Barnett Collision Center

4.9 (206reviews)
100%
3430 Hwy 61,  White Bear Lake,  MN  55110

We are a full service collision repair facility. We work on all makes and modles of vehicals here at the Barnett body shop.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (206)

Likely to Recommend

Repair Quality

No complaints. Thank you for your service

Customer Service

No complaints. Thank you for your service

Returned Clean

Likely to Recommend

Repair Quality

I was happy with the work

Customer Service

Steve did a great job

Returned Clean

Likely to Recommend

Depends on the size of the repair because it takes so long.

Repair Quality

Steve is amazing to work with. He kept me updated on the progress routinely, which was very thoughtful. The only reason it's an 8 instead of 10 is how long it took.

Customer Service

Steve's amazing to work with.

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Likely to Recommend

The shop did not offer a loaner or rental car, they kept my car for an entire week and it cost me $429 dollars for that week, plus my deductible, so it ended up being a very expensive repair!!!!

Repair Quality

Customer Service

Likely to Recommend

The work done was exceptional, with friendly customer service.

Repair Quality

The body work done on my vehicle looks amazing, and the associates were friendly and kind. They even cleaned the inside of my van. Amazing!

Customer Service

The associates seemed attuned to my needs and even remembered from one call to the next a little about me.

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Great communication

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Repair Quality

Steve and Brian great job letting me know how my truck was doing thru the whole process. Very professional and I give them 2 thumbs up the truck looks great and no pulling.

Customer Service

same as first comment.

Returned Clean

Likely to Recommend

Repair Quality

Needed minor fixing which was discovered as I drove it out of the shop.

Customer Service

I was not notified when repairs were complete. Service shop was not notified of service requested to be completed after body shop was complete. As a result I had to call to confirm body work was done on Saturday, body shop was closed luckily service shop found paperwork and confirmed that they did NOT get notified of service to be done. This resulted in my car being in the shop over the weekend unnecessarily. This is the 2nd time this had happened to me. Body shop and service shop need to learn to communicate and hand-off work to each other.

Returned Clean

Likely to Recommend

I have already been recommending Barnet Kia to friends. From Sales process (very good ) to pick up, maintenance scheduling, or repairs, they know how to make things easy for customers. Always address concerns and always have alternatives to accommodate needs. Love it there!

Repair Quality

Repair quality very good. If someone does not know the back bumper was damaged, it's impossible to tell. Car looks like new.

Customer Service

Very satisfied. They took care of all communications with my insurance to make sure the extra cost of repairs was updated with them and covered. They've made this process hassle free which is hugely appreciated

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Repair Quality

Customer Service

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We have referred it.

Repair Quality

It’s great.

Customer Service

We were able to use a rental car, we were kept up to date on the work. When the supervisor was not happy with the work he made sure it was done correctly.

Returned Clean

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

This is my second negative interaction. I quite frankly do not want to ever buy another car there, nor go there. I didn’t receive my license plates- when I asked about it, I was told I should have received a letter as $7 was owed - I stated I did not. Come to find your establishment has an incorrect address for me. Now I have a faded paper plate, that could not be replaced and still no plates after 5 months.

Repair Quality

Scheduling the appointment- I called to make the appt, someone needed to call me back- no call back- I called again, no call back- I finally emailed the manager and received a call back immediately.

Customer Service

When I went to drop the car off, I went to the wrong location (I didn’t know) the person at the shop was rude about it and acted as though I was inconveniencing him.

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Likely to Recommend

Repair Quality

Very good service 😊

Customer Service

Very courteous and kept in touch with me .

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Repair Quality

Finished a day earlier than promised. I'm okay with that.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean