Kempsville Body Shop

5.0 (532reviews)

100%

(757) 490-0042

5744 Southern Blvd, Virginia Beach, VA 23462

100%

5744 Southern Blvd
Virginia Beach, VA 23462

Get Directions Email

About Kempsville Body Shop

5744 Southern Blvd
Virginia Beach, VA 23462

Get Directions Email

In operation 37 years.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	9:30 am - 6:30 pm
Tue	9:30 am - 6:30 pm
Wed	9:30 am - 6:30 pm
Thu	9:30 am - 6:30 pm
Fri	9:30 am - 6:30 pm
Sat	Closed

* Holiday hours may differ.

Call

Reviews (532)

Sort By:
Newest
Rating

485 Customers Rated

5 Stars

85% Complete

(452)
4 Stars

5.3% Complete

(28)
3 Stars

0% Complete

(0)
2 Stars

0% Complete

(0)
1 Star

0% Complete

(0)
< 1 Star

0.9% Complete

(5)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return. The staff is frequently highlighted for outstanding professionalism, friendliness, and going above and beyond expectations. Communication throughout the repair process received strong commendation, with customers appreciating regular updates via phone and email. Timeliness was a standout strength, as numerous customers noted their vehicles were completed ahead of schedule. Additional touches such as returning vehicles cleaner than when dropped off were widely appreciated. A few customers noted areas for improvement, including delays beyond anticipated delivery dates, interior cleanliness concerns after repairs, and occasional issues with trim or parts requiring a return visit, as mentioned directly in their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"... Colorado. From the initial estimate to the final pickup, the entire process was professional, transparent, and efficient. The quality of the repair exceeded my expectations—the ..." Read more

"... fix two glitches after 5 PM on a Friday evening. Excellent job before, during and after the repair. Will always recommend their work to others. Keep ..." Read more

"... satisfied. I would not hesitate to recommend to everyone: professional, honest, and quality performance." Read more

"... date on the progress of the repair of my vehicle and got the work done quickly. I would return to them if their services are ever needed in the future and ..." Read more

"Awesome service & workmanship"

"Vehicle was done before it was promised."

"it was ready before and they very nice and they went above and beyond"

"I was very surprised at how quickly my vehicle was completed and ready ."

"They completed our repairs faster than expected and it looks great."

"The work was completed within eight days. I was very pleased with the service."

"Called and emailed to keep abreastof progress"

"The shop keep me informed from start to finish. Excellent communication."

"... service oriented. I would recommend to everyone. Communication was perfect." Read more

"Reasonable time in shop. Good communication."

"Communication was great !"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... Colorado. From the initial estimate to the final pickup, the entire process was professional, transparent, and efficient. The quality of the repair exceeded my expectations—the ..." Read more

"... fix two glitches after 5 PM on a Friday evening. Excellent job before, during and after the repair. Will always recommend their work to others. Keep ..." Read more

"... satisfied. I would not hesitate to recommend to everyone: professional, honest, and quality performance." Read more

"... date on the progress of the repair of my vehicle and got the work done quickly. I would return to them if their services are ever needed in the future and ..." Read more

"Awesome service & workmanship"

"Vehicle was done before it was promised."

"it was ready before and they very nice and they went above and beyond"

"I was very surprised at how quickly my vehicle was completed and ready ."

"They completed our repairs faster than expected and it looks great."

"The work was completed within eight days. I was very pleased with the service."

"Called and emailed to keep abreastof progress"

"The shop keep me informed from start to finish. Excellent communication."

"... service oriented. I would recommend to everyone. Communication was perfect." Read more

"Reasonable time in shop. Good communication."

"Communication was great !"

Brittany (Honda owner) reviewed 10/22/26

Willie (Toyota owner) reviewed 10/22/26

Great service

Edgardo (Nissan owner) reviewed 10/20/26

I was very satisfied and my workvan was looking good. And thank you guys for good work.

John (Toyota owner) reviewed 10/19/26

They did a phenomenal job and went above and beyond. They cleaned inside and outside of my car, including the headlights. Definitely a 10/10! The repairs look great. My car looks brand new!

I would recommend everyone to come to the shop if they need to fix their car!

Extremely satisfied! They went above and beyond by paying attention to details.

Great customer service! Friendly staff and made me feel like home.

Shelby (Honda owner) reviewed 10/1/26

Kempsville Body Shop did an excellent job on my bumper! Couldn't even tell that the bumper was holding on with zip ties the week before, looks as if nothing ever happened. Would definitely recommend to anyone looking for body work.

Very friendly, personable and communicative!

O (Honda owner) reviewed 9/28/26

Melissa (Nissan owner) reviewed 9/24/26

Always satisfied with the work.

Elizabeth (Chevrolet owner) reviewed 9/24/26

Angela (Toyota owner) reviewed 9/16/26

Angelo (Toyota owner) reviewed 9/11/26

Outstanding job!

Shelia (Ford owner) reviewed 9/10/26

Would always send people I know there

Never disappoints!! Very friendly

Amazing

Michelle (Toyota owner) reviewed 9/10/26

John (Subaru owner) reviewed 8/31/26

Have been doing this ever since I experienced them in November 2024 with a repair of my Grand Marquis at the time. They do OUTSTANDING work and take great care to make your vehicle look like it was brand new and just off the lot.

The repairs made my Forester look like it was when I drove it off the lot 8 months ago.

Lilieous (Nissan owner) reviewed 8/24/26

Thank you Margie and the hard working automotive technicians for your tireless work on my 2017 Nissan Murano! I truly admire your craftsmanship and attention to detail! I am grateful to Margie for keeping me abreast of the status of the repairs and insurance claims. The final reveal was well worth the wait!

Manya (Hyundai owner) reviewed 8/21/26

Thanks for answering any questions that I might had and providing excellent customer service.

Marlene (Nissan owner) reviewed 8/21/26

Carlo (Ford owner) reviewed 8/20/26

It seemed to take a long time to get the work done, but I understand the parts were hard to find for a 22 year-old truck.

Zandra (Subaru owner) reviewed 8/20/26

They put the wrong color strip on the back of my car. I saw the back of my car is dirty with debris from them sanding, and it's on the back of the second row seats as well.

Amelia (Toyota owner) reviewed 8/13/26

I would recommend Kempsville Body Shop family and friends. This is the second time I’ve used them to repair my vehicle. If I need to get another repair I will get them to repair my vehicle again.

Kempsville Body Shop did a great job on repairing my vehicle. They are professional and I would do business with them again.

The repair shop personnel was professional. Ms Margie went over and beyond her job with assisting me with my repair.

Deborah (Honda owner) reviewed 8/3/26

Very good and very great communication great service

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Damage from hail storms is a common occurrence in some areas of the country but can easily be fixed by an auto body shop. In most cases, the shop will perform a process called Paintless Dent Repair (PDR) which can eliminate the dents without having to repaint your vehicle.

Kempsville Body Shop

About Kempsville Body Shop

Reviews (532)

485 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -