Caliber - Norfolk - Wards Corner

4.7 (3,537reviews)

95%

(757) 583-4685

7615 Merritt St, Norfolk, VA 23513

95%

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7615 Merritt St
Norfolk, VA 23513

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Get an AI powered repair cost prediction

Instant Estimate

About Caliber - Norfolk - Wards Corner

See Photos

7615 Merritt St
Norfolk, VA 23513

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

In operation 29 years, 9 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Call

Website

Reviews (3,537)

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Rating

3,164 Customers Rated

5 Stars

77.5% Complete

(2742)
4 Stars

7.7% Complete

(272)
3 Stars

1.9% Complete

(67)
2 Stars

1% Complete

(34)
1 Star

0.2% Complete

(8)
< 1 Star

1.2% Complete

(41)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding service quality, with many noting repairs were completed to an exceptionally high standard - often remarking their vehicles looked brand new. Communication was a standout strength, with frequent text and call updates keeping customers informed throughout the entire repair process. Timeliness was another highlight, as numerous customers noted their vehicles were completed well ahead of the estimated date. A few customers pointed out areas for improvement directly from their experiences, including occasional cleanliness concerns upon vehicle return, isolated quality control issues such as paint defects or missed items, and some instances where vehicles were returned with unexpected mechanical issues. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.

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Service Quality
Timeliness
Communication

"... just speaking about the customer service experience. The repair job was also wonderful. Thank you for the excellent experience. 10 stars ⭐️ for everyone!!!" Read more

"... and kept me informed throughout the repair process. My vehicle was repaired beautifully, and I truly appreciate the quality of the work and the outstanding customer service ..." Read more

"... accident and Caliber Collision did a fantastic job! Friendly service, fast turnaround, and the car looks perfect. Highly recommend them for any collision. 👍👍👌" Read more

"The door was repaired to a condition even better than it was prior to the collision."

"Professional, kept to time frame, communication excellent"

"... me an estimated date for my car to be finish and finished it more than 10 days early than what I was expecting" Read more

"They went above and beyond. Also completed the repairs faster than expected."

"The constant communication and the speed at which the repairs were done was excellent."

"... excellent customer service and support. They were phenomenal in their communication with me and I am very pleased with the outcome of the work that they did." Read more

"... experiences, but I was very impressed by the speed, the ongoing communication about progress, and the quality of the work. Thank you!" Read more

"Communication, work completed, and time to completion were all major pluses. Also easily the fastest Ive been able to get an initial ..." Read more

"... extremely positive and the staff are very knowledgeable. Sending updates throughout the week makes it easier to communicate and ask questions if needed. Im very satisfied with ..." Read more

"Text messages were frequent and comprehensive even when no new information was available."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication