Gerber Collision & Glass - Hudson (OH)

My Experience - 5.0/5.0 -

Gerber stands behind their work. I had an issue with a previous repair months after the warranty period and they fixed it at no charge. I recommend them to everyone

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0

My Experience - 5.0/5.0 -

Good workmanship. At first glance appeared like nothing happened.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good job

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Absolutely loved the whole office staff. I was in a real hurry, so the office staff went out to get the detailing done! You sure don’t see that kind of customer service anymore!

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0 -

Likely - but hoping the light is fixed as it has stopped working already.

Repair Quality - 3.5/5.0 -

Staff were very friendly and helpful. Service was quick. However only a couple weeks after the repair the brake light is already not working.

Customer Service - 5.0/5.0 -

Very helpful and knowledgeable staff

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Quick service and awesome repair.

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0 -

the repair was well done

Customer Service - 3.0/5.0 -

Communication was poor. Originally, i was told at the time of estimate that it would be a 1-1.5 week fix. I dropped it off on a Monday and was told that someone would get back to me Tuesday or Wednesday. No one did. I called in on Fridsy to ask about a status. The guy working on my account was gone until Monday, but I was given a date later than I anticipated. Within moments of getting off the phone, I got a text pushing that back 4 more days, making it almost 3 full weeks, double what I had been first told. I got a few texts after that, with the date bouncing back and forth. Finally, I got a call on this last week on Friday to pick it up. being a half hour away, I headed to the shop before it closed in 45 minutes. I called ahead to tell them that I was coming to get it and was told they would call me back. I got within 5 mintes of the shop when they called and told me my car was NOT ready, despite the first voicemail and text. When I finall y got my car the following week, there was more work done on it than I had anticipated. I know insurance was covering the cost, but Knowing how much was being done, even with a call before the work started, would have been nice. When I pointed this out, I was dismissed with the excuse that "we had discussed things during the estimate". To me, this is just poor communication. Doesn't make me want to come a half our out of my way to this shop again.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great group

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

10 rating very good work and always been thankful for professional work done.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were very friendly and communicative about my repairs. It was an easy and stress free experience working with them. Thank you!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 2.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I appreciate your amazing customer service especially Rachel and Brandon, who were always willing to give me updates and help me with any questions that I had.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good job and always reliable will be coming back with any other car needs!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Quality work

Repair Quality - 5.0/5.0 -

Car looks great

Customer Service - 4.0/5.0 -

Communication could have been better in terms of keeping me updated on the status

My Experience - 5.0/5.0 -

I am very satisfied with the repair. The workmanship is excellent—it looks like it came straight from the factory.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean