Bay Service & Collision Center - Airport

4.8 (1,857reviews)
95%
6936 N Military Hwy,  Norfolk,  VA  23518

In operation 45 years.

Bay Automotive is a family-oriented company that has been committed to helping customers for over 35 years. Our purpose is simple. We make it a breeze with pick-up and delivery, touch-less drop to pick-up, and mobile collision estimates to ensure that your time is not wasted. We are here for you!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
GM Basic
I-Car

Reviews (1,857)

Likely to Recommend

Repair Quality

There has obviously been no quality control after the repair was finished. The turn signla was not working what was discovered by me when I picked up the car after I received a message it was finished. It was fixed on the spot but that should have been checked before. Also the replaced front end is not flush on one side, it is flush on the other side.

Customer Service

Personnel is friendly and helpful

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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My Experience

Likely to Recommend

Repair Quality

Everyone is always nice and professional and keep you informed on what’s going on with your vehicle

Customer Service

Returned Clean

My Experience

I DIDN'T UNDERSTAND WHY MY SEATS WERE LAID BACK LIKE THEY WERE WHEN I GOT INTO MY VEHICLE. NOT JUST ONE SEAT. BUT BOTH OF MY FRONT SEATS. COULDN'T UNDERSTAND THAT CONCEPT AT ALL. THE WORK THAT WAS DONE LOOKS GREAT.

My Experience

Jesse Lockhart was absolutely AMAZING!! Took the time to explain the process of the repairs and maintained communication throughout! So thankful for him and his expertise! I trusted him every step of the way! Thank you Jesse!!

Likely to Recommend

I will recommend others to Jesse Lockhart in a heartbeat!

Repair Quality

Jesse Lockhart was a 10/10!!

Customer Service

Jesse Lockhart communicated with me throughout the entire process! Very professional!

Returned Clean

Likely to Recommend

Repair Quality

Excellent job! Thanks

Customer Service

Your front lady is so sweet and very knowledgeable.

Likely to Recommend

Repair Quality

All looked great and fairly priced.

Customer Service

All were very kind and easy to work with.

Returned Clean

My Experience

Great job but my truck was done on Friday no one call me till Wednesday the next weak

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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skip

Repair Quality

man you guys straight hit my insurance company over the head 1000 for an estimate and three days storage. im in the wrong line of work.

Customer Service

skip

Returned Clean

My Experience

So far so good, no issues as of yet, thank you again

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Have already told coworkers and friends about the wonderful service.

Repair Quality

The work was very good. Couldn't tell the vehicle had been damaged. Looked new!

Customer Service

Friendly and very helpful throughout the process.

Returned Clean

My Experience

I started using bay automotive. I don’t know two decades ago. I have brought friends and family there because their work is so outstanding.. their communication with you top-notch. They get a five out of five stars.

Likely to Recommend

Repair Quality

Customer Service

Bay Automotive provided excellent customer service after my hit-and-run accident. The representative explained everything clearly, kept me informed throughout each step, and my vehicle was completed exactly when promised. The repairs and paint job were excellent—you can’t even tell the car was ever damaged! I highly recommend Bay Automotive.

Returned Clean