Bay Cities Auto Body

4.9 (4,549reviews)
99%
24100 S. Vermont Ave.,  Harbor City,  CA  90710
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In operation 44 years, 33 years at this location.

We have been serving the South BayArea since 1981 and specialize in collision repairs. We work with all major Insurance Compainies. We have direct repairs programs with AAA, Farmers, Allstate, Safeco & Wawanesa Ins. I-Car Gold Class, and ASE certified techs

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Honda
Hyundai
Infiniti
Jeep
Kia
Nissan
Ram
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Email

Reviews (4,549)

Customers say
Overall Customer Satisfaction
Customers consistently praise Bay Cities Auto Body for outstanding service quality, seamless communication, and impressive repair results. Many highlight that repairs were completed to an exceptional standard, with vehicles returned looking brand new and even detailed. Customers frequently commend the professionalism, friendliness, and attentiveness of the entire team. Regular text and phone updates throughout the repair process were widely appreciated, helping customers feel informed and stress-free. Timeliness was generally well-received, with several customers noting early completions. A few customers, per their own comments, mentioned occasional delays and isolated quality concerns, but these were exceptions to an overwhelmingly positive overall experience.
AI-Generated from reviews written in the last 12 months
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"... cannot recommend Bay Cities Auto Body enough as their quality of work and commitment to their customers is unmatched!" Read more
"... transparency and communication every step of the way. My car looks fantastic, and I couldnt be happier with the quality of the work. I highly recommend them!" Read more
"... consistently outstanding. I have always found their repairs to surpass my expectations." Read more
"Great communication. Excellent service . My car was like brand new and it even smelled new. My car was returned cleaner than how I left it. The ..." Read more
"All the staff is always friendly and courteous, my car was delivered on time when promised. I noticed the high level of quality and service, ..." Read more
"... work that was done was exceptional. Additionally, the work was completed quickly." Read more
"Great communication, car looks excellent, job completed fast and on time, great shop will definitely recommend"
"... to be in town to pick the car up. On top of that, the car was not delivered by the promised time. This was very frustrating because I had to keep pushing ..." Read more
"Customer service, communication, and workmanship was 5 star! Thank you"
"... workmanship and customer service from Bay Cities Auto Body. Communication was excellent at every step, no surprises, and best of all the car looks and runs beautifully. ..." Read more
"... assured and welcome in the shop and during the process. Giving many updates on the process and progress. Even offered me something to drink while I waited ..." Read more
"... provided exceptional and excellent customer service, keeping me informed throughout the process which made it very impressive. I would recommend all my family and friends to this ..." Read more
"Great costumer service and communication during the entire repair process. Nice clean office, great staff. Very happy customer."

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

As always a fantastic repair job. As a repeat customer, I can attest to the quality of work performed by Bay Cities and the perfect customer service provide by the staff particularly by Jovani.

My Experience

My Experience

They all went above and beyond for me and had amazing communication! I definitely will come back if I ever need anything with my car again! Thank you guys for being so empathetic and understanding as well. Best staff!

My Experience

I appreciate the time that Geno and others took in explaining why my car had to be scanned and the computer that was involved .

My Experience

Great job with my car. Looks nice and they definitely took care of me. Easy to reach and very helpful agents

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Geovany did an incredible job. Car looks years younger. Melissa was excellent in the office. Thank you.

Likely to Recommend

Repair Quality

Geovany was excellent. My car looks years newer. Thank you. Melissa in the office was great too.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service indeed.

Likely to Recommend

Repair Quality

I wasn’t told that I had to pay with cash or a bank cashier check. The method of payment wasn’t mention to me at my first appointment. Other than that, the service was excellent. My car was ready on the day they said it would be ready. My car looked great!! The repairs done was excellent. Also, my car was washed and polished. As a matter of fact, I have to tell my mobile wash guy he has to “step up his game”.🤣

Customer Service

The young ladies in the office were friendly as well as professional.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Everybody is so friendly and helpful

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone at Bay Cities Auto body are amazing. They treat you like family. I’m specially thankful with Giovani, Melisa and Cristina. It was nice working with them. This has been my number one place to get my truck fixed.

Likely to Recommend

Repair Quality

Love this place everyone treat you with kindness and respect.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I am very happy with the work I just wish it was jeep parts but everything was great. Thanks

Customer Service

Great customer service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Very satisfied and willl for sure recommend

Repair Quality

Very professional staff and a great job done in my vehicle. Very satisfied

Customer Service

The staff was very professional and always kept me informed

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Love the professionalism and how easy this team made the transition period be!

My Experience

Bay Cities offered exceptional customer service and excellent , as well as timely, repair of my vehicle. Very satisfied with my experience.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very good work

Likely to Recommend

I recommend 100% I better satisfaction

Repair Quality

Very good job I like it. I recommend 100% bay city collision

Customer Service

I like Bay city auto collision. I recommend 100% satisfaction.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had an excellent experience with Bay Cities Auto Body. They did an amazing job repairing my car, and I couldn’t be happier with the results. What impressed me the most was the outstanding customer service from Abraham and Christina. They were incredibly kind, patient, and professional throughout the entire process. They took the time to explain everything clearly, especially the parts I didn’t fully understand, which made the whole experience much less stressful. After I picked up my car and started driving home, I realized they had also cleaned my car. It honestly needed a good cleaning, and I was so pleasantly surprised to find it spotless. That thoughtful extra touch meant a lot to me. Thank you, Christina and Abraham, for your exceptional service and care. I truly appreciate everything you did.

Likely to Recommend

Repair Quality

I had an excellent experience with Bay Cities Auto Body. They did an amazing job repairing my car, and I couldn’t be happier with the results. What impressed me the most was the outstanding customer service from Christina and Abraham. They were incredibly kind, patient, and professional throughout the entire process. They took the time to explain everything clearly, especially the parts I didn’t fully understand, which made the whole experience much less stressful. After I picked up my car and started driving home, I realized they had also cleaned my car. It honestly needed a good cleaning, and I was so pleasantly surprised to find it spotless. That thoughtful extra touch meant a lot to me. Thank you, Abraham and Christina for your exceptional service and care. I truly appreciate everything you did.

Customer Service

I had an excellent experience with Bay Cities Auto Body. They did an amazing job repairing my car, and I couldn’t be happier with the results. What impressed me the most was the outstanding customer service from Christina and Abraham. They were incredibly kind, patient, and professional throughout the entire process. They took the time to explain everything clearly, especially the parts I didn’t fully understand, which made the whole experience much less stressful. After I picked up my car and started driving home, I realized they had also cleaned my car. It honestly needed a good cleaning, and I was so pleasantly surprised to find it spotless. That thoughtful extra touch meant a lot to me. Thank you, Abraham and Christina for your exceptional service and care. I truly appreciate everything you did.

Kept me Informed?

Yes

Ready on Time?

Yes

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