Classic Collision Carrollton

5.0 (827reviews)
98%
21301 Brewers Neck Blvd,  Carrollton,  VA  23314
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In operation 43 years.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Carrollton, VA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car
Call

Reviews (827)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as flawless, showroom-ready, and exceeding expectations. Communication was a standout highlight, with customers appreciating proactive text and email updates at every stage of the repair process. Timeliness was another major strength, as vehicles were routinely completed ahead of schedule, often by days or even weeks. Customers also noted pleasant surprises such as vehicles being returned cleaner than when dropped off. A few customers mentioned isolated concerns, including minor paint imperfections, occasional delays, and a desire for better checkout coordination, reflecting areas customers felt could be refined.
AI-Generated from reviews written in the last 12 months
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"... progress of the repair. The outcome was fantastic. They did an outstanding job on the repair to my truck. Great job." Read more
"The repair is exceptional. I cant even tell that the vehicle was ever damaged."
"... review as I was in the car industry for 28 years and it has to be one of the best jobs Ive ever seen done for bodywork." Read more
"... the time I got my estimate to the final pick up. My car looks brand new! Highly recommend!" Read more
"Couldn't be happier with the repair itself, the timeliness in getting it done, and the communication. Top notch service all around."
"Excellent work, outstanding communication and done 2 weeks early."
"Thank you for the excellent work, and that it was completed 4 days ahead of schedule! You communicated proactively throughout the process ..." Read more
"It was ready a few days early which was perfect because it saved me from having someone drive me ..." Read more
"We received our vehicle ahead of schedule which helped us tremendously."
"... was kept up to date on each phase of the process. The work was even completed a week before the estimation. Idropped off my car and was embarrassed about dust ..." Read more
"The entire process was quick and simple. I appreciated the updates on the progress of the repair. The outcome was fantastic. They did an outstanding ..." Read more
"... appreciate the personal customer service we received. The text message updates on our repair were incredibly helpful for our busy family schedule. While I hope we never ..." Read more
"Between emails, texts, and phone calls, I was very much satisfied with the level of communication."
"... the timely matter in which the work was completed. Everything was explained in full detail. My 2019 was transformed back to showroom ready." Read more
"Very nice and friendly, but no updates."

My Experience

John was polite and efficient. He made the repair easy!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff was helpful and kept me up to date with the repair. It was finished earlier than the expected date!

My Experience

Appreciated the updates as the repair was completed

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service!

My Experience

Amazing experience, Ray was super professional. Truck looks great. I appreciate all the hard work.

Likely to Recommend

Repair Quality

Awesome experience

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service and a job well done! Classic Collision comes highly recommended by us. Capt. Bart LoPresti, MD

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job

Customer Service

Great job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I have been a client of Classic ( formerly Knox) for many years. Always friendly, professional, and superior service!

Likely to Recommend

Repair Quality

Classic Collision - professional, very friendly, and superior service as always. Ray Jordan and staff are top notch

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The work done on my Tahoe is Perfect! I’m so very glad I took my vehicle to them for repair.

Likely to Recommend

It’s not “likely” as I’m already telling everyone about Alex Mears at Classic. He is honest to the core, the finished work is amazing, and the customer service was always with a smile. I’m also telling them it was Tim and Matt who actually did the amazing work on my vehicle - they honestly did amazing work.

Repair Quality

I’m beyond thrilled with Classic Collision in Carrollton!

Customer Service

Helena at the front desk, and Alex were beyond top rate customer service. They should be teaching somewhere on how to provide customer service!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional, courteous, and timely service. Explained the repair process and executed it as stated...highly recommend.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Yes I was very pleased with the results and thankfully a thorough cleanliness job was done before the vehicle was returned.

Likely to Recommend

Repair Quality

Customer Service

Ray does a very good job at keeping me updated on the status of my vehicle while in the shop

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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