Basney Imports

Likely to Recommend - 5.0/5.0 -

For sure!! Overall I was very pleased

Repair Quality - 5.0/5.0 -

My car is back to normal!

Customer Service - 5.0/5.0 -

Oh my gosh! Matt explained everything Vicki was wonderful and patient with me Answered all my questions

Returned Clean

Likely to Recommend - 4.5/5.0 -

Did a great job; never like today’s repair prices.

Repair Quality - 5.0/5.0 -

Excellent workmanship; car was well cleaned on being returned.

Customer Service - 5.0/5.0 -

Basney kept me up dated on the repair schedule/completion day; about a week late than originally planned.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

It took longer than expected but was worth the wait! From start to finish they helped me handle the insurance and recommendations. The work was stellar, they went above and beyond. They even cleaned up the interior and it smelled like a new vehicle! Raving fan. Thank you to Matt and the team!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Extremely satisfied with the service and the result of my vehicle

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I’m very satisfied

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Thanks

Repair Quality - 5.0/5.0 -

Good job everything is working and thank you so much everyone was so nice and helpful thanks again

Customer Service - 5.0/5.0 -

Thanks

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repairs took less time than I thought they would! My car looks great, clean inside and out! Thank you

Customer Service - 4.0/5.0 -

When I dropped my car off, I had to walk across the road and pick up my rental car, when I went in for the estimate, they said they would take me across. When I picked up my car, no one came out to check and make sure I was satisfied with everything.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Complete care and car was cleaned/detailed before pickup.

Customer Service - 5.0/5.0 -

Kept in constant communication and did not fix anything else that was needed without prior authorization.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car looks great!

Customer Service - 5.0/5.0 -

Friendly, professional & helpful.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

So far so good on the fit and finish with the repairs

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 0.5/5.0 -

I picked up my car and saw the battery charging light continue to come on. When I spoke to the mechanic, he said he didn’t know what that was about and for me to ask the salesman upfront since he would know more about the vehicle. When I spoke with the salesman upfront, he said that when he did diagnostic on my vehicle, he indicated there was a malfunction, and he would have to repair my vehicle, but he did not have time this week so I’m scheduled to take my car back again next week for repairs. I felt like the repairs should have been completed the first time and a diagnostic rant and I wouldn’t be without my car again again I wouldn’t be available for two weeks if I needed a loaner I can bring my car back in two weeks. As a BMW customer I expect better service. I feel like I was brushed off and dismissed. This is the second experience when I purchased my vehicle the first time , the salesman was supposed to connect with the gentleman. I think he was a genius to go over all the details of my vehicle. I was told the gentleman had left early since it was after five and I can just go to my local dealer and they can explain the bales and whistles of my vehicle. Again, I felt brushed off. I’ve got my cell so figure out the rest yourself type of demeanor, I hope I return for the third time to have my vehicle repaired. I will have better quality service.

Customer Service - 0.5/5.0 -

Same as above.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean