Bel Air Autobody - Bel Air Inc

My Experience - 0.0/5.0 -

As a previous customer, I was pleased with the work done on my Santa Cruz, however I was not pleased with the customer service. I had gotten an attitude from the phone operator after the 3-7 day deadline I was given. I did not appreciate the fact that I was spoken down on after being promised 3-7 days for minimal damage/work.

Likely to Recommend - 3.0/5.0

Repair Quality - 5.0/5.0 -

The repair was done beautifully.

Customer Service - 3.0/5.0 -

I was given a 3-7 day time span for the minimal damage that was done, and my vehicle was not done for 2 weeks. When calling for an update after the 7 days plus another snow day, I was given an attitude by the phone operator when she explained that one of their techs was out sick. While I do understand people get sick which is what she said to me, I also expected better treatment as I am also a prior customer.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

The date my car would be ready kept getting pushed back which was frustrating as we were paying for our rental car out of pocket.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Amazing work! Thanks for fixing my car and in a swift time period!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I would come again, and recommend you to others.

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

I liked doing business with Bel Air Autobody. Everyone was kind, responded to my phone calls, and kept me updated as to the status of my car repair. I would definitely recommend them to my friends and family and would return myself. Thank you for a great job!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work!

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

They had the car for way longer than expected. We were charged extra from the car rental company and extra for being over 30 days. The length of time made it a very bad experience. We have been promised that the extra 11 days in which we paid $6.00 per day for the rental would be paid by Bel Air Auto Body. Waiting for confirmation on that.

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

I only gave a 5 because the car was at the shop for 35 days. This is absolutely excessive. Unless parts were unavailable i don't understand at all. Because of the amount of time we had extra expenses for the rental car. I have never paid out of pocket over $300 for a rental. I also had to keep calling. Communication was not there.

Customer Service - 2.5/5.0 -

They were nice over the phone but I'm the one that had to keep calling because they were not keeping us informed.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 0.0/5.0 -

When I went to pick up my car after 11 days it looked terrible so I didn’t except it and they were going to call me tomorrow

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0

Customer Service - 2.5/5.0

Likely to Recommend - 2.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.0/5.0 -

Car returned dirtier than when it was turned in, smears of substances on interior. Lack of follow up. I was told there was an issue with a vendor sending the wrong part. Things happen and that’s fine (the part mix up is not the problem), but I had called three times with no answer and left a message requesting a status update when I had not heard anything for an extended period of time. I received no call back or any contact in response. I heard nothing until I called again a week later. Overall a very frustrating experience with the lack of communication, especially when contact attempts were made by myself.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did an outstanding job. I didn't expect anything less. They were very professional from the initial contact till the completion of the job. I would highly recommend them to my family & friends.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I am very satisfied with the way my car was repaired. It looks the same as it did before my accident.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 4.0/5.0 -

truck not ready on day promised, waiting on parts that they just found they need because they did not take apart everything until day I was to pick up. Did not have my 4 wheel drive pick up for the first bad snow in 10 years. You were closed Monday due to weather, you could have worked the Saturday after my truck was promised to get it done and out the door considering the weather and you not getting ALL the parts in time.

Customer Service - 4.0/5.0

My Experience - 0.0/5.0 -

I've been a long time returning customer of Belair auto body because they always do quality work and take care of people who choose to pay out of pocket. But it seems this time the price did not fit the damage. Although the quality of work was good, I feel there were things worked on that didn't need to be. And on top of the bloated price, Belair auto tacked on more costs for supposed unseen damage. Other issues were lack of communication. I responded to pick my vehicle up and same was not at the location I dropped it off. When I picked the vehicle up, there was no review of the work done. Sadly, I will not be returning as a customer.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great staff and perfect communication.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thanks for your excellent work and communication.

Customer Service - 5.0/5.0 -

Perfect communication

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0