Classic Collision Norfolk

4.8 (2,424reviews)
96%
1384 Ingleside Rd,  Norfolk,  VA  23502
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In operation 43 years, 3 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Norfolk, VA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Infiniti, Hyundai, Kia and Nissan; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Detailing
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
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Email

Reviews (2,424)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent updates via calls, texts, and emails throughout the repair process. The quality of repairs was widely celebrated, with numerous customers noting their vehicles looked brand new upon return. Timeliness was another strong point, as many vehicles were completed ahead of schedule. The front desk and service staff were repeatedly commended for their professionalism, friendliness, and willingness to go above and beyond. A few customers noted areas for improvement directly from their experiences, including occasional communication gaps, minor post-repair issues such as loose parts or non-functioning components, and isolated delays. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... When I picked up my Honda, it looked fantastic, and the workmanship exceeded my expectations. What stood out most was the level of care and attention ..." Read more
"... shop I only trust when it comes on fixing my car. Fast, Quality rapair at its finest. Well done guys!" Read more
"Great service, very happy with the quality of repairs, the staff was friendly and courteous."
"Vehicle was ready on the exact day I was told to expect it."
"... throughout the whole process. No unexpected problems. Job completed ahead of schedule . Awesome work on vehicle. 4 star Highly recommend to others" Read more
"It looks great,but it just took too long for the work to be completed."
"The car is fixed, but it took almost 6 weeks to complete the repair, with many delays along the way."
"Repairs were done on time. Communication was great. No delays. Everything was fixed first go and I did not need ..." Read more
"Throughout the complete process I was kept informed"
"First class experience. Classic Collision kept me informed almost daily on stays of repairs and delivered when promised. My go go place in the ..." Read more
"Its a yes, they communicated but not very well. I called and sometimes they wouldnt answer or if I call again, they will put me on hold and ..." Read more

Likely to Recommend

Repair Quality

Great repair job, great communication. Easy process. Easy drop off and pick up.

Customer Service

Staff was friendly and helpful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

10/10 My estimator, Kaitlin Caldwell , i may be spelling that wrong was very helpful and kept me informed on my progress with the body shop, would recommend to friends and family

My Experience

Very competent and professional. Very good work on my repair

Likely to Recommend

Can’t go wrong choosing them

Repair Quality

Great experience. Very professional team. They made this repair painless for us and took care of all the insurance interactions. Will definitely use them again if I need more collision repair.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were very nice and polite and helpful. They answered all of my questions thanks you all very much 😊 God bless you all

Likely to Recommend

Repair Quality

10 the team was great 👍

Customer Service

The technician was very helpful and polite

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Friendly and professional

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very Professional

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Consistent updates very good diagnosis completing job at reasonable time!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I am about to bring classic collision one more of my cars thank you guys

Repair Quality

I really enjoyed working with everyone that I was able to speak to on your team about my car and the job was done and very well done

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kaytlyn was very nice and had great communication throughout the entire process. She kept me updated and made sure I knew what was going on. The damage to my car was repaired very well, and I’m very happy with how everything turned out. I had a great experience with Classic Collision and appreciate the excellent customer service!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you so much for making my car look beautiful and perfect again. I can't thank you guys enough. Everyone was very friendly, professional and knowledgeable. I really appreciated the text messages that kept me informed through out the whole process. Over all it was a great experience! The workmanship is impecable! I know where to go for any future body work and who to recommend. Thank you Classic Collisions!

Likely to Recommend

I will most definitely recommend Classic Collision to anyone and everyone looking to receive exceptional work done on their vehicles.

Repair Quality

I am extremely satisfied with my repair at Classic Collision! It's perfect, like nothing ever happened! Thank you!

Customer Service

Everyone was great from the reception area all the way to the people handling the repairs. I felt confident that the work was going to exceed my expectations and it did!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were just great

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Kept me updated the whole time

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You guys have done work on my vehicles before and always have done an excellent job! Ty

Likely to Recommend

Excellent job!

Repair Quality

Excellent job! Thank you guys!

Customer Service

Excellent job!

Kept me Informed?

Yes

Ready on Time?

Yes

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