Auto Collision & Glass - North Tonawanda

5.0 (1,836reviews)

99%

(716) 691-9700

707 Erie Avenue, North Tonawanda, NY 14120

99%

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707 Erie Avenue
North Tonawanda, NY 14120

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About Auto Collision & Glass - North Tonawanda

See Photos

707 Erie Avenue
North Tonawanda, NY 14120

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 20 years.

Auto Collision & Glass, locally owned and operated collision repair shops servicing WNY. Our collision centers are equipped to handle any auto body repair from minor dings to extensive damage, glass repair installation, mechanical, towing, rustproofing, and insurance claim assistance available.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental

Payment Types

Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	7:30 am - 5:30 pm
Wed	8:00 am - 5:00 pm
Thu	7:30 am - 5:30 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (1,836)

Sort By:
Newest
Rating

1,585 Customers Rated

5 Stars

79.4% Complete

(1457)
4 Stars

4.2% Complete

(78)
3 Stars

0.9% Complete

(17)
2 Stars

0.6% Complete

(11)
1 Star

0.3% Complete

(5)
< 1 Star

0.9% Complete

(17)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, leaving vehicles looking brand new. Communication was a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness was another highlight, as many vehicles were completed ahead of schedule, often days or even weeks early. Customers valued the professionalism, friendliness, and knowledgeability of the staff. A few customers noted isolated issues such as parts being ordered incorrectly causing delays, and one reported a serious concern about vehicle handling during tow. Overall, the vast majority of feedback reflects a highly positive experience with strong recommendations to friends and family.

Select to learn more

Service Quality
Timeliness
Communication

"Car looks as good as I got it, couldn't tell there was a repair made!"

"Fantastic team, from the front desk to the body shop and the detail team at the end. Great customer service, communication, ..." Read more

"... hood came in and got the repairs done that same day. Im extremely impressed in the quality of the work and the time it took for everything to be competed. Excellent customer ..." Read more

"They really did a great job. Looks & drives like it did the day I left the dealership."

"Repair looks great, no sign it was ever damaged in the first place."

"My vehicle was completed a day earlier than expected."

"My car was ready weeks before expected"

"Received truck 7 days earlier then stated"

"The job was completed before the projected time, with quality work!"

"... couldnt be happier other than not hitting the deer !! Ahead of schedule repair time which is always a plus." Read more

"... from drop off to pick up everything went smoothly. Communication was great from start to finish." Read more

"... spoke to explained in detail what was happening and continued to update me on the progress over texted messages or when necessary, with more detail, a phone call. ..." Read more

"I appreciate the constant updates through text about how far along my car is to being finished, I appreciate the quick answers ..." Read more

"Courteous, professional and friendly employees. I received status updates. My car looked brand new again. I would highly recommend Auto Collision & Glass as ..." Read more

"... was upbeat, friendly, knowledgeable, & engaging. They kept me updated routinely on the progress they were making, & even completed the job a day ahead of schedule. ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Car looks as good as I got it, couldn't tell there was a repair made!"

"Fantastic team, from the front desk to the body shop and the detail team at the end. Great customer service, communication, ..." Read more

"... hood came in and got the repairs done that same day. Im extremely impressed in the quality of the work and the time it took for everything to be competed. Excellent customer ..." Read more

"They really did a great job. Looks & drives like it did the day I left the dealership."

"Repair looks great, no sign it was ever damaged in the first place."

"My vehicle was completed a day earlier than expected."

"My car was ready weeks before expected"

"Received truck 7 days earlier then stated"

"The job was completed before the projected time, with quality work!"

"... couldnt be happier other than not hitting the deer !! Ahead of schedule repair time which is always a plus." Read more

"... from drop off to pick up everything went smoothly. Communication was great from start to finish." Read more

"... spoke to explained in detail what was happening and continued to update me on the progress over texted messages or when necessary, with more detail, a phone call. ..." Read more

"I appreciate the constant updates through text about how far along my car is to being finished, I appreciate the quick answers ..." Read more

"Courteous, professional and friendly employees. I received status updates. My car looked brand new again. I would highly recommend Auto Collision & Glass as ..." Read more

"... was upbeat, friendly, knowledgeable, & engaging. They kept me updated routinely on the progress they were making, & even completed the job a day ahead of schedule. ..." Read more

Roxanne (Nissan owner) reviewed 8/26/26

Once again , Nate and his team coordinated a flawless service experience for me! I am an Auto Collision and Glass customer for life. 😊

Richard (Toyota owner) reviewed 8/24/26

Very professional...service was outstanding...would definitely recommend to others...

Very professional answered all my concerns...work was done absolutely perfect..thank you... will recommend to everyone....

Tu (Subaru owner) reviewed 8/21/26

Very professional and efficient from the day I dropped off my car until I picked up. Progress was communicated thoroughly and repair was done on time.

Stephanie (Ford owner) reviewed 8/17/26

Everything from start to finish was smooth and easy. Vehicle was done the day they said it would be and the work done was excellent. Would highly recommend.

Everybody I spoke with was professional and explained things thoroughly.

Pamela (RAM owner) reviewed 8/17/26

Very nice guy. His name is Nate

Melissa A (Chevrolet owner) reviewed 8/14/26

Angela (Dodge owner) reviewed 8/13/26

Shirley (Scion owner) reviewed 8/13/26

The car looks great and it was done before antisapated. And the price didn’t go up. Nice job! Thank you.

Alice (Toyota owner) reviewed 8/10/26

The service was great. Everyone was nice and I was updated daily about my car repairs. A job well done.

Great service

Cassandra (Volkswagen owner) reviewed 8/6/26

The friendly gentlemen did a fabulous job. I really liked I was able to drop off the rental car right there at the shop. They also completed the job ahead of the estimated completion date.

The car looked brand new when we picked it up.

They made the whole process easy and smooth.

Rosemary (Chevrolet owner) reviewed 8/6/26

I want to thank Nate for his caring and great customer service which is so hard to find. Also thanks to the staff as well. Keep up the good work.

Diana (Hyundai owner) reviewed 8/3/26

I can’t say enough wonderful things about our experience with Nate and his team. Nate was so amazing, he went over and beyond with us. Our vehicle looked perfect when they completed the work. We were completely satisfied and would highly recommend Nate and his team!!!

Ashley Alexandria (Jeep owner) reviewed 7/20/26

Alyssa (Honda owner) reviewed 7/20/26

Jose (Honda owner) reviewed 7/20/26

So glad I came in there, Nate handled everything so well for me great customer service and amazing work I highly appreciate you guys and will recommend in the future

Great

Matt (Dodge owner) reviewed 7/2/26

Fantastic team, from the front desk to the body shop and the detail team at the end. Great customer service, communication, and quality work.

Fantastic customer service, great communication.

John (Chevrolet owner) reviewed 6/29/26

They had great communication and service. The work looks perfect ! Thank you !!!

Very satisfied with the work and the communication.

Pamela (Subaru owner) reviewed 6/27/26

It looks like nothing ever happened

They are great guys that work there and they did amazing work

Marilyn (Nissan owner) reviewed 6/24/26

Athena (Honda owner) reviewed 6/22/26

Excellent customer service

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view more shops in: North Tonawanda | 14120

You have the right to choose where to fix your vehicle. Your auto insurance company cannot require you to go to a particular auto body repair facility.

Auto Collision & Glass - North Tonawanda

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Auto Collision & Glass - North Tonawanda

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (1,836)

1,585 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -