Gerber Collision & Glass - Akron

4.9 (2,285reviews)
99%
25 Green St,  Akron,  OH  44303
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In operation 81 years, 28 years at this location.

Gerber Collision & Glass - Akron offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,285)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, with many highlighting frequent updates via texts, calls, and emails throughout the repair process. The quality of repairs receives high marks, with numerous customers noting their vehicles looked brand new upon return. Timeliness is another strong suit, as many repairs were completed ahead of schedule, often surprising customers. Staff friendliness, professionalism, and helpfulness are repeatedly commended. A few customers noted areas for improvement, including instances of miscommunication on completion timelines, occasional issues with repairs requiring a return visit, and isolated concerns about parts quality and repair completeness.
AI-Generated from reviews written in the last 12 months
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"... updated through the whole repair. They were awesome! The repairs and detailing were perfect!" Read more
"I was incredibly impressed with Gerber's customer service AND with the actual work they did to restore my car after the collision."
"... was finished and ready to go when expected. I was very pleased with the body work and paint job, everything was just as I expected. Thank you Gerbers!!" Read more
"I was blown away by not only the level of work, but also the consistent communication. Best customer ..." Read more
"The team was excellent. They consistently provided status updates and feedback with the utmost professionalism throughout the entire process."
"... received updates every Tuesday and Thursday. It was ready earlier than promised and they delivered my vehicle to my residence." Read more
"Best service I ever had kept me in the loop finished promptly quality work would recommend to anyone"
"They called me every step of the way. My vehicle was ready three days early."
"Car was taken care of faster than expected and I was back on the road in under a week."
"Finished about a week early."
"... away by not only the level of work, but also the consistent communication. Best customer service I have ever experienced from an auto shop." Read more
"Outstanding experience. Communication throughout was exceptional. Work was excellent."
"I appreciate the communication while the car was being repaired and how responsive everyone was in helping the process ..." Read more
"Happy with the communication and final repair. Car looks as good as it did the day I bought it!"
"... functioning headlight module. This led to further delays. I just wish the communication was better and not sure why Akron would release the car for ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciated the updates.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

The service was quick, and precise from my initial quote to the installation of my mirror. The staff was friendly. I will recommend your company.

Customer Service

The customer service was refreshing, since most people don't understand the importance of customer service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I love the way my jeep looks, it looks brand new but my passenger window is stuck, I can’t let it down on the passenger side.

Likely to Recommend

Repair Quality

Communication was great. They were very forthright and honest about the challenges they faced with the repairs. I appreciated that they were only going to be satisfied with the repairs being done to their highest standards.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I will be singing your praises to family and friends Thank you so very much

My Experience

Except for the length of time to.complete repairs,.I am fully satisfied and pleased with the service, attention and quality of workmanship performed on my vehicle. Thank you, Steve

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The team was very professional and communicated along the way. The car was delivered at the date promised. Thank you!

Likely to Recommend

Repair Quality

They went above and beyond with my vehicle

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Yes you guys do great work

Repair Quality

You guys really did a great job

Customer Service

Was excellent

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was so, so, so helpful and friendly. While I obviously hope that I don't need to use collision repair services again, I can assure you that if I do require collision repair services, you will be my first (& only) choice.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This was the 2nd time I used Gerber Collision and Glass someone hit me in Feb. on the driver's side doors then just in May someone hit the passenger side doors.Mow both sides of my car look brand new.

Likely to Recommend

Repair Quality

They kept me in the loop on the phases of what my car was in as they repaired it. Which I liked.When finished it lookes brand new .

Customer Service

As I said in the first question they kept me in the loop as to what phase the car was in as they repaired.Stacey is very customer oriented and Steve also.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I was still charged for the cost of the rental of $92.00 for the extra days was in repairs

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Very customer friendly Plenty of communication Competent work

Likely to Recommend

Repair Quality

Customer Service

Friendly Staff Great Service Terrific Workmanship

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Wonderful customer service.

Customer Service

Clean waiting area.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was very kind and knowledgeable, answered any question I had to the best of their ability and they got it done a day earlier than they said, very pleased.Would highly recommend especially the gentleman?I worked with, I think scott was his name maybe

My Experience

My car looks great! Your customer service was exemplary and I appreciate that you kept me advised on a regular basis. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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