Bay Custom - Chesapeake
In operation 8 years.
ABOUT BAY CUSTOM AUTO Bay Custom Auto has been operating since 1981 in the collision repair business. Starting as a mechanical repair business in 1971. A company that is based on both integrity and quality. As one of the oldest remaining independent repair shops in the Hampton Roads area, the auto body shop has grown and improved every year. Our quality and determination for customer satisfaction is one of the main reasons for our success. Thanks to many loyal returning customers in Hampton Roads, business relationships with local dealerships, and the respect of many insurance companies, we have been able to stay on top of the cutting edge in repairing vehicles.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
Too much of a delay in getting appropriate parts to finish the job.
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work, very fast, high quality. Tim did an outstanding job communicating. Would certainly recommend to others.
Customer Service - 5.0/5.0 -
Great work, very fast, high quality. Tim did an outstanding job communicating. Would certainly recommend to others.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The communication was amazing. The results exceeded anything I could have expected.
Customer Service - 5.0/5.0 -
Tim communicated very well and very thorough.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Definitely recommend
Repair Quality - 5.0/5.0 -
Bay custom is amazing.
Customer Service - 5.0/5.0 -
Great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
After Diedra gave me my final estimate on cost & time for repairs, she answered all my questions & concerns. She kept me updated in a timely manner thruout the process. Bay Custom did a good job making the necessary repair & kept everything clean in the process. I definitely would recommend them to others.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Best Auto Body Shop
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service and care
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent communication, beautiful craftsmanship, thorough work, patient, kind and thoughtful all rolled up into one excellent customer service package. Thank you to everyone for a job well done!
Customer Service - 5.0/5.0 -
Excellent customer service, especially Debra my estimator.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I have not seen anything that would indicate the car had ever been hit. The paint and pinstripes match seamlessly.
Customer Service - 5.0/5.0 -
Brittany explained the process thoroughly and communicated along the way as hidden damage was uncovered. She worked with my insurance company to obtain coverage for the further repairs needed.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Besides being close to our home the service was superb.
Repair Quality - 5.0/5.0 -
Great customer service. Communication while work was being done was appreciated.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
All my friends are going to see your great work and have your phone number
Repair Quality - 5.0/5.0 -
Your work on my car was incredible. Not only was the car damage totally repaired, the interior was cleaned and windows cleaned, tim kept me informed along the way and completed by Friday as he promised. Thanks 😊 for a great job.AL
Customer Service - 5.0/5.0 -
Your whole staff is professional and polite and a pleasure to do business with..
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional staff.
Customer Service - 5.0/5.0 -
Excellent service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work.
Customer Service - 5.0/5.0 -
Excellent service, very friendly and helpful
Likely to Recommend - 5.0/5.0 -
I have already bragged to my friends and neighbors about the wonderful service Bay Custom provided. Thank you to the entire Bay Custom team.
Repair Quality - 5.0/5.0 -
Bay Custom Collision Repair exceeded my expectations. Ms. Diedra Reynolds communicated with me to keep me updated on parts delivery as well as the progress on the repairs.
Customer Service - 5.0/5.0 -
Ms. Diedra Reynolds and others kept me informed of the progress. So yes, outstanding customer services!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Bay Custom Auto did an amazing job fixing my car and helping me with my Enterprise car rental.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work. Great service.
Customer Service - 5.0/5.0 -
Great customer service.