Quality Body Shop - Akron Cr#26

4.9 (2,921reviews)
97%
878 W. Bowery Street,  Akron,  OH  44307
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In operation 79 years.

Quality Body Shop has proudly served our community with expert auto collision repair services since 1947. From minor dents and dings to major collision damage, our experienced technicians are equipped to handle all your collision repair needs with precision and care. As your trusted neighborhood collision repair experts, we’re committed to making the entire process easy and stress-free from start to finish. We work with all insurance companies directly to ensure a smooth, hassle-free experience and get you safely back on the road. We’re proud to be a premier choice for collision repair conveniently located in Akron, OH. At Quality Body Shop, we’re dedicated to getting you back to GO.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Audi
BMW
Chrysler
Dodge
Fiat
Hyundai
I-Car
Infiniti
Jeep
Nissan
Ram
Subaru
Tesla
Volkswagen
Call
Email

Reviews (2,921)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with vehicles frequently described as looking brand new upon return. The text and phone update system receives widespread appreciation, with many customers highlighting how it kept them informed throughout the repair process. Staff professionalism, friendliness, and helpfulness are repeatedly commended across hundreds of reviews. Many customers note repairs completed ahead of schedule, and the complimentary interior and exterior detailing upon pickup is a standout positive surprise. A small number of customers raised concerns directly in their feedback about delays, communication gaps, and occasional quality issues, reflecting areas noted by customers themselves rather than system observations. Long-term loyalty is a strong theme, with many customers referencing decades of repeat business and enthusiastic recommendations to family and friends.
AI-Generated from reviews written in the last 12 months
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"... vehicle with me. Before leaving, I personally noticed new dents and scratches on the driver side door and rocker panel that were not present before the repair. If the shop ..." Read more
"It was a professional and excellent repair. The staff were not only courteous but very concerned that I should be satisfied and updated throughout. I really appreciated the ..." Read more
"... case. Good communication throughout the process. Vehicle literally looks as good as new. Thank you very much!" Read more
"My car looks brand new again! Thank you! The customer service is EXCELLENT. I was quickly put at ease when all of my questions ..." Read more
"... up and it had all low tires and one was flat , and it had adhesive on my new grill and they had missing bolts and plastic snaps for our fender. Would not recommed to anybody" Read more
"... approve work to be completed...then for some reason all communication was sent via text to a landline resulting in no communication" Read more
"... Shop got it done and did an outstanding job. They communicated every step of the process, completed the work when they said they would and returned a like new vehicle. Highly ..." Read more
"... quality of the work is 2nd to none. Highly recommend! The communication and constant updates were refreshing. When dealing with an unfortunate situation they made ..." Read more
"... than I was originally told, and during that time I received little to no communication about the delays. To make matters worse, when I finally picked up ..." Read more
"Again, great communication from staff. Treated as if I was their most important customer…but know I was one of many receiving the same level ..." Read more

My Experience

Gotta say…terrific service. Incredible communication and attention to detail. As I waited for Enterprise to pick me up a gentleman was having a conversation with an elderly woman who had damage on her car. The time he took to answer all of her questions was patient and heartfelt. A lot of people would have been frustrated by some of the questions and he was anything but. They also washed and vacuumed out my car. You’d never know I hit a deer. I don’t want to say “hope to do business with them again” because I don’t need another accident… But if it goes down, I’ll be towing my whip back to Quality Body Shop. No question about it. Thanks QBS and stay attentive out there folks.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

very professional and timely with the repair

Likely to Recommend

Repair Quality

Fast and quality service, professional staff answered all my questions.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very thorough estimate process, conveyed knowledge of my make/model- made me feel at ease. No unexpected surprises with the timeline. They kept me informed. And then the finished product looked great. Gave me back my beloved vehicle. Hope I don’t any future accidents, but if I do, I know where I’m coming.

Likely to Recommend

I have, and will continue to do so

Repair Quality

Once again, fully satisfied with the outcome. They treated it like the car I love. Now 9 years old- still looks like new! Thank you, thank you, thank you!

Customer Service

Nicole is the most competent body repair rep I have ever met. I was so happy to see she was still there. I knew the car was in good hands.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very courteous and helpful people.

Likely to Recommend

Repair Quality

Appreciate the courteous service I received.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very happy they were able to finish my car on the appointed day. And it looked great, I was very pleased.

My Experience

Car looks great and the interior detail is awesome.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Paint looks good, communication and service was great, but you the body moulding is crooked

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repair job looked great. I am pleased that there is a lifetime guarantee.

Likely to Recommend

Repair Quality

There was a “blemish” on the front bumper. I brought the car back and it was taken care of immediately.

Customer Service

Very friendly staff and explained what was being done for the repair.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

you do good work

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

I’ve been coming to quality Body Shop Way back in the 60s when they used to give you coffee cups. I have a eight piece set of coffee cups.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good look of fit & finish. Good result of color match. Quality work that I’ve come to expect from Quality Body Shop. David & Nicole were a pleasure to work with.

Customer Service

Good personal service from David & Nicole

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My vehicle looks great. I am very happy with the work that was done

Likely to Recommend

Repair Quality

I was kept with the progress. There were no delays. My car was finish two days early

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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