Caliber - Norfolk - Wards Corner

4.7 (3,484reviews)
96%
7615 Merritt St,  Norfolk,  VA  23513
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In operation 29 years, 9 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (3,484)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional communication throughout the repair process, with many highlighting daily text and email updates that kept them well-informed. The quality of repairs receives outstanding feedback, with numerous customers noting their vehicles look brand new or better than before. Timeliness is a major strength, as many repairs were completed days or weeks ahead of schedule. Customer service excellence is frequently mentioned, with staff described as professional, friendly, and going above and beyond expectations. While most experiences are highly positive, some customers noted minor issues requiring follow-up visits for adjustments or quality concerns with paint work.
AI-Generated from reviews written in the last 12 months
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"Car looks new"
"Great people great work. 100 percent satisfied."
"They did a wonderful job in the repair of my car. Buffed,waxed my car is black. I'm very satisfied. ..." Read more
"... number of collision repair experiences, but I was very impressed by the speed, the ongoing communication about progress, and the quality of the work. Thank ..." Read more
"They went above and beyond. Also completed the repairs faster than expected."
"3 weeks early"
"Nearly 10 days early"
"Vehicle was completed very early"
"They went above and beyond. Also completed the repairs faster than expected."
"... me an estimated date for my car to be finish and finished it more than 10 days early than what I was expecting" Read more
"They informed me everyday!!!!"
"... number of collision repair experiences, but I was very impressed by the speed, the ongoing communication about progress, and the quality of the work. Thank ..." Read more
"Communication, work completed, and time to completion were all major pluses. Also easily the fastest Ive ..." Read more
"I was happy that did a daily update each morning. I didn't have to call about it once☺️"
"Great communication - I knew day by day how the repair was going. And the final product was ..." Read more

My Experience

I had an excellent experience with Caliber Collision. From start to finish, the team was professional, courteous, and kept me informed throughout the repair process. My vehicle was repaired beautifully, and I truly appreciate the quality of the work and the outstanding customer service I received. Thank you to the entire team for making what could have been a stressful experience as smooth and pleasant as possible.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They have been always courteous, and when I finally got my vehicle, it was amazing. The work they did was fantastic. And I highly highly recommend them in the future!

My Experience

From all the front desk staff and for all the associates professional technicians (Painters) and the Manager/Supervisor, you’re All very nice people. I’m so very satisfied for repairing my 2013 LEXUS and my 2013 BMW and I appreciate the way you treated me as Customer, I will be coming back always when I needed and Will be recommending Calliber Collision at Merrit St. to my Friends, Thanks Again, Manuel 👍♥️🇺🇸

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The communication was excellent. Everyone I came in contact with was helpful and friendly. Very positive experience.

My Experience

Great job can’t even tell it was involved in a accident

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Steven, Mike and Marissa were great to work with.

Likely to Recommend

Repair Quality

can't tell there was any damage.

Customer Service

Great service from your team.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

The customer service at Caliber Collision is outstanding

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great work.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was smooth, gave me an estimated date for my car to be finish and finished it more than 10 days early than what I was expecting

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My Experience

They were outstanding

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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