Bay Service & Collision Center - Airport

4.7 (1,839reviews)
96%
6936 N Military Hwy,  Norfolk,  VA  23518

In operation 45 years.

Bay Automotive is a family-oriented company that has been committed to helping customers for over 35 years. Our purpose is simple. We make it a breeze with pick-up and delivery, touch-less drop to pick-up, and mobile collision estimates to ensure that your time is not wasted. We are here for you!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,839)

My Experience

I started using bay automotive. I don’t know two decades ago. I have brought friends and family there because their work is so outstanding.. their communication with you top-notch. They get a five out of five stars.

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Customer Service

Bay Automotive provided excellent customer service after my hit-and-run accident. The representative explained everything clearly, kept me informed throughout each step, and my vehicle was completed exactly when promised. The repairs and paint job were excellent—you can’t even tell the car was ever damaged! I highly recommend Bay Automotive.

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My Experience

Not only was the repair done with expert precision but communication with us was ideal throughout the process

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Definitely

Repair Quality

Bay Auto completed a complex job so the car literally looks like new Also commu inaction was outstanding throughout the process

Customer Service

See above

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good

Repair Quality

very good service and good work

Customer Service

I'm happy

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My Experience

Great service! They did an excellent job repairing my car. Friendly, professional, and trustworthy. Highly recommend!

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Repair Quality

Bay Automotive provided excellent service from start to finish. The staff was friendly, professional, and honest, and they got the job done right. I really appreciated the clear communication and fair pricing. I’ll definitely be coming back and highly recommend Bay Automotive to anyone looking for a trustworthy auto shop!

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My Experience

You have repaired my white KIA Forte about 4 years ago and the work was amazing and outstanding. You have now repaired my Cadillac and the people were amazing and the work was incredibly outstanding.

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Customer Service

The people who assisted me were outstanding and the work was outstanding as well

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Repair Quality

This is the second time I have brought my car to Bay and I’m well pleased I will recommend you guy’s to family and friends

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Your staff did an outstanding job on my car. I would recommend anyone that have any problems with their vehicles to Bay. I am biased because I used to work there for Bay Chevrolet in 1994 through 96.

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Always get great service from Bay automotive. I appreciate y’all as always thank you.🤙🏼

Repair Quality

Always great customer service as well as the final product is always taken care of. Will always come back here. Thanks again.

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My Experience

I only did business with the ladies there but they were so sweet and compassionate. They made me feel very comfortable and very relevant. I would recommend anyone to seek business at Bay Automotive!! Thank you Kimberly! You were great!!! I'm so sorry for but I forgot the ladies name who's office was to the right as soon as you stepped inside the building- She was really special!!!! Thank you All

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All the ladies at Bay were great and very compassionate. Thank you for making my experience very comfortable!!!

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Completely satisfied

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My Experience

looks great

My Experience

Glass all over inside of car after you replaced a busted windshield very shoddy work

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Thank you for being professional from start to finish

Customer Service

Continue to keep me up to date

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Very well done

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I was surprised that things turn out ok because I was worried about the repair Thank you for your services

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