Beacon Collision Center

4.7 (391reviews)
93%
46 W Waterloo Rd,  Akron,  OH  44319

In operation 5 years.

Beacon Collision Center is a one stop shop for all of your collision repair, scratch dent and paint needs. We are a large volume shop capable of frame repair, suspension repair and all new collision repair which also comes with a limited lifetime warranty. We are a direct DRP for a multitude of insurance companies with a team of veteran techs and estimators. We are an I-Car gold class certified shop and PPG equipped within our paint department. We are linked to all OEM suppliers in our region. Our goal at our shop is to get your vehicle in, written, repaired and back to the customer in the timeliest, most accurate fashion applicable. YOU, OUR CUSTOMER IS OUR GREATEST ASSET.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (391)

Likely to Recommend

I will recommend them to family and friends.

Repair Quality

I have not seen the truck yet, but wife really liked the job they did. She is very satisfied.

Customer Service

They kept us updated with everything.

Likely to Recommend

One of the best experiences with an auto body shop

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kristen Lenart was very nice throughout the entire process. However, I have no confidence in their calibration partner or their repair techs. I was assured that both the manager and the calibration manager test drove my vehicle before returning it to me. Where is their quality control that they would allow a dented/creased supposedly new hood be installed on a car and then to not properly install either the hood or the front fender.

Likely to Recommend

Repair Quality

Great job and very quick. Great customer service

Customer Service

Likely to Recommend

Repair Quality

I'm still waiting for my car to be finished it is currently 8 days past the expected completion date, but only a parts delay was advised.

Customer Service

Employees are nice so far.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

They did a wonderful job and addressed every concern that I had

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

They did an excellent job and friendly staff!

Likely to Recommend

I hate to have to recommend anyone, but if they do have an accident, I would definitely recommend beacon and Dave

Repair Quality

At this point, I’m completely satisfied however I actually haven’t looked inside the trunk. I will look in there today, but I’m pretty sure it’s fine.

Customer Service

Dave was more than professional. I enjoyed dealing with him.

Returned Clean

My Experience

Fantastic service - communication - and work. Highly recommend!

Likely to Recommend

Repair Quality

They keep me updated and they are very good

Customer Service

They keep me updated all throughout the process

Returned Clean

My Experience

Likely to Recommend

Absolutely

Repair Quality

You guys rock

Customer Service

Beacon Collision is the best

Returned Clean

Likely to Recommend

The work itself was good from what i can tell

Repair Quality

Customer Service

They kept contacting and telling me it would be done on a certain day and then it changed. This was 3 times. The 5 day repair took 13 days.

Likely to Recommend

Repair Quality

Body work was great. Sensors was not installed properly. Had to take vehicle back for re-repair….

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

I had to call multiple times on the status of the car, and was given vague timelines. I had to call at 4:00 pm on a friday (last week, and they said the car was ready for pick-up) they close at 5:30 on Friday so I had to drop everything to get it.

Likely to Recommend

I highly recommend this service center to anyone in need of their expertise

Repair Quality

I highly recommend this service center. They were organized and had the rental company ready for me when I pulled in, the paperwork was waiting for my signature, they kept me up to date with completion and the car looked great when I picked it up

Customer Service

See original comment

My Experience

Likely to Recommend

Repair Quality

Customer Service

The service desk, Chris was wonderful