Caliber - Fort Wayne - North

4.8 (2,346reviews)
96%
1820 West Washington Center Rd,  Fort Wayne,  IN  46818

In operation 29 years, 6 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,346)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new or even better than before the accident. The communication process received high marks, particularly the regular text and email updates that kept customers informed at every stage of the repair. Timeliness was a standout strength, with numerous customers delighted that their vehicles were completed ahead of schedule, sometimes by a week or more. Staff friendliness, professionalism, and knowledgeability were frequently highlighted. Some customers noted areas for improvement, including occasional miscommunication near completion, minor issues discovered at pickup such as missing or improperly installed parts, and in a few cases repairs taking longer than initially estimated. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to friends and family.
Select to learn more
"... professional, kept me updated along the whole process and the work looks amazing it looks brand spanking new. I would highly recommend them to anyone!!" Read more
"After the repair, the car look better than the first day it was driven off the car lot. Thank you for your attention to ..." Read more
"... the service from the Caliber Collision Team, they restored the cars front end to what it looked like when the car was first purchased! Thanks a lot 1010 ..." Read more
"Great work. Excellent communication, follow through, and service! They went above and beyond with the details to ensure ..." Read more
"It appears they've done a very very good job repairing the vehicle and blending in paint. The whole process was almost ..." Read more
"... communication during the repairs, yall are amazing for getting my repairs done 13 days sooner than expected!! USAA did great pairing with this shop!!" Read more
"... itself is beautiful with a difficult paint job and it was done 9 days early, which saved rental costs. Although I hope to not need this service again, ..." Read more
"... accident. They kept me updated on my repairs and had my vehicle done ahead of schedule. Id HIGHLY recommend Caliber!!!!!!" Read more
"... expecting and they kept me informed with updates. Got the car back 11 days early from the original date. Best place around town for collision repair!" Read more
"... the way through the process, and even at the end, caliber collision was top-notch in communication, what to expect. I would recommend caliber to anybody ..." Read more
"... everything. They had amazing quality service and made sure I knew what was happening every step of the way" Read more
"... staff and estimator always seem happy.QC excellent. Fav part is the regular communication at each stage. And can't forget the work itself is beautiful with ..." Read more
"I absolutely loved my experience. The text messages on Monday, Wednesday and Friday to let me know progress was the best! It was amazing working ..." Read more
"I really liked how informative u were updates on my car letting me know where u were in the process of repairing my car & ..." Read more

My Experience

Appreciate the communication about delays and status of repairs.

My Experience

The team was extremely attentive, updates were often and helpful. The receptionist is very friendly and made the experience as enjoyable as possible.

Likely to Recommend

Repair Quality

Very easy to work with. Car looks great!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Everything looks great

Customer Service

Very nice, always look forward to chatting with my service guy

My Experience

They were very nice and you can tell they really care to give you back a car you are happy with.

Likely to Recommend

Repair Quality

Customer Service

My Experience

from the beginning all the way through the process, and even at the end, caliber collision was top-notch in communication, what to expect. I would recommend caliber to anybody because they provide one best services I've seen in a long time. Bravo--Zulu.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

I’ve told others.

Repair Quality

Good, timely work. Like new!

Customer Service

Friendly, knowledgable people.

Returned Clean

My Experience

Glad to have it back

Likely to Recommend

Always our number one place to use and recommend

Repair Quality

Like brand new!

Customer Service

Always informative and pleasant

Returned Clean

My Experience

Likely to Recommend

Repair Quality

The whole process was easy and efficient with great communications

Customer Service

Everyone that I dealt with was friendly, courteous and helpful.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I appreciate the updates received during the process.

My Experience

Great staff , very friendly and courteous

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Thank you!

Likely to Recommend

Repair Quality

Customer Service

My Experience

They kept me up to date about my repair process and was very clear about the repairs that were fixed! Car went in very dingy and came out looking like new really appreciate the care for my vehicle!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

They did a great job! The automated messages were a little confusing though

Likely to Recommend

Repair Quality

They did great

Customer Service

My Experience

Wonderful experience, the receptionist was very friendly, helpful and professional. Kyle was very helpful, excellent service. Thanks

My Experience

They did a great job and were very communicative. They kept us apprised of the progress all along the way. We were very impressed with the level of service we received.

Likely to Recommend

Repair Quality

Customer Service