Basney Imports
In operation 26 years.
Basney Imports is a full service collision and mechanical repair facility servicing all makes and models.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
It took from December to April to get the parts in. The windshield & quarter panel were done in a little over a week. I’m impressed they took their time to complete the job & everything looks good as new. Thank you!
Likely to Recommend - 4.5/5.0 -
Satisfied with my experience
Repair Quality - 4.5/5.0 -
They did a good job
Customer Service - 5.0/5.0 -
Customer service was very good
Likely to Recommend - 4.5/5.0 -
The shop even helped me out in driving me over to get my rental car, which I greatly appreciated
Repair Quality - 4.5/5.0 -
Considering the nature of the minor damage, I think the technicians did the best they could to repair things and everything seems to be functioning well/looks good.
Customer Service - 5.0/5.0 -
communication was clear, and timely, explanations made sense
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
The best it could be
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great job
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Nice job couple of spots but very nice little better clean up would been nice. Matt very nice gentleman
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Easy to connect with people for help via phone or email. More details on the process along the way could be helpful.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
Quality of work was good. Communication needs improvement.
Repair Quality - 4.5/5.0 -
Repair work was good. Communication was horrible. I was never contacted regarding any timeline changes after my vehicle was dropped off.
Customer Service - 1.5/5.0 -
Per last, no communication when repair timeline was changed. Had to call multiple times to get updated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Went above and beyond. Cleaned the vehicle inside when no work was needed inside. Also, topped off my oil which was unexpected.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
The only complaint I have is that the gas tank was on E when I picked it up and had to refill it right after I just had to fill up the rental. I know it wasn't on E when I dropped it off, so somebody could have at least replaced what they used
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The end product blends perfectly with my hard to match color. The staff were efficient, professional and thorough. I couldn’t ask for more. Because of Basney being on Pekin’s preferred list I have now found a superb resource for auto body work.
Customer Service - 5.0/5.0 -
As stated their service was professional & thorough.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Very good repair , everything we expected it to be . Thank you