Caliber - Virginia Beach - Lynnhaven

4.8 (4,166reviews)
97%
581 Central Drive,  Virginia Beach,  VA  23454
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In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (4,166)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional service quality, with particular appreciation for the professional and courteous staff who maintain excellent communication throughout the repair process. Many highlight receiving regular updates via text messages and phone calls, keeping them informed at every step. The quality of repairs is frequently described as outstanding, with vehicles looking brand new or better than before the accident. Timeliness is another strong point, with numerous customers reporting their vehicles were completed ahead of schedule. The staff's professionalism, friendliness, and attention to detail create a stress-free experience during what is typically a difficult time. While there are occasional minor issues with paint matching or cleanliness, the overwhelming majority of feedback reflects high satisfaction with both the repair quality and customer service experience.
AI-Generated from reviews written in the last 12 months
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"Outstanding customer service. True professionals and outstanding craftsmanship. My car looks brand ..." Read more
"These guys went above and beyond to make sure I was happy and I was. Would highly recommend to anyone"
"... even earlier than the original date they gave me. The work was top-notch, and the whole experience was stress-free. I 100% would go back hopefully I wont need to, but ..." Read more
"It was ready sooner than even they anticipated!"
"I am so thankful to have montage back. They returned her well ahead of schedule and in perfect condition. Great service!!!"
"A few days early!"
"it was early and looks great"
"It was done about a week early which was fantastic!!"

Likely to Recommend

Repair Quality

So pleased with the workmanship on the repairs and the condition of the entire exterior. The whole car looks like new!

Customer Service

The entire staff that I had cont with showed a top degree of professionalism

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very pleased with the outcome of the repair on my 2026 Raptor in Antimatter Blue. I was very concerned about matching the paint color. When I got it back it was sitting up front in full sun and if you didn’t know you could not tell where it was painted. I got it home and went over the entire truck to make sure everything worked, and it does. Totally satisfied. They are a 10 out of 10. If I ever need a paint the body shop. I will give them a call.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional and kept me updated on my vehicle’s status

Likely to Recommend

Repair Quality

very professional and kept me updated on the process of my vehicle

Customer Service

they kept me updated on the process of my vehicle

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Professional work & would definitely recommend them

Repair Quality

Kept me informed throughout the process of what’s happening. Car was ready on time, cleaned & looked good. Caliber did a great job fixing my car & I would definitely recommend them.

Customer Service

Very courteous & professional

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate the personal feeling at this specific location and the frequent updates are perfect.

Likely to Recommend

Repair Quality

The car looked amazing after they finished. They kept me updated every step of the way. I've never experienced this level of professionalism and communication from a body repair shop before. Thank you Justin Helms!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Justin keep me updated on the entire situation

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer service was very friendly and helpful,they did a excellent job with the paint job, I am very pleased 😀.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was totally impressed with the people at Caliber. When I took my car in to be repaired, I was welcomed by the nice people at the front desk. After checking in, I met Russ, who came out to talk to me about my car and what needed to be done. He explained each detail thoroughly and told me what different possibilities could come up after they started working on the car. He was upfront and honest, and he was very kind. He was knowledgeable and sincere. I received several texts and calls updating me about the work that was being performed. And when I went to pick up my car, he was there, and he showed me everything that had been done and explained each detail. He really was sincere and caring, and that made all the difference. I will definitely refer any of my friends to Caliber Collision should they need car repairs. It is a fine company!

Likely to Recommend

Have already done so.

Repair Quality

I am very satisfied with the results of my repair. It looks as though it was never involved in an accident. I have already given your information out to numerous people.

Customer Service

Both Mark and Dan were great to work with. They both have excellent customer service skills.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

You all do amazing work each time I unfortunately have to come in from someone vandalizing my car! Glen (sp?) kept me updated from start to finish and was professional throughout. Can’t suggest you all enough to colleagues.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Justin and his team did an amazing job on the car. Kept me updated every step of the way.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had an excellent experience kept well informed thank you

My Experience

Russel and his team did an excellent job of repairing my Camry

Likely to Recommend

Repair Quality

They did a very good job of repairing my vehicle

Customer Service

They did a very good job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

the repairs came out wonderfully and like nothing ever happened. excellent communication through out the whole process! Im very pleased.

My Experience

Very impressed with all service.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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