Auto Collision & Glass - Lockport

4.8 (2,911reviews)
97%
5967 Robinson Rd,  Lockport,  NY  14094
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Shop AssistantSparkles

In operation 23 years, 10 years at this location.

We are second generation owner/operated automotive repairers that wish to continue to provide the same fine service and reputation that our father built, treating every repair as if it was one of our own. We provide a warranty on all repairs and refinishing for as long as you own the vehicle.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 7:30 am - 5:30 pm
Wed 8:00 am - 5:00 pm
Thu 7:30 am - 5:30 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Nissan
Ram
Tesla
Call
Email

Reviews (2,911)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for proactive communication, including frequent text and phone updates throughout the repair process. Timeliness is a strong point, with numerous customers reporting their vehicles were completed ahead of schedule. Staff are widely described as friendly, professional, and accommodating, often going above and beyond expectations. A few customers noted minor concerns such as delays waiting on parts, occasional communication gaps, or small quality touch-ups needed after pickup, as mentioned directly in their feedback. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... picked up my vehicle, I was blown away. Not only were the repairs done perfectly, but they went the extra mile with detailing and small touches that truly exceeded ..." Read more
"Scratches on newly painted bumper, panel gaps on both sides of fender, headlights army clipped in, panel gaps by headlight, its been 2 hours and ..." Read more
"... done as usual. Reliable service in a timely manner. Body work and paint was perfect. Car was completely detailed and looking brand new. Very happy with the experience!" Read more
"There's an seam edge that feels rough when finger is running along and it's going to rust first. the tail light has ..." Read more
"Very quick turn around in very excellent repair job, they didnt cut any corners and make sure everything was right. They kept me well informed through the whole process. ..." Read more
"... total repair was very well done with quality work. All work was completed before the estimated time." Read more
"They did a great job. I just wish it had been done sooner."
"Exesalent work every thing was fixed way ahead of estimated completion date"
"... regularly informed of the progress of my car and they completed it an entire week early. My car looks amazing." Read more
"My car was not ready when promised they had to order a part and my bumper was not fixed so now I have to bring ..." Read more
"Very clear communication and fast response to my needs of getting the car fixed"
"I received responsive and courteous service. I received updates and my work is done ahead of time. Its rare to find such good customer service."
"I had to call them. Only time they called me is when my vehicle was ready and they wanted paid"
"Great communication I like the text aspect of it"
"Unfortunately they had my cell phone number incorrect. So when they tried to contact me with updates they couldn't reach me."

My Experience

My Experience

Staff was friendly, very professional and went out of their way to make sure that I was satisfied. Also my car was finished earlier than expected!

Likely to Recommend

Repair Quality

Everyone was friendly and professional. Went out of their way to make sure that I was satisfied.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication and knowledgeable staff.

Likely to Recommend

Repair Quality

The staff was knowledgeable and courteous.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very friendly and patient staff. Text updates kept me constantly updated. Very pleased with the service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I’d like to thank all of you for my positive experience with you guys! A special thanks to Crystal for all of her help and time she spent explaining everything while being so kind the whole time. A special thanks to Jim and all of his help as well!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Wonderful service! From start to finish I was kept updated on the progress of my repairs and my car was even ready a couple of days early. Five stars. I won’t hesitate to recommend Auto Collision and Glass to my friends and family.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks for all of help and Thanks for all of your help and for getting it done sooner than you thought it would be T

My Experience

Exesalent work every thing was fixed way ahead of estimated completion date

Likely to Recommend

Repair Quality

Had my vehicle longer than i expected. On drop off (on a monday) i was told it would be by friday. Claiming they had to order parts. Knowing it was coming in and whatbit was coming for, i feel like the main parts should have already been there. As there was a months notice.

Customer Service

See previous comment

Kept me Informed?

No

Ready on Time?

No

My Experience

Everything went smooth and timely,crystal kept me updated on my car on a regular basis and did a fantastic job with all communications.

My Experience

Likely to Recommend

Repair Quality

Staff was great and I received a text everyday on the status of what was going on with my vehicle.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Wonderful work, extremely friendly, and had my car back almost a week before expected. 10/10 would recommend

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The texting and phone communications reminded me of how it used to be when I started work 47 years ago (and how I always communicated throughout my life in contracting and engineering). Your overall grade from me is an A++.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Scratches on newly painted bumper, panel gaps on both sides of fender, headlights army clipped in, panel gaps by headlight, it’s been 2 hours and the diffuser is already hanging halfway off, panel gaps on diffuser, orange peel on paint, and clearcoat drip on my hood. And a new dent in my side wall on interior of car.

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