Gerber Collision & Glass - Akron

4.9 (2,283reviews)
99%
25 Green St,  Akron,  OH  44303
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In operation 81 years, 28 years at this location.

Gerber Collision & Glass - Akron offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,283)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional communication throughout the repair process, with regular updates via text, email, and phone calls keeping them informed at every step. The quality of repairs receives outstanding feedback, with many noting their vehicles look brand new or better than before the damage. Timeliness is a major strength, as numerous customers report repairs completed ahead of schedule. The professional, friendly, and courteous staff creates a welcoming environment, while the thorough cleaning and detailing service exceeds expectations. However, some customers experienced delays beyond promised timelines and minor issues requiring return visits for additional repairs.
AI-Generated from reviews written in the last 12 months
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"The car was perfect when we got it back!"
"Happy with the communication and final repair. Car looks as good as it did the day I bought it!"
"... process , and the result at the end was amazing, my SUV looks like new" Read more
"We could not tell that the car had been damaged. Paint was was matched. Inside of trunk also looked ..." Read more
"Outstanding customer service, communication and repair work."
"Ready earlier than expected"
"It was ready early :"
"Finished about a week early."
"It was ready earlier than promised and they delivered my vehicle to my residence."
"2 days early."
"Great communication keeping me updated on status of the repair"
"We were kept informed of the progress of the repair, and everyone we dealt with was friendly and efficient ..." Read more
"Amazing. They helped and communicated every step of the way"
"Almost daily updates."
"Gerber either called or texted every Tue. & Thu.!"

Likely to Recommend

Repair Quality

The service was quick, and precise from my initial quote to the installation of my mirror. The staff was friendly. I will recommend your company.

Customer Service

The customer service was refreshing, since most people don't understand the importance of customer service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I love the way my jeep looks, it looks brand new but my passenger window is stuck, I can’t let it down on the passenger side.

Likely to Recommend

Repair Quality

Communication was great. They were very forthright and honest about the challenges they faced with the repairs. I appreciated that they were only going to be satisfied with the repairs being done to their highest standards.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I will be singing your praises to family and friends Thank you so very much

My Experience

Except for the length of time to.complete repairs,.I am fully satisfied and pleased with the service, attention and quality of workmanship performed on my vehicle. Thank you, Steve

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The team was very professional and communicated along the way. The car was delivered at the date promised. Thank you!

Likely to Recommend

Repair Quality

They went above and beyond with my vehicle

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Yes you guys do great work

Repair Quality

You guys really did a great job

Customer Service

Was excellent

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was so, so, so helpful and friendly. While I obviously hope that I don't need to use collision repair services again, I can assure you that if I do require collision repair services, you will be my first (& only) choice.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This was the 2nd time I used Gerber Collision and Glass someone hit me in Feb. on the driver's side doors then just in May someone hit the passenger side doors.Mow both sides of my car look brand new.

Likely to Recommend

Repair Quality

They kept me in the loop on the phases of what my car was in as they repaired it. Which I liked.When finished it lookes brand new .

Customer Service

As I said in the first question they kept me in the loop as to what phase the car was in as they repaired.Stacey is very customer oriented and Steve also.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I was still charged for the cost of the rental of $92.00 for the extra days was in repairs

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Very customer friendly Plenty of communication Competent work

Likely to Recommend

Repair Quality

Customer Service

Friendly Staff Great Service Terrific Workmanship

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Wonderful customer service.

Customer Service

Clean waiting area.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was very kind and knowledgeable, answered any question I had to the best of their ability and they got it done a day earlier than they said, very pleased.Would highly recommend especially the gentleman?I worked with, I think scott was his name maybe

My Experience

My car looks great! Your customer service was exemplary and I appreciate that you kept me advised on a regular basis. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

I was incredibly impressed with Gerber's customer service AND with the actual work they did to restore my car after the collision.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I would have given them a 10, but I did have to return it for a leak and one handle that came off.

Customer Service

Communication has been excellent and consistent. Staff are friendly and approachable. Steve explains the process thoroughly and lets you know you can ask him anything. It was done on time within the given timeframe, and it was a huge hail repair

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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