Auto Collision & Glass - Lockport

4.9 (2,936reviews)
97%
5967 Robinson Rd,  Lockport,  NY  14094
Bot
Shop AssistantSparkles

In operation 23 years, 10 years at this location.

We are second generation owner/operated automotive repairers that wish to continue to provide the same fine service and reputation that our father built, treating every repair as if it was one of our own. We provide a warranty on all repairs and refinishing for as long as you own the vehicle.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 7:30 am - 5:30 pm
Wed 8:00 am - 5:00 pm
Thu 7:30 am - 5:30 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Nissan
Ram
Tesla

Reviews (2,936)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional repair quality, with many noting their vehicles looked brand new upon return, often including complimentary detailing inside and out. Communication stands out as a major strength, with frequent text and phone updates keeping customers informed throughout the repair process. Timeliness is another highlight, as numerous customers reported their vehicles were completed ahead of schedule. Staff friendliness, professionalism, and willingness to go above and beyond were repeatedly commended. A few customers noted areas for improvement, including occasional delays in parts availability, inconsistent proactive communication, and isolated quality concerns such as missed dents or body dust left in vehicles.
Select to learn more
"... picked up my vehicle, I was blown away. Not only were the repairs done perfectly, but they went the extra mile with detailing and small touches that truly exceeded ..." Read more
"Scratches on newly painted bumper, panel gaps on both sides of fender, headlights army clipped in, panel gaps by headlight, its been 2 hours and ..." Read more
"... done as usual. Reliable service in a timely manner. Body work and paint was perfect. Car was completely detailed and looking brand new. Very happy with the experience!" Read more
"... regularly informed of the progress of my car and they completed it an entire week early. My car looks amazing." Read more
"3 days late. They did a great job. I just wish it had been done sooner."
"They did a fantastic job fixing my truck. They had it back to me 5 days earlier than originally quoted. They we recommend to me and I am please with their ..." Read more
"... their way to make sure that I was satisfied. Also my car was finished earlier than expected!" Read more
"... came up with or pick up times so on so forth I was never left in the dark. They were always communicating at a very high level." Read more
"The texting and phone communications reminded me of how it used to be when I started work 47 years ago and how I always ..." Read more
"Very clear communication and fast response to my needs of getting the car fixed"
"I had to call them. Only time they called me is when my vehicle was ready and they wanted paid"
"I received responsive and courteous service. I received updates and my work is done ahead of time. Its rare to find such good customer service."

My Experience

Awesome experience over all!

My Experience

Great Experience!

Likely to Recommend

Repair Quality

My car was done quickly and it looks great!

Customer Service

Very informative

Likely to Recommend

Repair Quality

Looks good

Customer Service

Professional

Likely to Recommend

Repair Quality

Truck came back clean and good as new

Customer Service

Excellent customer service

My Experience

Friendly and efficient people from start to finish. So happy I got my car back before the appointed time. I would recommend highly.

Likely to Recommend

Repair Quality

Great service, thanks!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great work, great communication

Customer Service

My Experience

Thought it was Great only having to deal with one company for repairs and rent a car.. Everyone was very nice....Thanks I would refer you to all my family and friends..Tammy

Likely to Recommend

Repair Quality

Great service all around..Very nice people. And little work for me..will recommend ...and 10 out of 10..

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

I do not currently have a good recommendation.

Repair Quality

I have some issues that have been escalated to upper management. I do not feel that it was handled well at the local store level.

Customer Service

My initial interaction with the front end crew of well received. I do not feel that the Store Manager handled my complaints well. It felt blown off and unreasonable.

Returned Clean

My Experience

Everyone was very nice and helpful and made the process very easy! They did an excellent job repairing my car and kept me updated on the repairs, etc

Likely to Recommend

Will definitely recommend this place they were great to work with

Repair Quality

Everyone was awesome and helpful- they kept me updated on the progress of my repairs and got it done earlier than expected

Customer Service

Again everyone was helpful and friendly!

Likely to Recommend

Repair Quality

Customer Service

My Experience

The front of my Toyota looks great. People commented what a great job yous have done.

Likely to Recommend

Repair Quality

Customer Service

My Experience

From start to finish i was notified of the progress of repairs and time of completion. Very important.

Likely to Recommend

Repair Quality

Great attention to customer cares and satisfaction

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Amazing communication with us throughout the whole process! Very professional in every aspect of the business!

My Experience

Truly professional staff. They kept us up to date with repairs during the entire process!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Great job!

Repair Quality

They did a great job, and I was so thankful that they detailed the inside of my car. Im disabled and it's hard to vacuum the inside of my car. It looked wonderful!

Customer Service