Caliber - Virginia Beach - Birdneck

4.9 (2,755reviews)
98%
1121 Jensen Dr,  Virginia Beach,  VA  23451
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In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,755)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting proactive updates via text and phone calls throughout the repair process. The quality of repairs was frequently described as flawless, with vehicles returned looking brand new. Timeliness was a standout strength, as numerous customers noted their vehicles were completed ahead of schedule. Staff professionalism, friendliness, and attentiveness were repeatedly commended. A few customers noted minor concerns such as repair alignment issues, leftover residue, or parts not properly installed, as mentioned directly in their feedback. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"Second time at this facility, wouldnt go anywhere else. Fixed perfectly and SO CLEAN!!"
"... satisfied with the quality of the repair of my car. The car looked amazing! Everyone that dealt with me was kind, courteous and cared about the service they gave. ..." Read more
"Parts not properly installed. Paint had trash and scuff marks. Rear bumper was not prepped before final paint leaving ..." Read more
"Excellent work, cant even tell it had to be repaired. Everyone was very professional and the cost was reasonable. ..." Read more
"... Caliber location for service, and on both occasions incorrect parts were installed. As a result, I had to returnleave the vehicle again for additional repairs to correct the issue." Read more
"Beautiful job, reasonable price, and was delivered ahead of promised time!"
"Done 3 days earlier than expected!!!"
"I got it 3 day's before it was estimated to be done"
"The repair is taking too long."
"Completed the work faster than expected and was able to get us in fast."
"Great repair and excellent customer service! I liked how your shop gave me updates on my car repair instead of me calling in. I appreciate it a lot. 1010 job well done."
"terrific work, but equally important great communication. no surprises, always knew where things were standing. under promises and over performed."
"... all of the updates we received during the process, we never had to guess what was going on with our car" Read more
"... message indicated they would call back within 4 hours. The initial callback took about 6 hours. When I tried calling again the next day, it went straight to voice mail again." Read more
"Automated message received that my car was ready. When I showed up, it was 3 days away from being ready. No explanation from anyone."

My Experience

The Caliber team was quick, efficient, and did an excellent job communicating with me and keeping me updated throughout the whole process! Austin, especially, was a huge help. My car looks good as new!

My Experience

Amazing job. Exceeded my expectations

My Experience

Caliber Collison was very nice to work with. They were very responsive to questions and completed the repair in a timely manner.

My Experience

Great experience as always!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Excellent, five stars, everyone and everything met or exceeded my expectations.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Austin and Becky are AMAZING! So grateful for their kindness and care.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great office and employees

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Austin, my technician was wonderful and kept me updated every step of the way.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was able to drop my BMW off a day before scheduled date . My loaner picked me up within 30 minutes. Within in 2 business days My BMW was ready for pick up. Awesome! Repair was great ! Austin and front desk clerk Becky is very nice. Keep up the good work!

Likely to Recommend

Repair Quality

Awesome

Customer Service

Great Service !

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Austin was great!!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very organized, helpful and communicated through the repair process. They even finished the job ahead of schedule.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Austin kept me abreast of the progress and it was fine early even

Likely to Recommend

Repair Quality

The car was some earlier than expected and Austin kept me abreast throughout.

Customer Service

Becky was very friendly and great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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