Classic Collision Virginia Beach

4.9 (1,193reviews)
99%
101 Distribution Dr,  Virginia Beach,  VA  23451
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In operation 43 years, 3 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Virginia Beach, VA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Infiniti, Hyundai, Kia and Nissan; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Detailing
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Genesis
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
Call
Email

Reviews (1,193)

Customers say
Overall Customer Satisfaction
Customers consistently praise Classic Collision for exceptional service quality, with many noting their vehicles look brand new after repairs and that work often exceeds expectations. Communication stands out as a major strength, with customers appreciating daily text updates, proactive information sharing, and staff who answer questions promptly and thoroughly. The shop consistently delivers repairs ahead of schedule, with many customers delighted to receive their vehicles days earlier than promised. Additional touches like vehicle cleaning and detailing are frequently mentioned as pleasant surprises that enhance the overall experience.
AI-Generated from reviews written in the last 12 months
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"They are true professionals, and made the process easy and comfortable."
"Classic Collision repaired my vehicle quickly, with high quality work and charged me exactly what the ..." Read more
"Classic Collision was efficient, quick, and very communicableprofessional. The entire process was ..." Read more
"Professionalism was unmatched from beginning to end. The vehicle looked like nothing happened to it, ..." Read more
"Everyone was very informative and professional! Perfection!"
"The repair went quicker then I was initially told. What a pleasant surprise."
"Communication was great updated me every step of the way its also got done a day early and looked brand new 1010"
"Was scheduled to be available Friday and they had it ready the Monday before!!! YAY!!"
"... with, always ready for a question with an answer. You were fast in getting my vehicle ready for driving again, 7 days earlier than expected and my ..." Read more
"It was early!"
"I was always updated & didnt have to ask questions bc they were answered prior to me even having to ..." Read more
"Great customer service all the way around. Communication was on point! Thank you I will definitely ..." Read more
"... the front desk to the lady that did the estimate. Communication was on point the updates were a plus. It's nice when a business still values customer ..." Read more
"The quality of the repair was excellent, and I was especially impressed with the clear, consistent communication throughout the process. I always knew ..." Read more
"... car looks great! The whole process was stress free! There was great communication and the service was outstanding!" Read more

My Experience

Your communication system is amazing. Keeping us informed of the progress was very helpful in getting things done in a timely manner. The finished work was also great.

My Experience

Very pleased with the service and repair of my vehicle. Very professional and courteous Customer service. Thank you.

My Experience

My Experience

I am so pleased with the fact that you handled every aspect of the repair and kept me informed of the progress all along. And the result is beautiful. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

down to earth group, very customer service oriented and they did a wonderful job fixing the Subaru! Thank you for your kindness and efforts!

Likely to Recommend

Repair Quality

Very kind, down to earth crew. Thank you for the hard work you all put in to coordinating and helping to get the car fixed. I really appreciate you all. Thank you for your time and energy.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair looks great

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had an excellent experience at this car repair shop! The staff was professional, friendly, and honest from start to finish. They explained the repairs clearly, completed the work in a timely manner.My car looks great, and I truly appreciate the quality service and attention to detail. It’s hard to find a repair shop you can trust, but they’ve definitely earned my business. I highly recommend them to anyone looking for reliable and dependable auto repairs!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would recommend without hesitation

Repair Quality

Did a great job repairing my Camry

Customer Service

Great customer service. LJ and staff were very friendly

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very quick, polite and did a great job

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Classic Collision is the best. The staff who worked with us were courteous and professional, and provided updates to keep us informed. Our car looks perfect after the repair: you'd never know it had been damaged. Thanks!

My Experience

My Experience

Exceptional service and communication. I liked that I was kept informed every day on the repair progress.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My experience with Classic Collision was such a positive experience, especially with their personnel. Lisa kept me updated with the car’s progress, and they were able to finish repairs before the assigned date.

Likely to Recommend

Repair Quality

Customer Service

Excellent follow up and communication. Lisa was the best!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Always personable, professional, and competent staff!

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