Basney Imports
In operation 26 years.
Basney Imports is a full service collision and mechanical repair facility servicing all makes and models.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 0.5/5.0 -
I picked up my car and saw the battery charging light continue to come on. When I spoke to the mechanic, he said he didn’t know what that was about and for me to ask the salesman upfront since he would know more about the vehicle. When I spoke with the salesman upfront, he said that when he did diagnostic on my vehicle, he indicated there was a malfunction, and he would have to repair my vehicle, but he did not have time this week so I’m scheduled to take my car back again next week for repairs. I felt like the repairs should have been completed the first time and a diagnostic rant and I wouldn’t be without my car again again I wouldn’t be available for two weeks if I needed a loaner I can bring my car back in two weeks. As a BMW customer I expect better service. I feel like I was brushed off and dismissed. This is the second experience when I purchased my vehicle the first time , the salesman was supposed to connect with the gentleman. I think he was a genius to go over all the details of my vehicle. I was told the gentleman had left early since it was after five and I can just go to my local dealer and they can explain the bales and whistles of my vehicle. Again, I felt brushed off. I’ve got my cell so figure out the rest yourself type of demeanor, I hope I return for the third time to have my vehicle repaired. I will have better quality service.
Customer Service - 0.5/5.0 -
Same as above.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work. It’s like nothing happened. Communication was good. Delivery was easy and fast. Overall, great experience.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for excellent work and timely repair.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0 -
Bend still on bumper, seat ripped and stained
Customer Service - 1.5/5.0 -
Took 2x as long as they said (6vs3 weeks), cost nearly 50% more than they said (13 vs 7.5k), poor job of estimating
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Excellent body shop.
Repair Quality - 5.0/5.0 -
The quality of the repairs was excellent and absolutely every issue was addressed thoroughly. I'm extremely happy with the results. Given the extent of the damage and the challenges with obtaining all the necessary replacement parts the job was done in a very timely manner.
Customer Service - 5.0/5.0 -
Matt kept me abreast of the progress.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were very nice
Customer Service - 5.0/5.0 -
They were on the ball
Returned Clean
Likely to Recommend - 5.0/5.0 -
All in all, my experience was great!
Repair Quality - 2.5/5.0 -
Service was great, but the outcome was not what I wanted. The hood couldn’t be adjusted and it doesn’t look it came straight from the showroom floor like when I first purchased the car 5 months earlier. I trust they did their best.
Customer Service - 5.0/5.0 -
Customer Service was AWESOME.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work was done perfectly.
Customer Service - 5.0/5.0 -
Everyone was courteous and professional.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car was returned in fine condition.
Customer Service - 5.0/5.0 -
Shop maintained clear and timely communication throughout the process