Basil Ford

4.6 (701reviews)

89%

(716) 362-2926

1540 Walden Ave, Cheektowaga, NY 14225

89%

See Photos

1540 Walden Ave
Cheektowaga, NY 14225

Get Directions Website Email

Schedule an appointment at Basil Ford

Book Appointment

About Basil Ford

See Photos

1540 Walden Ave
Cheektowaga, NY 14225

Get Directions Website Email

Schedule an appointment at Basil Ford

Book Appointment

In operation 40 years, 38 years at this location.

A newly updated facility with multiple techs and multiple paint bays. We are also I CAR certified gold and aluminum repair certified. We work on all original equipment manufacturers and all insurance companies.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	8:00 am - 12:00 pm

* Holiday hours may differ.

I-Car

Call

Website

Reviews (701)

Sort By:
Newest
Rating

693 Customers Rated

5 Stars

76.2% Complete

(534)
4 Stars

10.7% Complete

(75)
3 Stars

4.4% Complete

(31)
2 Stars

3.3% Complete

(23)
1 Star

0.9% Complete

(6)
< 1 Star

3.4% Complete

(24)

Customers say

Overall Customer Satisfaction

Customers consistently praise Basil Ford's collision repair services, highlighting exceptional customer service, professional staff, and high-quality workmanship. Many reviews emphasize excellent communication throughout the repair process, with staff providing regular updates and being responsive to customer needs. The timeliness of repairs is frequently commended, with numerous customers noting their vehicles were completed ahead of schedule. Quality of work receives strong positive feedback, with customers describing repairs that make vehicles look brand new or better than before. The cleanliness and detailing of returned vehicles is also appreciated. While some customers experienced minor issues requiring return visits, the shop's willingness to quickly address and resolve these concerns demonstrates their commitment to customer satisfaction.

Select to learn more

Service Quality
Timeliness
Communication

"The service was outstanding and of the highest quality."

"Absolutely perfect. The communication, assistance will all issues, attention to details, everything. All exemplary."

"They were amazing- my car looks like new, customer service was amazing- excellent communication and accommodating given that we are not in ny and ..." Read more

"I'M SO VERY, VERY PLEASED WITH BASIL FORD WHOLE TEAM OF SERVICES!"

"Excellent service. Car was finished earlier than the timeframe I was given. Great communication and help throughout the entire ..." Read more

"We were coming through at 2 in a Thursday and it was ready- just incredible!"

"Work looks great!! The work was done sooner then expected. Thanks for a job well done!!"

"Ready before promised"

"Was a day early which was great."

"It was done before the date that they gave me"

"Amazing communication- frequent and easy"

"... finished earlier than the timeframe I was given. Great communication and help throughout the entire process. Great experience during a difficult time." Read more

"Service was quick & the staff kept me informed through the whole process"

"Everyone at Basil. ford was pleasant and helpful. I received a call letting me know how the work on my car was progressing. Super nuce and helpful."

"No one told me what was going on the whole week they had my car"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"The service was outstanding and of the highest quality."

"Absolutely perfect. The communication, assistance will all issues, attention to details, everything. All exemplary."

"They were amazing- my car looks like new, customer service was amazing- excellent communication and accommodating given that we are not in ny and ..." Read more

"I'M SO VERY, VERY PLEASED WITH BASIL FORD WHOLE TEAM OF SERVICES!"

"Excellent service. Car was finished earlier than the timeframe I was given. Great communication and help throughout the entire ..." Read more

"We were coming through at 2 in a Thursday and it was ready- just incredible!"

"Work looks great!! The work was done sooner then expected. Thanks for a job well done!!"

"Ready before promised"

"Was a day early which was great."

"It was done before the date that they gave me"

"Amazing communication- frequent and easy"

"... finished earlier than the timeframe I was given. Great communication and help throughout the entire process. Great experience during a difficult time." Read more

"Service was quick & the staff kept me informed through the whole process"

"Everyone at Basil. ford was pleasant and helpful. I received a call letting me know how the work on my car was progressing. Super nuce and helpful."

"No one told me what was going on the whole week they had my car"

Teresa (Hyundai owner) reviewed 7/31/26

Latonia (Hyundai owner) reviewed 7/30/26

Tiffany (Nissan owner) reviewed 7/29/26

They scratched my car up next to where they replaced the trunk. Those scratches were not there after the accident before it was taken to the shop. The trunk they replaced sticks sometimes too.

Devan (Honda owner) reviewed 7/28/26

The repairs met my expectations and were completed in a timely manner. Brian in the colllision department was awesome to work with. He's extremely patient and very helpful. Thank you all

Susan (GMC owner) reviewed 7/27/26

Great timely sevice

Kept me current on the progress of my repairs

Harry (Ford owner) reviewed 7/27/26

Juan (Chevrolet owner) reviewed 7/23/26

Very timely manner

Good evening the work that was done is very good can't even see if it was ever damaged very good job

Mavis (GMC owner) reviewed 7/20/26

The car looks like new!

Barbara (Ford owner) reviewed 7/20/26

I am very happy with the repairs that was done to my car!

Carol (Toyota owner) reviewed 7/13/26

Speedy work nd good service

Excellent service and a speedy return on my vehicle

Very kind and polite

Elizabeth (Honda owner) reviewed 7/13/26

Carolyn (Buick owner) reviewed 7/6/26

They kept me informed on what going on with my vehicle

New what was going on with my car

Christopher (Nissan owner) reviewed 7/6/26

Did a wonderful job, paint job look perfect !

Russell (Nissan owner) reviewed 7/6/26

Repair came out fine.finshed it very quick.dillon was great to deal with.

Everyone i dealt with was very personable. Cgood communication.

Brenda (Kia owner) reviewed 7/2/26

Work looks great!! The work was done sooner then expected. Thanks for a job well done!!

Very professional

Andrea (Chrysler owner) reviewed 7/2/26

John (Toyota owner) reviewed 6/30/26

Lennell Rashuan (Ford owner) reviewed 6/29/26

Michelle (Ford owner) reviewed 6/29/26

Janis (Ford owner) reviewed 6/22/26

Appreciate the service was excellent. Will recommend anybody that needs collision repair to Basil Ford. Thank you.

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view more shops in: Cheektowaga | 14225

Differences in repair estimates are common. Be sure to compare the differences between the two. If you're not sure why one estimate is different from another be sure to ask.

Basil Ford

Schedule an appointment at Basil Ford

About Basil Ford

Schedule an appointment at Basil Ford

Reviews (701)

693 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0 -

Customer Service - 2.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 4.5/5.0 -

Kept me Informed?