Bay Service & Collision - Old Dominion
In operation 16 years.
We are third generation vehicle repairers and our parent company has been in business for over 75 years. We perform insurance and customer pay work with the utmost integrity. Our staff has over 200 years of combined industry knowledge Our work is guaranteed for as long as the original repair owner owns their vehicle. We provide Collision and Service in 2 locations in Norfolk, VA.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent service, and quick.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will tell everyone
Repair Quality - 5.0/5.0 -
Best repair in the world!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I had an excellent experience with Bay Old Dominion Automotive. The team, Chandler, Aimee, and Helen, were all very helpful. Communication about the status was on point. This is important because the completion date was moved forward a few times because of damaged replacement parts. I give them an A+! Great Job!
Likely to Recommend - 5.0/5.0 -
I recommend them and the service shop frequently.
Repair Quality - 5.0/5.0 -
Very pleased with the quality of the work and excellent service.
Customer Service - 5.0/5.0 -
All of my contact with the repair shop's personnel was professional, timely, and customer oriented.
Returned Clean
My Experience - 5.0/5.0 -
Not that I want to have an accident to use the service. But Amy makes the process so smooth. Timely and superior quality job. Weill always recommend. Thanks so much
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service. Fast repairs. Friendly staff.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
This collision shop is great, they communicated well and were great with giving me updates. They did a great job in general and I appreciate it.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone I encountered was kind, helpful, professional. The text updates were great and the Colley Ave location was terrific. My car looks great too.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work! Kind, professional, knowledgeable staff from the desk on…. Grateful I chose the Colley Ave location.
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
My Experience - 5.0/5.0 -
Bay collision was great to deal with. They were professional and completed the repair on time and it looked great!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job communicating updates both via text and phone call, respectful and professional. Timely repair and fantastic customer service.