Caliber - Newport News

4.9 (3,224reviews)

99%

(757) 599-4085

9907 Jefferson Ave, Newport News, VA 23605

99%

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9907 Jefferson Ave
Newport News, VA 23605

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About Caliber - Newport News

See Photos

9907 Jefferson Ave
Newport News, VA 23605

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental - Enterprise®

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Call

Website

Reviews (3,224)

Sort By:
Newest
Rating

2,850 Customers Rated

5 Stars

79.5% Complete

(2563)
4 Stars

5.3% Complete

(172)
3 Stars

1.6% Complete

(50)
2 Stars

0.9% Complete

(29)
1 Star

0.3% Complete

(11)
< 1 Star

0.8% Complete

(25)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding communication, with frequent text and phone updates keeping them informed throughout the repair process. The quality of repairs is frequently highlighted, with many noting their vehicles looked brand new upon return. Timeliness is another strong point, as numerous customers reported their vehicles were completed ahead of schedule. Staff friendliness and professionalism are repeatedly commended, and several customers appreciated the added touch of having their vehicles cleaned inside and out. A few customers noted areas for improvement, including occasional delays, minor repair imperfections, and instances where promised updates were inconsistent, as mentioned directly in their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"... the team did on my vehicle! From start to finish, the entire process was smooth and professional. My car looks absolutely incredible" Read more

"from the beginning to the end, the entire staff was very professional! When I picked up my car, it came out better than I expect. I asked ..." Read more

"... appreciated the communication during the repairs. The quality of the repairs were great, like a brand new vehicle." Read more

"This location was so welcoming and clean, staff were very friendly and helpful. I will definitely be bringing ..." Read more

"... had a great experience with this repair shop. The staff was professional, knowledgeable, and kept me informed throughout the repair process. They completed the ..." Read more

"... This made the entire process easy to follow, and my vehicle was finished ahead of schedule. Thank you!" Read more

"Very friendly and helpful from beginning to end. Truck was finished before the date I was told and I was satisfied with the work as well."

"Was done 4 days prior to the estimated completion time"

"... and kept me informed throughout the repair process. They completed the work in a timely manner, and my vehicle is running perfectly. Their pricing was fair, and ..." Read more

"... me during drop-off that would be fix was not. Also it took over a month to get my truck fixed." Read more

"The communication was excellent. All things was always clear from the drop off to pick up."

"... beginning when my husband dropped off the vehicle, the communication was phenomenal. I appreciated getting updates about the progress and any potential hold ..." Read more

"From start to finish communication was excellent and I was updated every step of the way. This made the entire ..." Read more

"... Caliber asked my preferred method of communication and reached out to me regularly M,W,F via texts with updates." Read more

"That was the only reliable part of the process were the text communicationsupdates."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... the team did on my vehicle! From start to finish, the entire process was smooth and professional. My car looks absolutely incredible" Read more

"from the beginning to the end, the entire staff was very professional! When I picked up my car, it came out better than I expect. I asked ..." Read more

"... appreciated the communication during the repairs. The quality of the repairs were great, like a brand new vehicle." Read more

"This location was so welcoming and clean, staff were very friendly and helpful. I will definitely be bringing ..." Read more

"... had a great experience with this repair shop. The staff was professional, knowledgeable, and kept me informed throughout the repair process. They completed the ..." Read more

"... This made the entire process easy to follow, and my vehicle was finished ahead of schedule. Thank you!" Read more

"Very friendly and helpful from beginning to end. Truck was finished before the date I was told and I was satisfied with the work as well."

"Was done 4 days prior to the estimated completion time"

"... and kept me informed throughout the repair process. They completed the work in a timely manner, and my vehicle is running perfectly. Their pricing was fair, and ..." Read more

"... me during drop-off that would be fix was not. Also it took over a month to get my truck fixed." Read more

"The communication was excellent. All things was always clear from the drop off to pick up."

"... beginning when my husband dropped off the vehicle, the communication was phenomenal. I appreciated getting updates about the progress and any potential hold ..." Read more

"From start to finish communication was excellent and I was updated every step of the way. This made the entire ..." Read more

"... Caliber asked my preferred method of communication and reached out to me regularly M,W,F via texts with updates." Read more

"That was the only reliable part of the process were the text communicationsupdates."

Amanda (Dodge owner) reviewed 9/3/26

Layla (Mazda owner) reviewed 9/3/26

Denise (Dodge owner) reviewed 9/3/26

Great job!!

Adrian (Nissan owner) reviewed 9/2/26

Wendy (Honda owner) reviewed 8/31/26

They did a good job. My care was returned clean.

Very easy to talk with and set up Appointments

John (Mazda owner) reviewed 8/31/26

Streamlined receipt process, routine updates , and timely repairs as committed .

Jacob (Hyundai owner) reviewed 8/31/26

This is my second visit this summer, and everybody on the team has been incredible. Communication is incredible and my vehicles look better than before.

Tascheglia (Nissan owner) reviewed 8/31/26

Caliber Collision did an excellent job with my car. The process was seamless and they kept me up to date through the whole process. I would definitely recommend! They are appreciated

My experience was amazing. I was informed the entire time of the progress of the repairs and they were finished earlier than expected. I would highly recommend this team. Great customer service as well. Thank you!

Amazing

Michael (Dodge owner) reviewed 8/31/26

Everything was perfect.

Gary (Ford owner) reviewed 8/29/26

Car looks like new. Awesome job.

David (Ford owner) reviewed 8/27/26

Denise (Toyota owner) reviewed 8/27/26

Keiandra (Kia owner) reviewed 8/27/26

Rhonda (Dodge owner) reviewed 8/27/26

Sarah (Volkswagen owner) reviewed 8/26/26

I can’t thank the team enough for their exceptional service. I was kept informed throughout the repair process, and when I experienced a health incident, they went above and beyond to make sure I received the car as promised. They are not only an excellent collision repair shop, but genuinely caring and compassionate people. I would highly recommend them.

Hannah (Mazda owner) reviewed 8/25/26

The team did a great job! service was fast and professional, really appreciate the work they did on my vehicle!

Nasya (Dodge owner) reviewed 8/24/26

Jacqueline (Toyota owner) reviewed 8/24/26

Mason (Hyundai owner) reviewed 8/24/26

Quick work and good communication

Did a great job fixing the repairs and gave my car back washed and looking good.

Very good customer service and friendly

Christopher (Hyundai owner) reviewed 8/21/26

Give expected completion updates. I called 8/17 to see if it would be ready before 8/20 and was told that was still the expected completion date. Two hours later I got an email that it was ready for pickup.

No real updates.

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It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

Caliber - Newport News

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Newport News

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (3,224)

2,850 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0