Auto Collision & Glass - Amherst

4.8 (3,981reviews)
97%
3766 Sheridan Dr,  Amherst,  NY  14226
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Shop AssistantSparkles

In operation 14 years.

We work with all our customers on an individual basis, whatever your needs; towing, collision, glass, insurance claims, repairs, mechanical, rustproofing, rental car or a photo inspection. Our friendly and knowledgeable staff take time with each customer accommodating their individual needs.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 7:30 am - 5:30 pm
Wed 8:00 am - 5:00 pm
Thu 7:30 am - 5:30 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
GM
GM Electric Vehicles
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
Subaru
Tesla

Reviews (3,981)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional service quality, with many noting repairs that make vehicles look brand new and exceed expectations. Communication stands out as a major strength, with customers appreciating daily text updates and proactive progress reports throughout the repair process. The staff receives high marks for professionalism, friendliness, and going above and beyond expectations. Timeliness is another key positive, with many repairs completed ahead of schedule. Additional touches like vehicle detailing and thorough cleaning are frequently mentioned as pleasant surprises. While most feedback is overwhelmingly positive, a few customers noted minor issues with part alignment, cleanliness upon return, or communication about additional work.
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"... shop. Kept me updated and finished on targeted date. No surprises just excellent work and complete professionalism. Would highly recommend" Read more
"Went above and beyond my expectations."
"... it was ready 4 days earlier than expected, and the damage was 100% fixed. Then when I sat in my jeep I noticed they cleaned and detailed the inside. Its hard to ..." Read more
"At an excellent experience from the detail and quality of their work to the quoting process, drop off process and pick ..." Read more
"Could not be happier, another perfect job. Thank you!!"
"... would be fine. I was notified of progress Dailey and the work was done 5 Days ahead of time!! Excellent work and ahead of schedule." Read more
"... was blown away when I picked up my car. First off it was ready 4 days earlier than expected, and the damage was 100% fixed. Then when I sat in ..." Read more
"... transaction with a collision shop. Kept me updated and finished on targeted date. No surprises just excellent work and complete professionalism. ..." Read more
"Received 10 days earlier than expected"
"... 3x….. every time, Excellent work & price $ Reliable & complete service in a Most Timely Manner !" Read more
"The the text messages they use keep you up to the up-to-date throughout the entire process. Ive never seen such ..." Read more
"The text messages I received almost daily were a great reassurance that my car was a priority!"
"I received a progress report via text every day."
"... you with a great deal of respect, kindness and also kept me up to date with their text messaging app with daily updates. I would highly recommend Collision Auto ..." Read more
"Great service overall The way you kept us informed of the progress and how fast it was 5 stars"

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My Experience

I am really satisfied! Auto collision and glass did an amazing job for a great price! Dustin was also nice, responsive, and helpful

Likely to Recommend

I already have recommended this auto collision and glass, and will continue to do so

Repair Quality

I had to have my rear driver side door completely replaced and the quality of work was excellent. The paint matched perfectly and everything looks brand new and perfect.

Customer Service

Customer service was very easy to communicate with, and all of my questions were answered quickly and correctly.

Returned Clean

My Experience

It was a very easy process and they handled the insurance company as well. The car was ready ahead of the projected time.

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Very satisfied.

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My Experience

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My Auto was cleaned inside and out looked fantastic thank you

Repair Quality

Good 😊 servixe

Customer Service

Very good people who work there

Returned Clean

My Experience

Dustin was so patient & professional. He answered all my questions and reassured me through the process. The added text message updates wete a nice touch too. The car looks like new so the technicians did an amazing job as well. Plus my car was detailed inside & out!! I never expected that, very impressed 👏

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Repair Quality

My car looks amazing! Dustin was so helpful and patient with my questions. My car was detailed inside & out! What a surprise that was! The repair work was perfect, my car looks like new so obviously the technicians know their stuff!! Couldn't be happier!

Customer Service

My Experience

super quick and cleaned my car 10/10 :)

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Returned Clean

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They literally

Repair Quality

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My Experience

All repairs appear to be completed satisfactorily. Also appreciate the reasonable amount of time to complete this work.

Likely to Recommend

No concerns at this time.

Repair Quality

As I previously stated, the repair appears to have been done in a satisfactorily manner. Also, I was impressed by the efficiency and quality of the work.

Customer Service

Everyone was kind and respectful.

My Experience

Likely to Recommend

Repair Quality

They are very professional and I am totally satisfied with the work they did. I would highly recommend them and also NYCM ins. Marc

Customer Service

The car was repaired perfectly and they let me know everyday the progress toward completion. It was 5 Star service.

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Returned Clean

My Experience

The repair was done in a timely fashion, and works correctly with the lowering/ raising of the mirror upon backing the car.. Color match was perfect. I hope I don’t need your services soon, but if I do I will be back.

Likely to Recommend

If there was a10 + I would check that

Repair Quality

Good job, helpful workers, quick obtaining required parts

Customer Service

Returned Clean

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The glass repairing process was relatively fast; However the time in which I had to wait for parts to be delivered left me with a car that had no window for about 2 weeks which opened me up to unnecessary risk, on top of that the agreed upon installation date for parts that I ordered was postponed for a day after waiting those 2 weeks. If a business agrees on a set date to repair something and it was paid for it’s their obligation to meet that agreement with the customer. Paul was an amazing help but the process needs to be more refined.

Returned Clean

My Experience

I brought my car in for repair and possible replacement of the driver’s side mirror. Paul carefully reviewed the damage, explained what needed to be done, and ordered only the necessary part. Within two days, the part arrived and the mirror was repaired at a very reasonable cost. I am completely satisfied with my experience at Auto Collision and Glass. They were professional, courteous, honest, and efficient. I highly recommend this company.

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Returned Clean