Caliber - Norfolk - Wards Corner

4.8 (3,512reviews)
96%
7615 Merritt St,  Norfolk,  VA  23513
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In operation 29 years, 9 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (3,512)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting daily or multiple weekly updates that kept them informed throughout the repair process. The quality of repairs received high marks, with numerous customers noting their vehicles looked brand new or better than expected upon return. Timeliness was a standout strength, as many vehicles were completed well ahead of the estimated dates. The professionalism and friendliness of the staff were frequently commended, with customers appreciating the smooth, stress-free experience from drop-off to pickup. Some customers noted areas for improvement, including occasional cleanliness concerns, isolated quality control issues with paint, and a few instances where vehicles were returned with unresolved mechanical issues. Overall, the vast majority of customers expressed strong satisfaction and indicated they would recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... experience with Caliber Collision. From start to finish, the team was professional, courteous, and kept me informed throughout the repair process. My vehicle was repaired ..." Read more
"The door was repaired to a condition even better than it was prior to the collision."
"... just speaking about the customer service experience. The repair job was also wonderful. Thank you for the excellent experience. 10 stars ⭐️ for everyone!!!" Read more
"... accident and Caliber Collision did a fantastic job! Friendly service, fast turnaround, and the car looks perfect. Highly recommend them for any collision. 👍👍👌" Read more
"Professional, kept to time frame, communication excellent"
"Nearly 10 days early"
"... me an estimated date for my car to be finish and finished it more than 10 days early than what I was expecting" Read more
"It was over a week early, super happy about that."
"They went above and beyond. Also completed the repairs faster than expected."
"It was completed timely and my travel schedule was not interrupted"
"Communication, work completed, and time to completion were all major pluses. Also easily the fastest Ive been able to get an ..." Read more
"They informed me everyday!!!!"
"Text messages were frequent and comprehensive even when no new information was available."
"... collision repair experiences, but I was very impressed by the speed, the ongoing communication about progress, and the quality of the work. Thank you!" Read more
"From beginning to end, the service, communication and attention to detail was superb and appreciated"

My Experience

Thanks for all the help!

Likely to Recommend

Repair Quality

Everything went smoothly, I was kept updated throughout the entire process and I found the texted link extremely convenient!

Customer Service

I found the Text link extremely convenient and helped me stay up-to-date on the progress of my vehicle!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service. Took a lot of care to make sure the vehicle was done right and made sure it was all communicated every step of the process.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

All good so far!

My Experience

Steve was great to work w and very communicative

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Thanks for the daily update. Carr looks and drives great.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication during the repair process. The completed job looked great! Thank you all for doing such wonderful work!

My Experience

My Experience

My experience with Caliber Collision has been extremely positive and the staff are very knowledgeable. Sending updates throughout the week makes it easier to communicate and ask questions if needed. I’m very satisfied with the results of my Vehicle. I will definitely refer Caliber Collision.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

According to my friend who picked it up

Customer Service

I haven't seen my car as of yet. I had someone to pick it up for me. I am out of town until the 28th

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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