Caliber - Fort Wayne - North

4.8 (2,385reviews)
96%
1820 West Washington Center Rd,  Fort Wayne,  IN  46818
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In operation 29 years, 6 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,385)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than before the accident. The communication process received high marks, with frequent text and email updates keeping customers informed at every stage. Timeliness was a standout strength, as numerous customers highlighted repairs completed days or even weeks ahead of schedule. Staff friendliness, professionalism, and attentiveness were repeatedly commended. Some customers noted areas for improvement, including occasional miscommunication near pickup time, a few instances of incomplete repairs requiring return visits, and some concerns about final cleanliness. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... professional, kept me updated along the whole process and the work looks amazing it looks brand spanking new. I would highly recommend them to anyone!!" Read more
"After the repair, the car look better than the first day it was driven off the car lot. Thank you for your attention to details ..." Read more
"... Excellent communication, follow through, and service! They went above and beyond with the details to ensure I would be satisfied." Read more
"... to new! My vehicle is less than 6 months old and you would never know something happened to it." Read more
"The work performed was top notch, and they even finished a week earlier than what I was quoted. Staff is very ..." Read more
"... communication during the repairs, yall are amazing for getting my repairs done 13 days sooner than expected!! USAA did great pairing with this shop!!" Read more
"Did really nice job. Was very impressed got our vehicle back sooner than what they said. Good job very efficient"
"My vehicle was done a week early and they kept me updated on everything."
"Did a wonderful job, took a little longer than expected. Over all great Service thank you!"
"... waiting for parts is outside of your control, but my insurance didn't cover my rental and only reimbursed a portion of the rental costs. So this repair ended ..." Read more
"... the way through the process, and even at the end, caliber collision was top-notch in communication, what to expect. I would recommend caliber to anybody because ..." Read more
"... staff and estimator always seem happy.QC excellent. Fav part is the regular communication at each stage. And can't forget the work itself is beautiful with ..." Read more
"... everything. They had amazing quality service and made sure I knew what was happening every step of the way" Read more
"I really liked how informative u were updates on my car letting me know where u were in the process of repairing my car & when completed. I would ..." Read more
"Communication started off strong. However, as the service wrapped up there was a lot of miscommunication on ..." Read more

Likely to Recommend

I’ll can answer , after my car is has been fully repaired & everything has been completed

Repair Quality

Customer Service

My car isn’t finished yet . It’s missing parts

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Thanks

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

All looks great . Thank you !!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

repairs took longer than anticpated

Customer Service

not sure I was kept informed on monday, wednesday or fridays.

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I think they did a remarkable job on my car!

Repair Quality

I think you guys did an outstanding job on My car, you can't even tell that you took dents out of it. It looks like it did when I first bought it. Thank you so much for doing an outstanding job! If I ever need body work on my car again I will definitely come to you. Thanks again!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Technicians did a good job. Office staff friendly and helpful

Likely to Recommend

Repair Quality

Everything looks great!

Customer Service

Great customer service.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

After completing the repairs, our vehicle was as good as it was before the collision.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for cleaning up the car. It was beyond what I might have expected.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for the great work, and the customer service. I was very satisfied with the periodic updates on the status of my vehicle.

Likely to Recommend

Great work and customer service.

Repair Quality

Great job from getting the estimate, communication throughout the process, and great work repairing damage to make the repaired areas look brand new.

Customer Service

Customer service throughout process was great.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for repairing my Jeep.

Likely to Recommend

Repair Quality

Thank you for repairing my jeep!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was very professional and helpful. Chris was very knowledgeable and explained everything clearly. Appreciated the updates! Would recommend your service to anyone.

Likely to Recommend

Repair Quality

Everyone was so helpful and nice to deal with. Chris did a great job explaining what would be done and appreciated getting the updates on vehicle while in for repair.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am very satisfied for the results. Thank you very much

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