Caliber - Virginia Beach - Birdneck

4.8 (2,789reviews)
98%
1121 Jensen Dr,  Virginia Beach,  VA  23451
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In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,789)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting proactive updates via text and phone calls throughout the repair process - eliminating the need to follow up. Repair quality received high marks, with numerous customers noting their vehicles looked brand new upon return. Timeliness was a standout strength, as many vehicles were completed ahead of schedule. The front desk and service staff were frequently described as professional, friendly, and personable. A few customers noted minor concerns such as leftover debris in vehicles, slight alignment issues, or residue on paint, reflecting areas customers themselves identified for improvement. Overall, the vast majority of feedback reflects an exceptionally positive experience, with many customers expressing intent to return and recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"Second time at this facility, wouldnt go anywhere else. Fixed perfectly and SO CLEAN!!"
"Excellent work, cant even tell it had to be repaired. Everyone was very professional and the cost was reasonable. ..." Read more
"I was completely satisfied with the quality of the repair of my car. The car looked amazing! Everyone that ..." Read more
"Parts not properly installed. Paint had trash and scuff marks. Rear bumper was not prepped before final paint leaving ..." Read more
"... message indicated they would call back within 4 hours. The initial callback took about 6 hours. When I tried calling again the next day, it went ..." Read more
"Beautiful job, reasonable price, and was delivered ahead of promised time!"
"Done 3 days earlier than expected!!!"
"I got it 3 day's before it was estimated to be done"
"My vehicle was ready a week before it was said to be finished !"
"Very well done! The repairs look great and the time it took was shorter than expected. Very satisfied with the work."
"Great repair and excellent customer service! I liked how your shop gave me updates on my car repair instead of me calling in. I appreciate it a lot. ..." Read more
"terrific work, but equally important great communication. no surprises, always knew where things were standing. under promises and over performed."
"... all of the updates we received during the process, we never had to guess what was going on with our car" Read more
"EXCELLENT job on this. Ive never had a body shop keep me informed about the continuing work on my vehicle. It was very reassuring!"
"Communication Quote was 3 times what was first explained"

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

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Kept me Informed?

Yes

Ready on Time?

Yes

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Kept me Informed?

Yes

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Yes

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Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We are writing to express our sincere appreciation for the exceptional service we received at Caliber Collision- Birdneck @ 1121 Jenson Drive, Virginia Beach, VA 23451 While Caliber has consistently been our trusted choice for automotive exterior repairs, our recent experience at this particular location truly set a new standard. The entire team at the Caliber Collision- Birdneck facility demonstrated remarkable professionalism and expertise. We were especially impressed by Mr.Austin, whose dedication to customer communication was outstanding. He meticulously kept us updated on every phase of our car's repair, providing invaluable peace of mind throughout the process. His polite demeanor and professional approach made a significant difference, reinforcing our confidence in their service. We were delighted to pick up our vehicle precisely on the target date, a testament to their efficient scheduling and commitment. Furthermore, the car was returned in pristine condition – not only was the repair flawlessly executed, but both the interior and exterior were impeccably clean, exceeding our expectations. As thoroughly satisfied customers, we enthusiastically recommend Caliber Collision on Jenson Drive. For anyone in the 757 area seeking top-tier automotive repair services, you will undoubtedly be pleased with their quality and professionalism. We highly suggest requesting Austin; his exceptional service and diligent updates ensure a remarkably smooth and positive experience.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Arrived to pick up my car that was “ready” only to find multiple large issues including a scraping door and panel that made obvious popping sounds. Awful work and review and approval. Entire panel off center and bowing. How does this happen when that’s the persons job is to make sure it’s perfect?

Likely to Recommend

Repair Quality

Thank you!!!

Customer Service

Amazing staff!!!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Asked for simple ketchup on front bumper and was ignored.

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Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

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Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Great. Becky at reception desk was extremely helpful. Worked with both Austens; both were very responsive.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

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Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Austin Knowles was overall amazing. The customer service that he delivered was immaculate. He kept me updated on every little detail and I thank him for that!!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Entire process was seamless. Communication was excellent from front desk to pickup.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks to your team, Austen, Becky for attention to the issues of my request concerning my Ford. Job well done! G.

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Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

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Kept me Informed?

Yes

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Yes

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Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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