Beacon Collision Center

4.7 (393reviews)
92%
46 W Waterloo Rd,  Akron,  OH  44319

In operation 5 years.

Beacon Collision Center is a one stop shop for all of your collision repair, scratch dent and paint needs. We are a large volume shop capable of frame repair, suspension repair and all new collision repair which also comes with a limited lifetime warranty. We are a direct DRP for a multitude of insurance companies with a team of veteran techs and estimators. We are an I-Car gold class certified shop and PPG equipped within our paint department. We are linked to all OEM suppliers in our region. Our goal at our shop is to get your vehicle in, written, repaired and back to the customer in the timeliest, most accurate fashion applicable. YOU, OUR CUSTOMER IS OUR GREATEST ASSET.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (393)

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I didn’t think they were going to detail my car! It looks so nice :)

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Did a wonderful job.

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Very friendly.

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Heart job

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Excellent customer service

Returned Clean

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Ross and Emily were so polite and friendly they were amazing. On negative side I was told three different days my car would be ready, I was very clear I was struggling with my rental car and needed my car back and being told 3xs a different pickup date wasn’t the easiest. Also there was over spray all over my tire and rim luckily my brother is a detailed and was able to get it off. The job was annoy quality. Nubs in paint: and chips that were t filled were clearly showing. I took pics and sent to kepthorn and never heard back. But after last time of having my car for a week I don’t want to give my car back to you guys

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Customer service was good

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Very proffesional

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You can’t tell that it was even damaged

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Emily was awesome

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Already have!

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Emily is the absolute best! She was so kind and went above and beyond for us!

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Emily makes doing business with Kempthorn a real pleasure. Based on your ranking it should be higher for her.

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Very happy with the condition of my car and I was really happy with how clean even the inside was I really appreciate that.

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Returned Clean

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Very satisfied it turned out wonderful.

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Emily and Brandon were super helpful.

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The door sounds like it’s going to fall off and the handle is coming apart.

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I enjoyed working with Chris

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Enjoyed the Service Dept

Returned Clean

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Probably one of the worst if not the worst experience I’ve had with a body shop. Initial commitments were not kept, vehicle had issues at pick up it didn’t have at drop off and they messed up my floor mats. I didn’t notice until over a week had passed. I never go in the back seat.

Repair Quality

Dent still present in front fender. Was told during first inspection this would be addressed. Check engine light issue from a sensor not being connected resulting in an hour at first pick up and having to return the next day. And the final straw was during the “detail” the team forcefully removed the rear floor mats not understanding that you have to remove the under seat storage first. They then did not reinstall and the mats are bent and will not function properly. If they are torn when I go to do this correctly myself I will be contacting you for a full new mat.

Customer Service

The team was personable but at the end of the day the poor result of the repair, multiple issues with the sensor and floor mats outweighs the CS.