Caliber - Suffolk - North

4.8 (1,052reviews)
97%
5637 Shoulders Hill Rd,  Suffolk,  VA  23435

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,052)

Customers say
Overall Customer Satisfaction
Customers consistently praise the repair shop for exceptional customer service, with staff members being described as professional, friendly, and courteous. The quality of repairs receives outstanding feedback, with many customers noting their vehicles look brand new or better than original condition. Communication stands out as a major strength, with customers appreciating regular text updates and daily progress reports throughout the repair process. Timeliness is generally positive, with many repairs completed on schedule or even ahead of time. The shop's attention to detail, including vehicle cleaning and detailing services, adds significant value to the customer experience. While some customers experienced delays due to parts availability or extended repair times, the majority express high satisfaction and willingness to recommend the service to others.
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"Excellent service and attention to detail. Car repair was perfect and the color matched exactly ..." Read more
"The repair was done very professionally, timely updates, and great quality work provided. ..." Read more
"Very kind and professional."
"Outstanding service. Was updated throughout the repair. The work completed was perfect!"
"Brought in 1016, Promised by 1104 Work complete on 1104."
"Early by 2-3 days."
"... my car and keeping me informed on the progress and it was done on time I thought they were amazing and would use them again and recommend them to anyone" Read more
"On time"
"... communication began to break down and my vehicle completion time was deferred several times a week, more often times without communication. The ..." Read more

My Experience

I appreciate everyone's hard work and service. I appreciate getting the truck looking great! God bless!

My Experience

Zoe was terrific keeping us well informed all along the way.

My Experience

The collision service team were comforting and reassuring. They took extra care to ensure my vehicle was in good hands.

Likely to Recommend

Yes, I recommend.

Repair Quality

Zoey is a great repair manager. I am very satisfied with my experience with Caliber. Have a minor issue but believe they will make it right. Can definitely recommend.

Customer Service

Very good communications.

Returned Clean

My Experience

Caliber collision did a wonderful job

Likely to Recommend

Repair Quality

Customer Service

My Experience

I was pleased with the work and would be happy to use Caliber Collision again. Heaven forbid I'd have too.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

I love Zoey! My interactions with her has always been very pleasant. Excellent customer service.

My Experience

Constant daily update Prompt response to my messages

Likely to Recommend

Repair Quality

Great service

Customer Service

Great service

Returned Clean

My Experience

Car looks great. Damage was repaired well.

My Experience

I was updated in a quick manner of all the process and where my vehicle was and anticipated finished. My repair was finished 7 days early. Great job

Likely to Recommend

Repair Quality

Very satisfied with the service and the response was great especially telling me where the vehicle was at every stage.

Customer Service

Everyone was great

Likely to Recommend

Repair Quality

Customer Service

My Experience

Excellent work. Thank you so very much.

My Experience

The staff was very nice and provided almost daily updates on the the progress of my repair. I truly appreciate the service and support.

Likely to Recommend

Repair Quality

The level of service I received during the course of my vehicle repair was excellent.

Customer Service

The team provided me with constant status updates for each stage of the repair process.

Likely to Recommend

Repair Quality

Customer Service

I would rate both my advisor and tech with a 10, but the score would be lower for the person at the front desk.

Likely to Recommend

I found parking to be a serious problem

Repair Quality

My car was not ready when promised. I was given a reason concerning parts but it turns out that parts were not the reason

Customer Service

The staff was very helpful, professional and courteous.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Job well done. Took a bit longer than expected.

Likely to Recommend

Repair Quality

Great job, a bit long

Customer Service

My Experience

Dissatisfied with the inside cleaning of my vehicle when repairs were completed. Dust everywhere!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean