Bay Custom - Chesapeake
In operation 8 years.
ABOUT BAY CUSTOM AUTO Bay Custom Auto has been operating since 1981 in the collision repair business. Starting as a mechanical repair business in 1971. A company that is based on both integrity and quality. As one of the oldest remaining independent repair shops in the Hampton Roads area, the auto body shop has grown and improved every year. Our quality and determination for customer satisfaction is one of the main reasons for our success. Thanks to many loyal returning customers in Hampton Roads, business relationships with local dealerships, and the respect of many insurance companies, we have been able to stay on top of the cutting edge in repairing vehicles.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would definitely recommend this shop for courtesy, promptness and excellent work on the car.
Repair Quality - 5.0/5.0 -
Repair looked very good.
Customer Service - 5.0/5.0 -
Good job on the vehicle in a timely manner.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Came highly recommended.
Repair Quality - 5.0/5.0 -
Courteous, informative and did a great job repairing our car!
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ya'll did an awesome job repairing our suv! So appreciated Deidre keeping us updated. Everyone we came in contact with was so pleasant and friendly.
Customer Service - 5.0/5.0 -
Ya'll did an awesome job repairing our suv! So appreciated Deidre keeping us updated. Everyone we came in contact with was so pleasant and friendly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service and communication was amazing. The repair turned out perfect, and the communication with the rental agency and insurance wasn’t only appreciated, but was quick and accurate.
Customer Service - 5.0/5.0 -
Tim was fantastic and very personable. If I need more service done, I’d love to work with Tim in the future.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very pleased with the entire repair process! From the intake of my car to pickup I was informed and its status at every step. I would definitely take my car there again. Thank you! Five 🌟
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great staff very kind And professional
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I was so very impressed!
Repair Quality - 5.0/5.0 -
Wonderful repair job, staff, and everything.
Customer Service - 5.0/5.0 -
Efficient, helpful, and friendly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Will definitely use Bay Custom again in the future.
Repair Quality - 5.0/5.0 -
A special thanks to Tim and the folks at the front desk for making my experience go so smoothly. Thanks also to Dent Doctor for such great work.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding work and staff!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Highly recommend!
Repair Quality - 5.0/5.0 -
Bay Custom did a great job repairing my car. They kept in contact with me about the status of my car repairs and were always polite, friendly and helpful every time I communicated with them. Highly recommend!
Customer Service - 5.0/5.0 -
I am extremely satisfied