Gerber Collision & Glass - Akron

4.9 (2,301reviews)
98%
25 Green St,  Akron,  OH  44303

In operation 81 years, 28 years at this location.

Gerber Collision & Glass - Akron offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,301)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent updates via texts, calls, and emails throughout the repair process. The quality of repairs received high marks, with numerous customers noting their vehicles looked brand new upon return. Timeliness was a strong point, as many repairs were completed ahead of schedule. Staff friendliness, professionalism, and transparency were repeatedly commended. A few customers noted areas for improvement, including instances of incomplete repairs requiring return visits, unexpected charges, and occasional communication gaps, as mentioned directly in their feedback.
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"... updated through the whole repair. They were awesome! The repairs and detailing were perfect!" Read more
"I was blown away by not only the level of work, but also the consistent communication. Best customer service I have ever experienced from ..." Read more
"... was finished and ready to go when expected. I was very pleased with the body work and paint job, everything was just as I expected. Thank you Gerbers!!" Read more
"We could not tell that the car had been damaged. Paint was was matched. Inside of trunk also looked ..." Read more
"Gerber went above and beyond with my vehicle repair."
"Car was taken care of faster than expected and I was back on the road in under a week."
"Finished on time!"
"... customer service was exemplary and I appreciate that you kept me advised on a regular basis. Thank you!" Read more
"I was still charged for the cost of the rental of $92.00 for the extra days was in repairs"
"Service was great kept me informed daily and finished earlier the projected!"
"Outstanding experience. Communication throughout was exceptional. Work was excellent."
"... level of work, but also the consistent communication. Best customer service I have ever experienced from an auto shop." Read more
"Communication was great. They were very forthright and honest about the challenges they faced with the ..." Read more
"... functioning headlight module. This led to further delays. I just wish the communication was better and not sure why Akron would release the car for ..." Read more
"Great communication keeping me updated on status of the repair"

Likely to Recommend

Repair Quality

They got my vehicle repaired very quickly. Great service!

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

Excellent

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Repair Quality

Customer Service

Returned Clean

My Experience

Stephon was EXCELLENT. He was honest, professional, understanding, and kind.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Great company!

Repair Quality

Steve was excellent and the front desk lady was kind

Customer Service

I would go again

Returned Clean

Likely to Recommend

Repair Quality

The repair looks good, but the sensor for system in the car was not plugged back, in so we took it to the dealership and they charged $200, to plug it back in and recalibrate the system. I'll left a voicemail with the insurance Adjuster, so that we can the cost included with the insurance.

Customer Service

The sensor for system in the car was not plugged back, in so we took it to the dealership and they charged $200, to plug it back in and recalibrate the system. That's not good.

Likely to Recommend

people were ok

Repair Quality

nice job

Customer Service

it was fine

My Experience

Thaw job was professionally performed thanks to the work man he done a great service

Likely to Recommend

Repair Quality

Job well done

Customer Service

Returned Clean

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Repair Quality

Excellent work and communication was outstanding

Customer Service

My Experience

Car looks great, delivered on time. Steve was absolutely wonderful thru the whole process and so was Stacy.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

I was kept updated. And when I picked up my car the mechanic explained everything that was done to my car. And why there was delay in the repairs. Thank you

My Experience

The car looks better than brand new, I’m so thankful for all of your help this past month! Very professional and the customer service was exceptional. Much appreciation to you guys!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I appreciated the updates.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

The service was quick, and precise from my initial quote to the installation of my mirror. The staff was friendly. I will recommend your company.

Customer Service

The customer service was refreshing, since most people don't understand the importance of customer service.

Returned Clean

My Experience

I love the way my jeep looks, it looks brand new but my passenger window is stuck, I can’t let it down on the passenger side.