Bay Custom - Chesapeake
In operation 8 years.
ABOUT BAY CUSTOM AUTO Bay Custom Auto has been operating since 1981 in the collision repair business. Starting as a mechanical repair business in 1971. A company that is based on both integrity and quality. As one of the oldest remaining independent repair shops in the Hampton Roads area, the auto body shop has grown and improved every year. Our quality and determination for customer satisfaction is one of the main reasons for our success. Thanks to many loyal returning customers in Hampton Roads, business relationships with local dealerships, and the respect of many insurance companies, we have been able to stay on top of the cutting edge in repairing vehicles.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
We still have a small issue with the liftgate hatch
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They were great to work with
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience all around! Happy with the condition of my vehicle and the professionalism of all the staff.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0 -
Great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and timely repairs. Very satisfied with my total experience.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I will be recommending your business to everyone who needs repairs. I love the professional job you did on my truck. Thanks so much.💕
Customer Service - 5.0/5.0 -
I was very pleased with the results of my truck, and I will be recommending your services to all my friends. Thank you so much.🥰
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great shop!
My Experience - 5.0/5.0 -
Whatever you do keep up the good work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Yes!!
Repair Quality - 5.0/5.0 -
Customer service was outstanding, was mindful and so attentive to my wants and needs. I felt with Deidra most of the time and she is an amazing person! She did her best to work with the budget the insurance company was willing to pay out with out totaling out my car. And the work that was done was wonderful it looks like that day I bought it
Customer Service - 5.0/5.0 -
Customer service was outstanding, was mindful and so attentive to my wants and needs. I felt with Deidra most of the time and she is an amazing person! She did her best to work with the budget the insurance company was willing to pay out with out totaling out my car. And the work that was done was wonderful it looks like that day I bought it
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks brand new after the repairs.
Customer Service - 5.0/5.0 -
Melissa kept me informed throughout the process and was quick to respond to emails and texts.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The entire experience was great.
Customer Service - 5.0/5.0 -
It was great and efficient.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very happy with the service that I received...I wish I would have taken my vehicle there the last time I had an incident instead of the dealership where I bought it...
Customer Service - 5.0/5.0 -
Great customer service
Likely to Recommend - 4.5/5.0 -
I will definitely tell them we had a great experience!
Repair Quality - 4.5/5.0 -
It took a long time to get the car fixed. I think a lot of that had to do with the insurance. Bay did keep me informed along the way.
Customer Service - 4.5/5.0 -
They did call and keep me informed of the progress.