Classic Collision Carrollton

4.9 (882reviews)
98%
21301 Brewers Neck Blvd,  Carrollton,  VA  23314
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In operation 43 years.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Carrollton, VA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car
Call

Reviews (882)

Customers say
Overall Customer Satisfaction
Customers consistently praise Classic Collision for exceptional service quality, outstanding repairs, and proactive communication. Many highlight that vehicles were returned looking brand new, with paint matching described as flawless and damage completely undetectable. Regular text and phone updates throughout each repair stage are frequently celebrated, giving customers confidence and peace of mind. A standout theme is repairs being completed ahead of schedule, often days or even weeks early, which customers deeply appreciate. The team is widely described as friendly, professional, and courteous. Complimentary interior and exterior cleaning upon vehicle return is a recurring pleasant surprise. A few customers noted minor issues such as delays, paint imperfections, or items needing a return visit, reflecting areas customers feel could be refined. Overall, satisfaction is overwhelmingly high, with the vast majority enthusiastically recommending Classic Collision to family and friends.
AI-Generated from reviews written in the last 12 months
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"... provided on a daily basis concerning the repair process. The repaired area actually looks better than it did when I purchased the vehicle!" Read more
"... amazing job repairing my 2022 Nissan Frontier. The quality of the work was outstanding, you'd never know it had any damage. The paint match was perfect, panel gaps were spot ..." Read more
"... progress of the repair. The outcome was fantastic. They did an outstanding job on the repair to my truck. Great job." Read more
"The repair is exceptional. I cant even tell that the vehicle was ever damaged."
"Couldn't be happier with the repair itself, the timeliness in getting it done, and the communication. Top notch ..." Read more
"Thank you for the excellent work, and that it was completed 4 days ahead of schedule! You communicated proactively throughout the process and were on target with repair ..." Read more
"Excellent work, outstanding communication and done 2 weeks early."
"... was kept up to date on each phase of the process. The work was even completed a week before the estimation. Idropped off my car and was embarrassed about dust ..." Read more
"It took 5 days longer than we were told when we left our car with you"
"We received our vehicle ahead of schedule which helped us tremendously."
"Couldnt ask for better communication."
"... the end of the process. The repair looks great and I appreciated the text message updates during each step of the repair." Read more
"Absolutely- outstanding communication throughout the process"
"Great communication, very knowledgeable and answered all my questions quickly."
"Very nice and friendly, but no updates."

My Experience

Likely to Recommend

Repair Quality

Customer Service

Classic Collision's staff has been very helpful and professional.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

2025 Honda CRV. Repaired front end after it was hit. They did an outstanding job. Vehicle looks like it did when I bought it new. Great people to deal with and repaired quickly.

Likely to Recommend

Repair Quality

I can't rate because car was returned to shop 2 days after being picked up with inoperable driver mitigation issues.

Customer Service

Did not return car in like new operating condition. Within 24 hours of pick up and less than 25 miles driven started getting warning messages about driver mitigation not operating. Happened 3 times including once with original estimater. Tech couldn't duplicate so nothing was done. Said it was a software problem. Only started happening after you disassembled front end parts and repaired same.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Looked good. Staff great

Likely to Recommend

Repair Quality

They did a very nice job and kept me informed during the process

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I appreciate the timely matter in which the vehicle was serviced. I came in and spoke to the gentleman and he told me exactly what needed to do and when it would be released, and it happened exactly as he said. So thank you guys.

Likely to Recommend

They are super busy, and I would recommend to anybody who wouldn't mind being patient.

Repair Quality

It was a pleasant experience. I knew they were super busy, and stopped in about a week and a half after I dropped it off, and asked how much longer did they think the repairs would take, and he told me just 2 more days, and 2 days later, it was ready. I appreciate a man of they're word!

Customer Service

Customer Service was top notch, very friendly staff.

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

My Experience

The repairman did an outstanding job repairing my vehicle.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Ray was great! Helped get my car fixed right and fixed fast!!

Customer Service

Very personable staff & very helpful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was extremely professional and supportive. I was kept up to date and all the repairs were clearly explained. I am thrilled with the repairs.

Likely to Recommend

I would highly recommend this business.

Repair Quality

Very satisfied with my whole experience at Classic Collision. Everyone I spoke to was empathetic, courteous and professional.

Customer Service

Highly satisfied

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Already did while i was there!

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Alex and team were great to work with keeping me informed throughout the job. Well done

Likely to Recommend

Repair Quality

Professional and courteous

Customer Service

Well done

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job on the truck and was done two weeks ahead of schedule

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My Jeep looks great and drives well! Classic Collision did an outstanding job with my repair and their customer service is excellent. I have already recommended them to others.

Customer Service

Friendly, professional customer service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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