Auto Collision & Glass - Niagara Falls

4.9 (2,341reviews)

98%

(716) 297-2104

2200 Military Rd., Niagara Falls, NY 14304

98%

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2200 Military Rd.
Niagara Falls, NY 14304

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About Auto Collision & Glass - Niagara Falls

See Photos

2200 Military Rd.
Niagara Falls, NY 14304

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 15 years.

Our company goal is to exceed the customers’ needs and expectations in providing the highest qualtiy automotive collision & glass repairs and services. Our beliefs are to conduct ourselves with the highest standards of professional ethics, honesty and integrity with our customers and employees.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	7:30 am - 5:30 pm
Wed	8:00 am - 5:00 pm
Thu	7:30 am - 5:30 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Acura

Chrysler

Dodge

Fiat

Honda

Hyundai

I-Car

Jeep

Nissan

Ram

Tesla

Call

Website

Reviews (2,341)

Sort By:
Newest
Rating

1,963 Customers Rated

5 Stars

74.8% Complete

(1752)
4 Stars

5.1% Complete

(119)
3 Stars

1.1% Complete

(25)
2 Stars

0.9% Complete

(21)
1 Star

0.5% Complete

(11)
< 1 Star

1.5% Complete

(35)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for proactive communication through text updates and phone calls, keeping customers informed throughout the repair process. Timeliness is a recurring highlight, with numerous customers noting repairs were completed ahead of schedule. The complimentary interior and exterior detailing is frequently mentioned as a delightful bonus. A small number of customers noted areas for improvement, including occasional delays beyond initial estimates, instances where they had to initiate contact for updates, and isolated concerns about unrelated mechanical issues and completion date accuracy.

Select to learn more

Service Quality
Timeliness
Communication

"... Auto Collison and Glass performed on my vehicle. The repairs are flawless, its easy to see the high level of care and attention to detail that was performed. I have ..." Read more

"The work your company performed on my car was absolutely excellent. If I need collision work on my car again, I will ..." Read more

"Fabulous collision work and seamless customer service. Best experience in my deerslaying driving career. ..." Read more

"Excellent service, was done in a very timely manner, communication was great and let me know how things ..." Read more

"... questions. They kept me informed the entire time and finished the job a week ahead of the scheduled completion date. We are very pleased with the work they did, and ..." Read more

"Was completed and done quicker than beyond expectation."

"... repair process, and the repair work was perfect. They also finished even sooner than expected. Thank you for taking such good care of my car and ..." Read more

"... questions. They kept me informed the entire time and finished the job a week ahead of the scheduled completion date. We are very pleased with the work they did, and ..." Read more

"Faster delivery than expected. Quality was great."

"Repair makes Explorer look brand new and the job came in a week early. Crew at Auto Collision & Glass wrote the book on ..." Read more

"I loved the text but they also followed up with a phone call which was great. I also appreciated their communication ..." Read more

"Excellent service, was done in a very timely manner, communication was great and let me know how things are going. Staff was amazing and very helpful. Will be highly ..." Read more

"... look brand new and the job came in a week early. Crew at Auto Collision & Glass wrote the book on customer service. Excellent experience!" Read more

"Great service. Kept me updated throughout the process. Very happy with the results."

"Great Job on the car, communication was excellent! Ive recommended you to all my friends and co workers!"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... Auto Collison and Glass performed on my vehicle. The repairs are flawless, its easy to see the high level of care and attention to detail that was performed. I have ..." Read more

"The work your company performed on my car was absolutely excellent. If I need collision work on my car again, I will ..." Read more

"Fabulous collision work and seamless customer service. Best experience in my deerslaying driving career. ..." Read more

"Excellent service, was done in a very timely manner, communication was great and let me know how things ..." Read more

"... questions. They kept me informed the entire time and finished the job a week ahead of the scheduled completion date. We are very pleased with the work they did, and ..." Read more

"Was completed and done quicker than beyond expectation."

"... repair process, and the repair work was perfect. They also finished even sooner than expected. Thank you for taking such good care of my car and ..." Read more

"... questions. They kept me informed the entire time and finished the job a week ahead of the scheduled completion date. We are very pleased with the work they did, and ..." Read more

"Faster delivery than expected. Quality was great."

"Repair makes Explorer look brand new and the job came in a week early. Crew at Auto Collision & Glass wrote the book on ..." Read more

"I loved the text but they also followed up with a phone call which was great. I also appreciated their communication ..." Read more

"Excellent service, was done in a very timely manner, communication was great and let me know how things are going. Staff was amazing and very helpful. Will be highly ..." Read more

"... look brand new and the job came in a week early. Crew at Auto Collision & Glass wrote the book on customer service. Excellent experience!" Read more

"Great service. Kept me updated throughout the process. Very happy with the results."

"Great Job on the car, communication was excellent! Ive recommended you to all my friends and co workers!"

Michael (Toyota owner) reviewed 8/28/26

Good service and work done. Would have liked more text messages for updates.

Wanted more texts or calls for updates only complaint

Calvin (Toyota owner) reviewed 8/27/26

Great communication throughout the process. Friendly, clear, direct, respectful. Couldn’t have asked for better. Final product was better than new. Especially appreciated the detail job!

Anthony (Kia owner) reviewed 8/27/26

Debra (Alfa Romeo owner) reviewed 8/27/26

Great service and great people !!

Chris (GMC owner) reviewed 8/27/26

Wouldn’t go anywhere else

Great job. Customer service and communication were excellent

Duryll (Cadillac owner) reviewed 8/25/26

Cesar (Chevrolet owner) reviewed 8/24/26

Angela Marie (Chevrolet owner) reviewed 8/24/26

Elizabeth (Subaru owner) reviewed 8/15/26

Horst (Toyota owner) reviewed 8/10/26

Did a good job

Very happy. The car looks good

Very happy with the associates checking in with the progress of the vehicle

Cheryl (Subaru owner) reviewed 8/10/26

Great job

Excellet

Ronald (GMC owner) reviewed 8/7/26

The business continued to keep me updated on the process of the repairs being done and actually completed the job before they were supposed to.

George (Toyota owner) reviewed 8/7/26

They kept me up to date on when my car would be done. Did a great job fixing the repairs. They went above and beyond by detailing my car. I’m very happy with how everything turned out. They even got my car done sooner than expected

Joseph (Chevrolet owner) reviewed 8/5/26

They provided me with updates and great service!

Excellent

Suzanne M (Chevrolet owner) reviewed 7/31/26

They did a nice job

Dennis (Toyota owner) reviewed 7/30/26

Need more honest answers on cars completion dates.

James (Ford owner) reviewed 7/30/26

Edward (Dodge owner) reviewed 7/23/26

Great job…

Kathleen (RAM owner) reviewed 7/20/26

Service was excellent AJ was awesome from start to finish.

AJ and the team at auto collision and glass were awesome

Patrick (Chevrolet owner) reviewed 7/16/26

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It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

Auto Collision & Glass - Niagara Falls

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Auto Collision & Glass - Niagara Falls

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (2,341)

1,963 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?