listen to the help wine about how busy they are as a excuse for poor workmanship I live nearly a hour away. We have used Ball Body in the past but you will not see me in the future. We are very disappointed in your work Kim and Brenda
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Got my car before return date. Thank you.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Some of the edging for the windshield install could have been better installed, I can see the foam edging near my dash.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Each time I’ve worked with this organization, I have experienced very good customer service and equally good work done on my vehicle. If I had any complaints, it is the wait time for the paperwork. My last visit, I waited for at least an hour after my car was done for their billing arm (which I understand to be located ) to generate my paperwork so that I could pay and leave. It must be frustrating to Ball reps to not have control over that and simply have to wait for the paperwork to come through to them so that they could, in turn, allow me to check out.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Customer service was great. However, it was a long wait for the paperwork to be created. I realize it was beyond their control and that the invoice is generated offsite. However, I would hope that there would be a better way. I waited for over an hour in the waiting area when all I wanted to do was pay a bill. Nonetheless, the Body Shop is great to work with and each time I’ve interacted, I’ve had great results.
Returned Clean
My Experience - 5.0/5.0 -
The folks there were nice and easy to talk to. Whatever questions I may have had, they were promptly and politely. Great work and a great big thanks to Scott Ackerman for suggesting that I bring my Yukon there. Thank you Scott
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
it was all good. I'm glad that I listened to Scott
Customer Service - 5.0/5.0 -
thumbs up baby!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wow, what an incredible customer service experience. You even went above and beyond to cover up gaffs by American Family Insurance. Thanks so much!!!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The team at Ball Body shop is GREAT! Emphasis on team. They all work together for.tje customer! It's so refreshing! Thank you Ball Body Shop!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone, and I mean EVERYONE is always willing to help answer questions or resolve issues. They all seem to work very well together! Great teamwork! Nice to see. They are all very gracious, sincere people! It's always a pleasure working with Ball Body Shop.
Customer Service - 5.0/5.0 -
See previous comments.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Hept my truck longer than expected, broke my windshield, and then gave me a substandard replacement
Customer Service - 0.5/5.0 -
The people told me it was my problem I did not have a vehicle when my repairs took longer than expected