Classic Collision Newport News

4.9 (1,135reviews)
98%
529 J Clyde Morris Blvd,  Newport News,  VA  23601
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In operation 43 years, 3 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Newport News, VA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Detailing
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car
Call
Email

Reviews (1,135)

Customers say
Overall Customer Satisfaction
Customers consistently praised Classic Collision for delivering high-quality repairs that left vehicles looking brand new, often exceeding expectations. The staff was widely recognized for being friendly, professional, and courteous throughout the repair process. Communication was a standout strength, with many customers appreciating regular text updates, phone calls, and proactive status notifications that kept them informed every step of the way. Timeliness was another highlight, with numerous customers noting their vehicles were completed ahead of schedule. A few customers mentioned areas for improvement, including occasional delays in status updates, minor quality concerns such as overspray or parts not fully secured, and isolated instances where communication could have been more proactive. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend Classic Collision to others.
AI-Generated from reviews written in the last 12 months
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"... even better than it did before the collision. The quality of the repairs exceeded my expectations. Everyone on the team was friendly, helpful, and ..." Read more
"It looks better than it did before the collision!"
"My truck was repaired to my complete satisfaction, and I couldnt be happier with the results. The truck looked newer than ever."
"... into some difficulties, but I really appreciate it. Quality was very well. Done" Read more
"... needs. The work done was more than just a repair its an art performed by an expert in his craft." Read more
"Over a week earlier than the date given us for completion of the work."
"... appreciated that because I needed to have my vehicle back. It only took a couple of days. You did a great job and I thank you guys. I hope I never get to see you ..." Read more
"I did not like getting the car back later than fist said which caused me to pay out of pocket to keep the ..." Read more
"... there was never any damage to the vehicle at all! The communication was among the best of an automotive service establishment. The work was also completed earlier ..." Read more
"Great communication, from start to finish. Genuinely impressed with the level of customer service ..." Read more
"... finish. The team was professional, friendly, and kept me informed throughout the entire repair process. The quality of the repairs exceeded my expectations, ..." Read more
"... periodic calls to let me know the status of my car. I felt like I was informed about what was going on throughout the process and wasnt left in the dark. Everyone ..." Read more
"Other than not receiving timely statuses, I am satisfied."

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I thought they did an OUTSTANDING JOB on my Car Repairs!!🎉💯☺️ . KEEP UP YOUR AWESOME-WORK!! 💯☺️💥

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Jessica & Jesus provided excellent customer service. They went above and beyond. They made the process so much easier , with their professionalism.

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Fast efficient and friendly service

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job. I really appreciate your work.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The team is great!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They all seemed like they really cared about getting my car fixed and ready to be back on the road. Parts were ordered and installed in a timely manner. It was also seemed like they have a pretty good relationship with rental car places and made the transition easy

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very good

Likely to Recommend

Repair Quality

Very good

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Jessica went above and beyond. Greatly appreciated!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Classic Collision took really good care of me and my car. The work was stellar and greatly appreciated. I was worried about the ability to find the parts needed for the repair, but Classic Collision found them! Thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Hyundai looks great. Thank you! Although the crash never should have happened. Thanks again.

Customer Service

What with some parts issues, it took a little longer to complete but they kept me informed. I appreciated that!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They are the best, and they knows how to treat and take care of there customers, I have so happy that they took care of me and how they go above and beyond there duties. Jessica Chappell is the best. Very friendly and has professional service. The whole CC staff is great. Thank you so much Classic Collision Job well done.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Laura was absolutely amazing to work with. Extremely knowledgeable and professional. She made the entire process effortless.

My Experience

You all did an impeccable job on my car. The car wash washed and wiped down inside. I was impressed with the car wash because it really needed it. This was my first time trusting you all with my car repairs and I’m glad I did. Shall I need repairs in the future, Classic Collision, will be my go to. I appreciate everyone’s hard work. Also, the office staff/estimators were very friendly and knowledgeable.

Likely to Recommend

I will recommend and will also use classic collision again in the future if needed.

Repair Quality

The quality of the repair exceeded my expectations.

Customer Service

Staff members were friendly and knowledgeable.

Kept me Informed?

Yes

Ready on Time?

Yes

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