Basil Ford of Niagara Falls Collision Center
BASIL FORD OF NIAGARA FALLS - NEW/USED VEHICLE SALES - SERVICE - COLLISION Here at Basil Ford of Niagara Falls, our commitment to exceptional customer service ensures a remarkable dealership experience -- whether you're looking to buy a new Ford truck or simply get an oil change. As part of Basil Family Dealerships, we offer a comprehensive selection of new and used Ford vehicles, all at competitive prices. Keep your Ford running smoothly with certified Ford service in Western NY. Our experienced, factory-trained technicians use state-of-the-art equipment and OEM Ford parts to maintain your vehicle's performance and reliability. From routine maintenance like Explorer oil changes and Ranger tire rotations to more complex engine repairs, we've got you covered. Take advantage of our free Ford Pickup & Delivery™ service within 20 miles or our convenient mobile service van for convenient car maintenance brought directly to you.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 9:00 am - 5:00 pm |
| Tue | 9:00 am - 5:00 pm |
| Wed | 9:00 am - 5:00 pm |
| Thu | 9:00 am - 5:00 pm |
| Fri | 9:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
So far so good. Still making squealing.noise when in reverse, coming from the front
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Everyone was so helpful and I was kept informed of progress through the entire process. The work was even completed earlier than expected. Everything was taken care of and it made the entire experience very helpful. Thank you all.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks great - you’d never know a deer ran into me!
Customer Service - 5.0/5.0 -
Excellent customer service-personable and friendly.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Very good looking
Customer Service - 4.0/5.0 -
Very well
My Experience - 5.0/5.0 -
I was informed daily on the progress of my car. Great service and excellent customer service!:) I would highly recommend the Basil collision shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication every step of the way with my repairs.
Customer Service - 5.0/5.0 -
Excellent customer service skill - personable.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This is a very nice person and humble so that one is also a great work and I really appreciate
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Repairs looks great and they finished the job ahead of schedule!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great and done ahead of schedule!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very pleased with the results of my car..they did not take long and kept me up to date on the progress of my cat
Customer Service - 5.0/5.0 -
Very nice people
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You’s did an awesome job on my truck I’m totally satisfied with the outcome!!
Customer Service - 5.0/5.0 -
She was very polite courteous and did my estimate quickly like she said it would be done
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Upon retrieving my vehicle I found numerous issues with the workman ship. I also found several instances where used parts were utilized instead of new parts
Customer Service - 1.0/5.0 -
I was not notified when the truck was finished, I was pressured to pay immediately before seeing my truck and asked to come retrieve my truck when the shop was closed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very helpful and efficient