Caliber - Virginia Beach - Oceana South
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 4.5/5.0 -
If vehicle cleanliness and details are to be improved along with the issues I have found on the truck already were not there Id be inclined to give a higher number.
Repair Quality - 3.5/5.0 -
The truck bed vibrates to where something is loose or missing. The spare tire was on upside down and flopped around. Found a good size scratch/scrape on the opposite side of the truck bed that wasn’t there before repairs. Inside of the truck was dirty and dusty from shop dust and welds. Rear license plate frame went missing. My guess is during the truck bed removal and repair.
Customer Service - 4.5/5.0 -
The prodev I would give is to inform customers with more in depth information on status, parts, time lines, next steps, etc. other than just a highlight of what is going on. Second there were times when updates were very short and brief like the employee was mad and wanted to end the conversation. Other than that the experience was pleasant and for a non car person this would have been a 10/10 experience I’m sure.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you very much for taking care of our vehicle. We’re so satisfied with the repair and excellent customer service.
Customer Service - 5.0/5.0 -
People are so nice and friendly.
My Experience - 5.0/5.0 -
Team worked really. Hard to finish repairs before my rental ran out. Great job.. erg Pleased
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
On time Was kept up to date Workmanship great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This is my second car to go in for repair in a month. Again, Kelly was extremely helpful and my repairs were mistake free
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very good customer service and they explained everything they were going to do with your car.
Likely to Recommend - 5.0/5.0 -
Overall everything was excellent and close to my home.
Repair Quality - 5.0/5.0 -
Caliber kept me up to date at all times during the process. The man who I dealt with at the end (getting the car back) stayed late to help ne get my car back and return the rental before the weekend. Much appreciated that. Busy shop, and the do very good work with excellent customer service.
Customer Service - 5.0/5.0 -
Customer service was excellent. See previous comment.
My Experience - 5.0/5.0 -
They kept me informed and were very pleasant to work with.
My Experience - 5.0/5.0 -
We had a fantastic experience from start to finish. Can't say enough good things about the customer service from all members.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
No, definitely so convenient. So quick works well. Extremely well with the insurance company
Repair Quality - 5.0/5.0 -
Amazing work by all concerned! From the front desk to the service advisor to the crew doing the work. They work brilliantly with Geico and getting everything taken care of. No worries here. Beautiful management. Beautiful work.
Customer Service - 5.0/5.0 -
Can't say enough about what they did for this vehicle and taking care of it and the amount of time that was there. I thought it'd be there for much longer but within a week it was completed awesome
My Experience - 5.0/5.0 -
It was completely great
My Experience - 0.0/5.0 -
1. I was contacted because something “took longer than expected” and caliber asked if I minded being charged. I agreed, which is my fault, as in my line of work that isn’t put on the client. 2. Communication towards the end was poor. I was told the car would be ready Friday, and it wasn’t. I then had to call Monday morning to ask and was told it just needed to be cleaned and paperwork and I would get a call or text when ready. Not only did I not get a call but it was not ready at COB. Status was changed after closing despite it not being ready for pick up. Excuse was “one cleaner and they got assigned to something else”, which I don’t mind acceptable. 3. There were multiple missing parts, a set noticed at pick up and then later the same evening. Seems like QC needs some improvement. I was told the parts are being ordered, but I haven’t been told which part one of them is. It was clearly missing parts as it was not symmetrical. 4. In the very beginning I was told OEM parts could be faster than after market and then told the opposite the next day. I have used caliber in the past and I am pretty disappointed this time, with issues still unresolved.