Ben Davis Collision Inc
We are a GM - FORD Dealership that repairs most makes and models with a Complete Automotive Collision Repair and Mechanical Service Dept that can handle most all of your vehicle needs. We are open from 7:30 to 5:30 Monday through Friday for easy drop off or vehicle pick up with rental car service conveniently down the street from us. We have a limited lifetime warranty on labor and paint repairs. We are proud to be the preferred choice of drivers in the Auburn, Fort Wayne, Ohio area. Thank you for your consideration and hope to schedule your repairs soon. BEN DAVIS BODY SHOP
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I won’t even buy a car here now and I had saw a couple trucks I wanted to look at
Repair Quality - 0.5/5.0 -
My back rear door doesn’t lock now, my remote start isn’t working any longer now. There is a humming noise in the back passenger side of my car. Everything was working before I was worked on, prior to the accident.
Customer Service - 1.5/5.0 -
I had to replace the rims on my car- staff told me they don’t have time for me to pick the rims I want. They will choose the rims. They then “scrapped” my two good rims without asking permission. No discount on my rims or anything. They then billed mt insurance for a midnight package grille and my car does not have a midnight grille.
Returned Clean
Ready on Time?
No
My Experience - 0.0/5.0 -
Staff had a very short and rude tone of voice on 4 to 5 different phone calls and there was an extreme delay in getting body work repairs done (we were without our vehicle and it was in their possession for approximately seven weeks). The extended time needed was not necessarily Ben Davis’ fault if parts were back ordered or shipping was delayed, however there was little to no effort on their part to communicate with us…we had to be the ones to reach out to check in on the status and were spoken to in a nasty way when we did. The finished work does look really good and we are happy with the repairs, but due to the negative staff interactions and lack of communication we will not be a repeat customers.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
Can’t tell it was smashed in!!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
It was a good job
Customer Service - 4.0/5.0 -
Communication was okay
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
Communication was very poor
Customer Service - 1.5/5.0 -
Poor communication
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 3.0/5.0 -
The guy kept giving me a ring around but once I talked to Rob he got it all straightened out for me..I give his efforts a 10
Customer Service - 3.0/5.0 -
No one was on the same page
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
Took an extra long time to finish. Nobody confirmed they were waiting on parts until I called to follow up. There are buffing marks that are visible in good sunlight. Currently waiting on a return call about taking the vehicle back so this can be touched up. It has been over one week since I inquired about the touch ups. The body shop guy is sick.
Customer Service - 3.0/5.0 -
Got a regular recorded calls that my car was on schedule to be fixed and picked up by a certain date. Found out that the car hadn’t even been started a few days before I thought it would be finished. I did follow up calls to the shop, that I thought someone from the shop should have called to update me about.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looked brand new.
Customer Service - 5.0/5.0 -
All the staff was courteous and helpful.