Batts Body and Paint Inc.

4.8 (209reviews)
95%
809 Guilford College Rd,  Greensboro,  NC  27409

In operation 45 years, 30 years at this location.

Batts Body and Paint is a family owned and operated auto repair business that has been providing quality and honest collision and auto body repair services in Greensboro and surrounding areas since 1981. At Batts Body and Paint we repair every make and model of car to meet our high standards, specializing in European cars including Mercedes Benz, Audi, Volkswagen, to name a few. We work with all insurance companies, so don't let them dictate where to take your car. Remember it is your car and you have the right to have it repaired where ever you would like.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Mercedes-Benz

Reviews (209)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional service quality, with many noting their vehicles look better than new after repairs. The team receives high marks for professionalism, attention to detail, and going above and beyond to ensure customer satisfaction. Communication is generally excellent, with customers appreciating regular updates via text and phone calls throughout the repair process. While some customers experienced delays due to parts availability or insurance complications, the quality of work consistently exceeds expectations. The shop maintains high cleanliness standards, often returning vehicles cleaner than when received.
Select to learn more
"My Chrysler 300 had severe damage behind the front bumper from a neighbor's daughter backing into it. ..." Read more
"Excellent work. Beautiful paint job. Cannot tell where damage had been."
"The people at Batts Body and Paint are the best! They are helpful and responsive. The work that they ..." Read more
"2 times my cars were damaged one significantly and Batts returned them better than prior to their incidents ..." Read more
"You worked with my car and me until it was right. Thank you so much."
"Batts was great at real-time communication. I was kept informed every step of the way."
"They kept me informed on every aspect of the work they needed to perform."
"Yes, via text messages and phone calls."
"I was updated consistently during the repairs"
"This is biggest reason we are dissatisfy from their services. No communication and poor communication ..." Read more

My Experience

Likely to Recommend

Repair Quality

I would like to thank you and your crew wonderful job

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Excellent work and communication throughout the repair. I’ve dealt with a lot of body shops before, but Batts is the only one I would take my car to and know it will be done right.

Customer Service

Returned Clean

My Experience

Batts ALWAYS DO AMAZING JOB !!! Thank you once again!

Likely to Recommend

Only if high quality work required on high end vehicle.

Repair Quality

Excellent work. Beautiful paint job. Cannot tell where damage had been.

Customer Service

Generally excellent. Delays extended completion of the work

Returned Clean

My Experience

Excellent work! Car looks showroom new!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

No issue recommending you. Hopefully you learn from our experience and treat the future customers better

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great customer service, awesome work & very efficient!

Customer Service

Returned Clean

Likely to Recommend

The car looked new.

Repair Quality

Job well done. Liked the emails for progress along the way

Customer Service

Paying by cash was not ideal. But other choices were expensive

Returned Clean

Likely to Recommend

Have done that many times before

Repair Quality

Customer Service

Returned Clean

My Experience

From the moment I walked into Batt’s office, they were professional and communicative. I felt welcomed and at ease. The job was done flawless. My BMW looks new and the price was fair. Thank you Batts, Nick and Addison. ~Faith

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Everything about the experience, including repair to the car was the highest quality

Repair Quality

The workmanship was perfect.

Customer Service

Most of the time I spoke with Nick, but I did speak to a few other others over the course of the repair. Everybody was very professional.

Likely to Recommend

Repair Quality

Fantastic group of individuals to do business with.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I would highly recommend Batts Body and Paint to anyone looking for a professional team who does excellent work.

Repair Quality

My Chrysler 300 had severe damage behind the front bumper from a neighbor's daughter backing into it. Batts Body & Paint did a fantastic job. I am extremely satisfied with the work they put into making my car like new. Batts Body & Paint is an extremely professional and hard working outfit. I am completely satisfied with their work and work ethics. I give them a 10 rating based on the quality of their work.

Customer Service

Excellent quality work and wonderful people. What could go wrong with this combination? Marta LeFave

Returned Clean

My Experience

Excellent job! Cannot even tell there was any damage!

Likely to Recommend

Repair Quality

Excellent job! Great customer service!

Customer Service

Returned Clean

My Experience

Car looks great. Really appreciate your team working through the changes to State Farm’s initial, virtual estimate to get everything that needed to be addressed taken care of!

Likely to Recommend

Every day of the week and twice on Sunday ...

Repair Quality

They worked through the painful amendment process with my insurance company to make sure my car was returned to me "right."

Customer Service

Polite, professional, kept me informed of status. Was able to work me in earlier than promised when the car became undriveable.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Neighbor CRASHED my Volvo while parked. Returned better than before. Debris in highway was un-avoidable and damaged my Acura, again, returned better than before incident. Extra parts ordered and insurance balked and they wanted the best outcome…..a day or 3 extra. An OEM surcharge ( blame ins not Batts ) and they will deliver better than before incident. Believe

Likely to Recommend

Any and every time I hear who’s a good body shop, my response will be Batts…

Repair Quality

2 times my cars were damaged ( one significantly ) and Batts returned them better than prior to their incidents ( both NF by the way )…. Higher end and relatively new to me I asked about who is really good around Greensboro.. There may be several, but any unfortunate incidents for family / friends I hear about. I recommend Batts on Guilford Col Rd. (

Customer Service

They explained the situations as parts arrived, Left side part delivered in box marked right…..etc.. This really requires OEM, that not so much etc.. Just generally, once brought in, appreciate the standards they’ve achieved for me twice. It took a couple extra days. Returned better than prior to unfortunate incident. That’s a win for me in this day and age….